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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139129 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139129 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54879 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54879 Views
  • 0 replies
  • 33 likes

Superuser Contribution No me sale lo que escuchan mis amigos en spotify

Desde el 2021 no puedo ver que escuchan mis amigos, solo me salen 2, siendo que antes me salían todos, además no se actualiza lo que escuchan. Probé desinstalándolo e instalándolo varias veces, pero aún así seguía igual. No sé si será un dato de rele...

  • Casual Listener
  • Desde el 2021 no puedo ver que escuchan mis amigos, solo me salen 2, siendo que antes me salían todos, además no se actualiza lo que escuchan. Probé desinstalándolo e instalándolo varias veces, pero ...
  • artisvida
  • Gig Goer
  • 225 Views
  • 4 replies
  • 0 likes
  • 225 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Wrong album art displayed when saving an album as a playlist in local library

Operating SystemWindows 10, Spotify for Windows 1.1.92.647.ga4397eb7 My Question or IssueIn some cases saving an album as a playlist in my local library - will result - the playlist showing the wrong album cover.For example: using drag and drop I sav...

  • Music Fan
  • Operating System Windows 10, Spotify for Windows 1.1.92.647.ga4397eb7   My Question or Issue In some cases saving an album as a playlist in my local library - will result - the pla...
  • AlejaR
  • Moderator
  • 264 Views
  • 7 replies
  • 0 likes
  • 264 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify has no internet connection [error code 4]

PlanPremiumCountryGermanyDevice(Samsung Galaxy S10+, Desktop)Operating System(Windows 10) My Question or IssueMy spotify desktop app is not able to go online despite a working internet connection (error code 4). It does not work on my windows 10 pc d...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung Galaxy S10+, Desktop) Operating System (Windows 10)   My Question or Issue My spotify desktop app is not able to go online despite a workin...
  • MoonWalker
  • Visitor
  • 6256 Views
  • 18 replies
  • 0 likes
  • Connection error
    error code 4
    Windows 10
  • 6256 Views
  • 18 replies
  • 0 likes

Superuser Contribution how come when my screen times out Spotify stops playing audio

PlanFamily planCountryCanadaDevice(Asus ROG G512LI )Operating System(Windows 11/Windows 10) My Question or Issuethe Subject is self-explanatory I understand windows 11 is newer then windows 10 which means it has more glitch's but both Operating Syste...

  • Regular
  • Plan Family plan Country Canada Device (Asus ROG G512LI ) Operating System (Windows 11/Windows 10)   My Question or Issue the Subject is  self - ex plan a to ry I understand w...
  • Alex
  • Moderator
  • 292 Views
  • 7 replies
  • 0 likes
  • 292 Views
  • 7 replies
  • 0 likes

Superuser Contribution Location

PlanFreeCountryAntigua and BarbudaDeviceHP Pavilion x360Operating SystemWindows 10 My Question or IssueWhen i try to log onto spotify on my computer it tells me " Your country does not match the one set in your profile. To continue use, update your p...

  • Newbie
  • Plan Free Country Antigua and Barbuda Device HP Pavilion x360 Operating System Windows 10   My Question or Issue When i try to log onto spotify on my computer it tells me " Your countr...
  • Alex
  • Moderator
  • 283 Views
  • 3 replies
  • 1 likes
  • 283 Views
  • 3 replies
  • 1 likes

Superuser Contribution Connect to Device never shows right devices. Only TVs in other rooms.

I have been trying for a long time to use Spotify PC client as my main music source. I have two Google Nest Audios in stereo in my office. Every time I try to stream to them (Connect to device) the devices listed are all TV and NVIDIA Shields elsewhe...

  • Casual Listener
  • I have been trying for a long time to use Spotify PC client as my main music source.   I have two Google Nest Audios in stereo in my office.   Every time I try to stream to them (...
  • Eni
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song Radio doesn't feature the original song?

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...

  • Casual Listener
  • For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices.   Attached are two screenshots of the issue. I'm...
  • Vasil
  • Moderator
  • 2749 Views
  • 14 replies
  • 1 likes
  • Android
    bug
    Desktop
    device
    song radio
  • 2749 Views
  • 14 replies
  • 1 likes

Superuser Contribution Embeds arn't working anymore on different websites

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So it literally started a few hours ago. I was on a website who allows you to show embeds of...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Eni
  • Moderator
  • 917 Views
  • 20 replies
  • 1 likes
  • 917 Views
  • 20 replies
  • 1 likes

Superuser Contribution Synchronising an album listening

Hello everyone.I'm new to Spotify, I've been using another streaming platform for years.I have a Spotify Family subscription and I use Spotify on my smartphone (Android) and my PC (Windows 11), obviously with the same account.The two devices are sync...

  • Regular
  • Hello everyone. I'm new to Spotify, I've been using another streaming platform for years. I have a Spotify Family subscription and I use Spotify on my smartphone (Android) and my PC (Windows 11), o...
  • ShortfinMarko
  • Regular
  • 307 Views
  • 12 replies
  • 0 likes
  • 307 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify Crashes if email has a plus symbol

PlanFree/PremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueIf you sign in with an account that has a "+" in it, (ex. **bleep**), Spotify will go in an error loop with no end.

  • Visitor
  • Plan Free/Premium Country United States Device PC Operating System Windows 10   My Question or Issue If you sign in with an account that has a "+" in it, (ex. **bleep**), Spotify will ...
  • Eni
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Most songs will not play on Windows 11 app

PlanPremiumCountryUSDevicePCOperating SystemWindows 11 My Question or IssueSpotify runs on all my android devices and on the PC's web player just fine, but almost all songs in the app don't respond at all. The only thing that indicates they even try ...

  • Visitor
  • Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Spotify runs on all my android devices and on the PC's web player just fine, but almost all songs i...
  • Novy
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

spotify can't login on windows11

iPlanPremiumCountry DeviceThinkbookOperating SystemWindows 11 My Question or Issuethe setup exe I download from the website is not working. Everytime i try to install, the installation window half disappears suddenly.So I try to download it through m...

  • Casual Listener
  • iPlan Premium Country   Device Thinkbook Operating System Windows 11   My Question or Issue the setup exe I download from the website is not working. Everytime i try to install, t...
  • BA70
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can we get an answer why VPN services are not supported by the desktop app (anymore)?

Using a VPN service in today's online world is a given if you want to protect your privacy (and I'm not talking about skirting region restrictions, but using a VPN server that's in the same region). Why is it that Spotify does not support VPN (when c...

  • Regular
  • Using a VPN service in today's online world is a given if you want to protect your privacy (and I'm not talking about skirting region restrictions, but using a VPN server that's in the same region). ...
  • Alex
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] Unplayable songs

The people like me that like to have our music organised and don't want to miss one music in our library would like to know what are the unplayable songs, this problem has been keeping me away to subscribe to spotify because of this small but for som...

  • Regular
  • The people like me that like to have our music organised and don't  want to miss one music in our library would like to know what are the unplayable songs, this problem has been keeping me away ...
  • Alex
  • Moderator
  • 601 Views
  • 6 replies
  • 1 likes
  • Your Library
  • 601 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Help is this normal !!!!

I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues. My Question or Issue Why this happening what are these things with kanji for advertising 広告 they cant be deleted from...

  • Regular
  • I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues.   My Question or Issue   Why this happening what are...
  • uxYUYux
  • Regular
  • 281 Views
  • 5 replies
  • 0 likes
  • 281 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop App] Empty Gray Bar at the bottom on Spotify Free

PlanFreeCountryTunisiaDeviceAsus X541UV LaptopOperating SystemWindows 10My Question or IssueEmpty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only disappears in the Home tab.

Screenshot_242.png Screenshot_241.png Screenshot_240.png Screenshot_239.png
  • Casual Listener
  • Plan Free Country Tunisia Device Asus X541UV Laptop Operating System Windows 10 My Question or Issue Empty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only dis...
  • Eni
  • Moderator
  • 1036 Views
  • 5 replies
  • 0 likes
  • 1036 Views
  • 5 replies
  • 0 likes

Superuser Contribution Troubleshooting Several Issues

PlanFree/PremiumUSA DeviceWindows 10 My Question or IssueExperiencing several ongoing issues with the website:1. It is constantly attempting to rescale the screen resolution, blacking out the screen and interrupting all my work.2. It is constantly at...

  • Newbie
  • Plan Free/Premium USA   Device Windows 10   My Question or Issue Experiencing several ongoing issues with the website: 1. It is constantly attempting to rescale the screen resoluti...
  • Eni
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Local Files have the same album art

All of my local files on the desktop verison of spotify all have the same picture. They all have album art on my computer and in other applications but they all have the same album art in spotify. All of them have the same "album name" which is proba...

  • Regular
  • All of my local files on the desktop verison of spotify all have the same picture. They all have album art on my computer and in other applications but they all have the same album art in spotify. Al...
  • Sandwichb6
  • Visitor
  • 4198 Views
  • 2 replies
  • 2 likes
  • 4198 Views
  • 2 replies
  • 2 likes

Solved!! [Web Player] No Song Cover showing if we go on artist's profile

PlanPremiumCountryIndiaDeviceChrome (Desktop)Operating System My Question or IssueIf we open any artist's profile on spotify web player, the song cover is not showing

  • Casual Listener
  • Plan Premium Country India Device Chrome (Desktop) Operating System   My Question or Issue If we open any artist's profile on spotify web player, the song cover is not showing 
  • Taylith
  • Rising Star 3
  • 214 Views
  • 4 replies
  • 1 likes
  • 214 Views
  • 4 replies
  • 1 likes

Superuser Contribution Windows desktop program auto plays/resumes unexpectedly

Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10 My Question or IssueI have a pair of headphones I connect to both my PC and my cell phone at the same time. If I have Spotify open on my desktop but NOT playing AND I make ...

  • Casual Listener
  • Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10   My Question or Issue I have a pair of headphones I connect to both my PC and my c...
  • Eni
  • Moderator
  • 1399 Views
  • 7 replies
  • 0 likes
  • 1399 Views
  • 7 replies
  • 0 likes