Crashing on Windows 7

[simkhovitch]

Spotify crashes (stops responding) and needs to be forced to quit when trying to play any song from a playlist or radio. Spotify worked for months before this happened. Recently there have been several updates to Spotify which I have installed. I regret it now. I have tried uninstalling and reinstalling Spotify. Same issue. Spotify still works on my iPhone.

Windows 7 Home Premium 64 bit (up to date); clean version installed by the computer manufacturer

Spotify Version 0.9.1.43.gca4c2c73

Internet provider: Time Warner Cable (US)

User name: simkhovitch (premium member)

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂 

Sorry to be a pain, but can you try uninstalling Spotify again, manually deleting these folders (which will be hidden):

C:\Users\Username\AppData\Roaming\Spotify

C:\Users\Username\AppData\Local\Spotify

If they still exist and then reinstalling Spotify again? Also, once installed, go to Edit > Preferences > Playback and untick the Enable Hardware Acceleration option and restart. Does that help? If not, some people have reported that removing local file sources from Spotify also improves stability. 

Peter

[simkhovitch · Accepted solution]

Peter, thank you! Reinstalling and unticking the enable hardware acceleration worked. FYI I didn't have to remove the local files.

[Peter__]

Awesome! Thanks for letting me know! 🙂 

Enjoy your music!

Peter