Desktop--cannot scroll down

[cora_99]

Exactly what it says on the tin. I will get to my first page of songs and it will show a loading sign and never complete. This has happened before and it took weeks to fix.

[Sebasty]

Hey @cora_99

If I understand correctly, you can't see your full list of saved songs (favourite songs), or does it happen to playlists as well?

I suggest checking your hosts file, maybe that has entries that might be causing that.

You'll need admin rights, but otherwise it's an easy procedure:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Let me know how it goes 🙂