Sound issue with some games

[Alexisjlv]

Plan

Premium

Country

Japan

Device

PC

Operating System

Windows 11 Pro 64-bit (23H2, Build 22631.4317)

My Question or Issue

Since update 1.2.48.405.gf2c48e6f, audio from some games disappear completely when playing a music through de windows App, sound comes back when pausing the songs.

So far i have only encountered the issue twice, on iRacing and Farming simulator 22.

Here are a few reddit posts of people having the same issue :

• https://www.reddit.com/r/iRacing/comments/1fpsbhl/spotify_issue/
• https://www.reddit.com/r/iRacing/comments/1frq9m0/posted_yesterday_about_a_sound_bug_and_have/
• https://www.reddit.com/r/iRacing/comments/1g2khwd/anyone_had_this_problem_before_spotify_mutes_my/
• https://www.reddit.com/r/farmingsimulator/comments/1g2z2hx/spotify_sound_on_fs22_sound_off/

The sound only stops for those games, for example if chrome is running, it isn't muted when those games are.

[MihailY]

Hey @Alexisjlv,

Thanks for reaching out and kudos for linking the Reddit threads where this was reported.

We'd like to forward this issue to our tech team, so please let us know the following:

• The exact troubleshooting steps you've tried so far (e.g. reinstalling the app, updating/reinstalling your audio drivers)
• Does this happen with the Microsoft Store version or the one from our website? If you haven't tested both, please do.
• Do you get the same behavior with the web player?
• What's the model of your sound card?

If you're active in those Reddit threads, feel free to ask the users to share their experience here as this will speed up the investigation.

We'll be on the lookout for your reply!

[pytlik]

Hi guys, I would join this thread.
Having same issues with iRacing, started today (till yesterday everything was okay).

• tried both versions of Spotify (web install & store install)
• web player works without an issue !
• have this issue in iRacing only
• different application in background does not have this issues (crewchef)
• using win11 23h2 (build 22631.4317) & B650 aorus elite ax v2