Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...
meahtenoha
Desde el 2021 no puedo ver que escuchan mis amigos, solo me salen 2, siendo que antes me salían todos, además no se actualiza lo que escuchan. Probé desinstalándolo e instalándolo varias veces, pero aún así seguía igual. No sé si será un dato de rele...
Operating SystemWindows 10, Spotify for Windows 1.1.92.647.ga4397eb7 My Question or IssueIn some cases saving an album as a playlist in my local library - will result - the playlist showing the wrong album cover.For example: using drag and drop I sav...
PlanPremiumCountryGermanyDevice(Samsung Galaxy S10+, Desktop)Operating System(Windows 10) My Question or IssueMy spotify desktop app is not able to go online despite a working internet connection (error code 4). It does not work on my windows 10 pc d...
PlanFamily planCountryCanadaDevice(Asus ROG G512LI )Operating System(Windows 11/Windows 10) My Question or Issuethe Subject is self-explanatory I understand windows 11 is newer then windows 10 which means it has more glitch's but both Operating Syste...
PlanFreeCountryAntigua and BarbudaDeviceHP Pavilion x360Operating SystemWindows 10 My Question or IssueWhen i try to log onto spotify on my computer it tells me " Your country does not match the one set in your profile. To continue use, update your p...
I have been trying for a long time to use Spotify PC client as my main music source. I have two Google Nest Audios in stereo in my office. Every time I try to stream to them (Connect to device) the devices listed are all TV and NVIDIA Shields elsewhe...
For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So it literally started a few hours ago. I was on a website who allows you to show embeds of...
Hello everyone.I'm new to Spotify, I've been using another streaming platform for years.I have a Spotify Family subscription and I use Spotify on my smartphone (Android) and my PC (Windows 11), obviously with the same account.The two devices are sync...
PlanFree/PremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueIf you sign in with an account that has a "+" in it, (ex. **bleep**), Spotify will go in an error loop with no end.
PlanPremiumCountryUSDevicePCOperating SystemWindows 11 My Question or IssueSpotify runs on all my android devices and on the PC's web player just fine, but almost all songs in the app don't respond at all. The only thing that indicates they even try ...
iPlanPremiumCountry DeviceThinkbookOperating SystemWindows 11 My Question or Issuethe setup exe I download from the website is not working. Everytime i try to install, the installation window half disappears suddenly.So I try to download it through m...
Using a VPN service in today's online world is a given if you want to protect your privacy (and I'm not talking about skirting region restrictions, but using a VPN server that's in the same region). Why is it that Spotify does not support VPN (when c...
The people like me that like to have our music organised and don't want to miss one music in our library would like to know what are the unplayable songs, this problem has been keeping me away to subscribe to spotify because of this small but for som...
I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues. My Question or Issue Why this happening what are these things with kanji for advertising 広告 they cant be deleted from...
PlanFreeCountryTunisiaDeviceAsus X541UV LaptopOperating SystemWindows 10My Question or IssueEmpty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only disappears in the Home tab.
PlanFree/PremiumUSA DeviceWindows 10 My Question or IssueExperiencing several ongoing issues with the website:1. It is constantly attempting to rescale the screen resolution, blacking out the screen and interrupting all my work.2. It is constantly at...
All of my local files on the desktop verison of spotify all have the same picture. They all have album art on my computer and in other applications but they all have the same album art in spotify. All of them have the same "album name" which is proba...
PlanPremiumCountryIndiaDeviceChrome (Desktop)Operating System My Question or IssueIf we open any artist's profile on spotify web player, the song cover is not showing
Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10 My Question or IssueI have a pair of headphones I connect to both my PC and my cell phone at the same time. If I have Spotify open on my desktop but NOT playing AND I make ...