Desktop overlay not showing

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Desktop overlay not showing

nqthan_
Casual Listener

Plan

Free/Premium

Country

USA

Device

Alienware Aurora R10 (Ryzen Edition)

Operating System

Windows 10

 

My Question or Issue

It doesn't matter how many times I turn "Show desktop overlay when using media keys" on and off, it just won't show. At the moment I have it turned on and whenever I use my media keys it won't show.

I've already tried to set my default music playing app as Spotify but I can't, it only lets me do Groove Music and Windows Media Player.

I have the Google Play extension disabled.

Screenshot 2021-01-01 001249.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Eni
Moderator
Moderator

Hi @nqthan_,

 

Thanks for getting back in touch and letting us know that. 

 

We suggest that you check the firewall and the anti-virus on your PC and make sure Spotify is set as an exception.

 

Additionally, if you're using a VPN try disabling that.

 

Keep us in the loop!

EniModerator
Help others find this answer and click "Accept as Solution".
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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3 Replies

Novy
Moderator
Moderator

Hey @nqthan_

 

Thanks for reaching out about this in the Community. 

 

We'd first recommend performing a clean reinstall of the app. This can be helpful to get rid of any corrupted files that might be causing this behavior. 

 

If this doesn't do the trick, could you let us know the exact Spotify version running on your PC?

 

We'll keep an eye out for your reply. 

NovyModerator
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nqthan_
Casual Listener
I've already tried reinstalling several times, I'm using the 1.1.52.687.gf5565fe5 version of Spotify.
Solution!

Eni
Moderator
Moderator

Hi @nqthan_,

 

Thanks for getting back in touch and letting us know that. 

 

We suggest that you check the firewall and the anti-virus on your PC and make sure Spotify is set as an exception.

 

Additionally, if you're using a VPN try disabling that.

 

Keep us in the loop!

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

View solution in original post

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