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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1473 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144830 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129612 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10918 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution Spotify doesn't retrieve song info and Home page

PlanPremiumCountryChile DeviceComputerOperating SystemWindows 10 My Question or IssueA few days ago I have been experiencing strange behavior with the Windows application. And it does not obtain information about the current song (artist profile, lyr...

Newbie

Plan Premium Country Chile   Device Computer Operating System Windows 10   My Question or Issue A few days ago I have been experiencing strange behavior with the Windows applicat...

Susan_GP

Moderator

459 Views

1 replies

1 likes

des
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Superuser Contribution White bar when full screen - windows - bug

I use downloaded Spotify Premium, not the pre-installed Spotify with Windows 10. I have Spotify on a portrait mode 1080p monitor and sometimes when it is full-screen a white bar appears on my main 1440p landscape monitor. If I unmaximize the window a...

Newbie

I use downloaded Spotify Premium, not the pre-installed Spotify with Windows 10. I have Spotify on a portrait mode 1080p monitor and sometimes when it is full-screen a white bar appears on my main 14...

Joan

Moderator

582 Views

1 replies

0 likes

Bar
bug
Windows
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Solved!!Superuser Contribution Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

PlanPremium CountryPoland DevicePC Operating SystemWindows 11 Pro I have a problem with Spotify. After changing my sound card, it stopped working. There are some occasions that it will work, but it is very rare. I have tried every solutions provided:...

Regular

Plan Premium   Country Poland   Device PC   Operating System Windows 11 Pro   I have a problem with Spotify. After changing my sound card, it stopped working. There ar...

tommy41-gb

Newbie

1255 Views

8 replies

1 likes

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  • 1 likes

Superuser Contribution Can my friend in my private collaborative playlist as a collaborator see that playlist on their....

Can my friend in my private collaborative playlist as a collaborator see that playlist on their library as you can see on the screenshot?

Newbie

Can my friend in my private collaborative playlist as a collaborator see that playlist on their library as you can see on the screenshot?

Yordan

Moderator

3189 Views

1 replies

0 likes

playlist question
Question
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Superuser Contribution Spotify app shows up as "Chrome" in Volume Mixer

PlanPremiumDevicePCOperating SystemWindows 11 My Question or IssueAs title says, Spotfy shows up as "Chrome" in Volume Mixer. I have experienced this issue before when using the Spotify app from Microsoft Store, but switching to the standalone app do...

Casual Listener

Plan Premium Device PC Operating System Windows 11   My Question or Issue As title says, Spotfy shows up as "Chrome" in Volume Mixer. I have experienced this issue before when using the ...

Gigameister

Newbie

2247 Views

4 replies

0 likes

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Show desktop overlay when using media keys displays Spotify as "Google Chrome"

Operating SystemWindows 11 Pro version 23H2 (22631.3007) My Question or IssueWhen the setting Show desktop overlay when using media keys is turned on it displays the Spotify application as "Google Chrome"

Newbie

Operating System Windows 11 Pro version 23H2 (22631.3007)   My Question or Issue When the setting Show desktop overlay when using media keys is turned on it displays the Spotify applica...

384 Views

0 replies

0 likes

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Superuser Contribution can downloaded music on spotify be transferred to disc to play in cd player

can downloaded music on spotify be transferred to disc to play in cd player in car or at home (windows desktop) or my BOSE portable cd players.

Visitor

can downloaded music on spotify be transferred to disc to play in cd player in car or at home (windows desktop) or my BOSE portable cd players.

Yordan

Moderator

918 Views

1 replies

0 likes

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Can’t delete other people’s deleted playlists

I have a lot of blank playlists in my library because I saved/liked some playlists other people made and they have either privated them or deleted them. However, Spotify doesn’t let me delete them from my library. If I open one up on the browser vers...

Newbie

I have a lot of blank playlists in my library because I saved/liked some playlists other people made and they have either privated them or deleted them. However, Spotify doesn’t let me delete them fr...

Amay

Spotify Star

297 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Windows 11 Desktop App not working

PlanPremiumCountryUSADeviceDell LaptopOperating SystemWindows 11 My Question or IssueHi, I am having issues with the desktop app loading properly. I have been able to sign in but after signing in through the browser, the app gets stuck on a black scr...

Casual Listener

Plan Premium Country USA Device Dell Laptop Operating System Windows 11   My Question or Issue Hi, I am having issues with the desktop app loading properly. I have been able to sign in...

kaworu_bloodpaw

Roadie

1604 Views

4 replies

0 likes

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How to turn on Cinema mode?

PlanPremiumCountryTaiwanOperating SystemWin11My Question or Issue(First, I'm using SpotX and Spicetify.)When using Fullscreen mode, it will have an art cover in the background, and u can switch between it and only lyrics with colored background like(...

Casual Listener

Plan Premium Country Taiwan Operating System Win11 My Question or Issue (First, I'm using SpotX and Spicetify.) When using Fullscreen mode, it will have an art cover in the background, a...

wangdog123

Casual Listener

2629 Views

2 replies

0 likes

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Superuser Contribution Smart shuffle for liked songs on windows 10

Plan: PremiumCountry: FranceDevice: HP ProBook 450 g7Operating System: Windows 10 Pro Version 10.0.19045 Build 19045 My Question or IssueHello, it appears that I cannot turn on smart shuffle for the "Liked Songs" playlist, I can, however, do it for o...

Newbie

Plan: Premium Country: France Device: HP ProBook 450 g7 Operating System: Windows 10 Pro Version 10.0.19045 Build 19045   My Question or Issue Hello, it appears th...

ShiftySaul

Visitor

620 Views

2 replies

0 likes

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Superuser Contribution Windows 10 Heavy Lagging/Delay Issues

PlanPremiumCountryUSA DeviceWindows 10 Desktop, i9-10900K, RTX 4080Operating SystemWindows 10, Standalone app My Question or IssueHello! I've been tracking down this issue for a few months now, trying various different solutions to no avail. I'm not ...

Casual Listener

Plan Premium Country USA   Device Windows 10 Desktop, i9-10900K, RTX 4080 Operating System Windows 10, Standalone app   My Question or Issue Hello! I've been tracking down this i...

np103

Casual Listener

519 Views

2 replies

0 likes

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Change to English

I am in Belgium so I get messages from spotify in Dutch but I need Engish

Visitor

I am in Belgium so I get messages from spotify in Dutch but I need Engish

Maxim

Spotify Star

299 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify stops playing an album or a playlist after one song and then switches to play something else

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueReally just the title. I can't seem to find a solution for this.

Casual Listener

Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue Really just the title. I can't  seem to find a solution for this.

Not applicable

2439 Views

4 replies

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Solved!!Superuser Contribution Help with Sorting Songs Alphabetically

PlanPremiumPCOperating SystemWindows 10 My Question or IssueI'm having trouble sorting my songs alphabetically in my music library. This issue is making it hard to find and organize my music. Can you please show me how to sort ?

Casual Listener

  Plan Premium PCOperating System Windows 10   My Question or Issue I'm having trouble sorting my songs alphabetically in my music library. This issue is making it hard to find and o...

tromaster

Casual Listener

5498 Views

7 replies

0 likes

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Solved!!Superuser Contribution I am on Spotify Premium on a laptop - where would I find the crossfade?

I am using a laptop. I go into my account but can't seee ay DJ funtions or Playback in the menu? \What have I missed?Thanks

Casual Listener

I am using a laptop. I go into my account but can't seee ay DJ funtions or Playback in the menu? \What have I missed? Thanks

Yordan

Moderator

442 Views

1 replies

0 likes

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Superuser Contribution Slack is distorting Spotify Sound

Frequently throughout the day, Spotify sound will distort and get quiet. The songs are random but once it does it to a song, it's consistent at the same place even if I go back to that time or relisten later. So I assume it corrupts the cache but tha...

Music Fan

Frequently throughout the day, Spotify sound will distort and get quiet. The songs are random but once it does it to a song, it's consistent at the same place even if I go back to that time or relist...

Kehza

Visitor

2643 Views

9 replies

1 likes

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Superuser Contribution Music starts playing after headset is turned off.

My music starts playing when i turn off my work headset (bluetooth connection via USB). I was not listening to music before it was turned on or during. I usually am in a call, so when i turn my headset off after the call the music or podcast starts p...

Visitor

My music starts playing when i turn off my work headset (bluetooth connection via USB). I was not listening to music before it was turned on or during. I usually am in a call, so when i turn my heads...

EvilMort

Visitor

4417 Views

25 replies

5 likes

  • 4417 Views
  • 25 replies
  • 5 likes