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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 134378 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
  • 50995 Views
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Superuser Contribution Can't cut, copy or paste local files

Operating SystemWindows 10 Hello. Thought I'd try one last time to request help before moving to a different streaming service. There are other threads on this issue, but they are old and some are even marked as "Solved" when they clearly weren't, wh...

  • Casual Listener
  • Operating System Windows 10   Hello. Thought I'd try one last time to request help before moving to a different streaming service. There are other threads on this issue, but they are old and ...
  • Eni
  • Moderator
  • 197 Views
  • 1 replies
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  • 197 Views
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Superuser Contribution Scrolling songs up in a playlist does not work in new Desktop update

PlanPremiumCountryNorwayDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter the latest update of the desktop app, I can no longer use the mouse to scroll songs upwards in my playlist. I can only move them up in what is shown in the page...

  • Roadie
  •   Plan Premium Country Norway Device Desktop Operating System Windows 10   My Question or Issue After the latest update of the desktop app, I can no longer use the mouse to...
  • Eni
  • Moderator
  • 196 Views
  • 3 replies
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  • 196 Views
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Superuser Contribution Music interrupts

PlanPremiumCountryRussia DeviceHP Probook G5 (desktop) + Edge + Chrome Operating SystemWindows 10 My Question or IssueMusic interrupts without my intervention, see the attached video. I can't play. The same behavior is observed on Edge and Chrome bro...

  • Casual Listener
  • Plan Premium Country Russia   Device HP Probook G5 (desktop) + Edge + Chrome  Operating System Windows 10   My Question or Issue Music interrupts without my intervention, se...
  • Jeremy
  • Moderator
  • 152 Views
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  • 152 Views
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Superuser Contribution Friend activity not working - I've tried everything!

PlanPremiumCountryThe UKDeviceHp laptopOperating SystemWindows 10 My Question or IssueHi, is anyone else having this problem where you literally cannot see your friend activity on the right hand side (desktop), no matter what you do??These are the th...

Spotify not working.png
  • Newbie
  • Plan Premium Country The UK Device Hp laptop Operating System Windows 10   My Question or Issue Hi, is anyone else having this problem where you literally cannot see your friend activi...
  • Mlg2016
  • Music Fan
  • 1450 Views
  • 3 replies
  • 12 likes
  • friend activity broken
  • 1450 Views
  • 3 replies
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Solved!! Not able to stablish internet connection

PlanPremiumCountrySpainDeviceLaptopOperating SystemWindows 10 My Question or IssueI tried to use the app in Chrome browser and desktop. None of them work. In browser, I am not able to even log in (after this step the "something went wrong" appears) a...

  • Casual Listener
  • Plan Premium Country Spain Device Laptop Operating System Windows 10   My Question or Issue I tried to use the app in Chrome browser and desktop. None of them work. In browser, I am no...
  • bserranoanton
  • Casual Listener
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
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Superuser Contribution Local files

PlanFreeCountrybrazilDevicecomputerOperating Systemwindows 10 My Question or Issuei already turned on the local files option and selected the music source, but my local files DOESNT show up in my albuns or in the music library. I already checked and ...

  • Newbie
  •   Plan Free Country brazil Device computer Operating System windows 10   My Question or Issue i already turned on the local files option and selected the music source, but my loc...
  • Kiril
  • Moderator
  • 169 Views
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  • 169 Views
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Superuser Contribution Spotify not showing as Discord status

PlanPremiumCountryUSADevicePC I've been fighting with this for weeks now. I've disconnected then reconnected the two apps, logged out of all devices through the Spotify website, cleared the caches, and even uninstalled and reinstalled both apps and s...

  • Newbie
  • Plan Premium Country USA Device PC   I've been fighting with this for weeks now. I've disconnected then reconnected the two apps, logged out of all devices through the Spotify website, cl...
  • Jeremy
  • Moderator
  • 161 Views
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  • Discord
  • 161 Views
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Superuser Contribution Cant login to account

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI just downloaded Spotify on my pc, and whenever I try to login it says "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you...

  • Visitor
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue I just downloaded Spotify on my pc, and whenever I try to login it says "A firewall may be block...
  • Alex
  • Moderator
  • 31153 Views
  • 19 replies
  • 5 likes
  • 31153 Views
  • 19 replies
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Solved!!Superuser Contribution I'm experiencing multiple issues with my app

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issuethe top bar in playlists is transparent when it shouldn't (zrzut ekranu 104817)my friends activity isn't showing (zrzut ekranu 104829)when moving songs in a playlist it do...

  • Casual Listener
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue the top bar in playlists is transparent when it shouldn't (zrzut ekranu 104817) my friends act...
  • CarlosE
  • Moderator
  • 204 Views
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  • 204 Views
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Superuser Contribution Drag and Drop up no longer works

Operating SystemWindows 10 My Question or IssueYou can't drag and drop a up, only down now with the new update. There is a zone at the very bottom of the screen(just above the banner adbar) that when the song in a playlist is dragged over it to move ...

  • Regular
  • Operating System Windows 10   My Question or Issue You can't drag and drop a up, only down now with the new update.   There is a zone at the very bottom of the screen(just above the b...
  • CarlosE
  • Moderator
  • 576 Views
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  • 576 Views
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Superuser Contribution Discord doesn't seem to be in Spotify's case

PlanPremiumCountryTurkeyDeviceComputerOperating SystemWindows 10 My Question or IssueI talked to Discord before I came to get your help, and I did everything they said, but the problem wasn't solved, so I think the problem is not about discord, but a...

  • Newbie
  •   Plan Premium Country Turkey Device Computer Operating System Windows 10   My Question or Issue I talked to Discord before I came to get your help, and I did everything they sa...
  • MafeG
  • Moderator
  • 82 Views
  • 1 replies
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  • 82 Views
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Superuser Contribution Does Spotify count Local files as listened to?

I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't go on the 2018 wrapped playlist and they aren't anyw...

  • Newbie
  • I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't g...
  • Drakethegoat211
  • Casual Listener
  • 10660 Views
  • 4 replies
  • 1 likes
  • 10660 Views
  • 4 replies
  • 1 likes

Superuser Contribution Track information overlaps column headers when scrolling

Bug in the Windows software: when you scroll a playlist, the track information overlaps with the column headers. See attachment for example.

  • Regular
  • Bug in the Windows software: when you scroll a playlist, the track information overlaps with the column headers. See attachment for example.
  • Eni
  • Moderator
  • 128 Views
  • 3 replies
  • 0 likes
  • bug
  • 128 Views
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Superuser Contribution It's not possible to play a playlist in reversed order

In the Windows software you can't reverse sort a playlist on the manual order the tracks were put in. When you have someone else's playlist and want to play those tracks in the reverse order that is not possible.

  • Regular
  • In the Windows software you can't reverse sort a playlist on the manual order the tracks were put in.   When you have someone else's playlist and want to play those tracks in the reverse order...
  • CarlosE
  • Moderator
  • 121 Views
  • 4 replies
  • 0 likes
  • 121 Views
  • 4 replies
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Superuser Contribution PgUp / PgDn buttons don't work in playlist

Windows 10 After selecting a track in a playlist, the Page Up and Page Down buttons only work once or twice. After that the current selected track no longer changes.

  • Regular
  • Windows 10   After selecting a track in a playlist, the Page Up and Page Down buttons only work once or twice. After that the current selected track no longer changes.
  • MafeG
  • Moderator
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
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Superuser Contribution Transparent playlist title bar?

PlanPremiumCountryCanadaDeviceCustom Desktop, Ryzen 5 3600, RTX 3060 TiOperating SystemWindows 11---I might not have noticed this before but is this title bar(?)(not sure of the actual terminology) supposed to be completely transparent? It looks a bi...

  • Music Fan
  • Plan Premium Country Canada Device Custom Desktop, Ryzen 5 3600, RTX 3060 Ti Operating System Windows 11 --- I might not have noticed this before but is this title bar(?)(not sure of the act...
  • thecheckers
  • Casual Listener
  • 406 Views
  • 5 replies
  • 0 likes
  • 406 Views
  • 5 replies
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Superuser Contribution Bring back the option to report explicit content

Plan: FamilyCountry: USADevice: PCOperating System: Windows 10 My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when those songs aren't marked "Explicit." There used to be an option to report...

  • Regular
  • Plan: Family Country: USA Device: PC Operating System: Windows 10   My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when tho...
  • aryashadeslayer
  • Casual Listener
  • 950 Views
  • 9 replies
  • 19 likes
  • 950 Views
  • 9 replies
  • 19 likes

Superuser Contribution Available Devices "names"

PlanPremiumCountryUKDeviceAll devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify used to show the names of the Available devices now it just shoes a string of numbers for devices that aren't PCs ie Amazon Echo ...

  • Gig Goer
  • Plan Premium Country UK Device All devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify used to show the names of the Available devices ...
  • Eni
  • Moderator
  • 1624 Views
  • 9 replies
  • 1 likes
  • available devices
  • 1624 Views
  • 9 replies
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Superuser Contribution [Desktop][Playlists] Duplicating playlists

Pretty self-explanatory but I think it would be really useful to have a feature that lets you duplicate an existing playlist, for example if you want to preserve a playlist you have the way it is but also create a very similar one with a few songs ch...

  • Visitor
  • Pretty self-explanatory but I think it would be really useful to have a feature that lets you duplicate an existing playlist, for example if you want to preserve a playlist you have the way it is but...
  • Eni
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 94 Views
  • 1 replies
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Superuser Contribution Daily Mix 2 not displayed

PlanPremiumCountryUnited States DevicePC, desktop app.Operating SystemWindows 10 My Question or IssueDaily Mixes go 1, 3, 4, 5, 6. There is no Daily Mix 2 on the main view. The only way to see Daily Mix 2 is to go to "see all".

  • Newbie
  • Plan Premium Country United States   Device PC, desktop app. Operating System Windows 10   My Question or Issue Daily Mixes go 1, 3, 4, 5, 6. There is no Daily Mix 2 on the main ...
  • Eni
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

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