Sound issue with some games

[Alexisjlv]

Plan

Premium

Country

Japan

Device

PC

Operating System

Windows 11 Pro 64-bit (23H2, Build 22631.4317)

My Question or Issue

Since update 1.2.48.405.gf2c48e6f, audio from some games disappear completely when playing a music through de windows App, sound comes back when pausing the songs.

So far i have only encountered the issue twice, on iRacing and Farming simulator 22.

Here are a few reddit posts of people having the same issue :

• https://www.reddit.com/r/iRacing/comments/1fpsbhl/spotify_issue/
• https://www.reddit.com/r/iRacing/comments/1frq9m0/posted_yesterday_about_a_sound_bug_and_have/
• https://www.reddit.com/r/iRacing/comments/1g2khwd/anyone_had_this_problem_before_spotify_mutes_my/
• https://www.reddit.com/r/farmingsimulator/comments/1g2z2hx/spotify_sound_on_fs22_sound_off/

The sound only stops for those games, for example if chrome is running, it isn't muted when those games are.

[MihailY]

Hey @Alexisjlv,

Thanks for reaching out and kudos for linking the Reddit threads where this was reported.

We'd like to forward this issue to our tech team, so please let us know the following:

• The exact troubleshooting steps you've tried so far (e.g. reinstalling the app, updating/reinstalling your audio drivers)
• Does this happen with the Microsoft Store version or the one from our website? If you haven't tested both, please do.
• Do you get the same behavior with the web player?
• What's the model of your sound card?

If you're active in those Reddit threads, feel free to ask the users to share their experience here as this will speed up the investigation.

We'll be on the lookout for your reply!

[pytlik]

Hi guys, I would join this thread.
Having same issues with iRacing, started today (till yesterday everything was okay).

• tried both versions of Spotify (web install & store install)
• web player works without an issue !
• have this issue in iRacing only
• different application in background does not have this issues (crewchef)
• using win11 23h2 (build 22631.4317) & B650 aorus elite ax v2

[Yordan]

Thanks for the details folks! We've forwarded the info to our tech team who'll investigate further. We'll keep you posted here as soon as we have any updates, so stay tuned!

Cheers 🤘

[Mrjose131]

Following for same issue

[pytlik]

Hi gyus, I've somehow (by accindent) found a workaround:

• Windows / sound seetings / mix / all same level (max)
  
• Spotify: turn down volume (~60%)
  
• Keep the Spotify running in background
• Run iRacing
• Let the session running few tents of minutes (was around 45 min. in my case)
• Press play in Spotify (was bored during race and simply gave it a lucky try)
• now the Spotify & iRacing (& other) sounds should work together

So far worked in 2 iRacing sessions, haven't restarted computer yet (fingers crossed).

Things I tried before and it seemed that they didn't work:

• Spotify: turn off normalized volume
  
• Windows / sound settings / communications tab / detected communication activities -> do nothing
  
• Windows / sound / speaker properties / exclusive mode / untick all
  
• Windows / sound / speaker properties / signal enhancements / untick all

[Joan]

Hi there folks,

We've received info from our tech teams that this should now be resolved. Please make sure your apps are on the latest version to make sure you get this. If you continue to face any similar issue, please let us know.

Cheers!

[P1st3ll1]

I still have the issue. It's like the game sound is coming from Spotify. If I pause the music, the game sound comes back to normal.

[Yordan]

Thanks for the reply @P1st3ll1!

Just to confirm, have you tried @pytlik's suggestions of disabling Volume normalization in Spotify + Windows' sound enhancements and communication settings? Does changing the Spotify audio quality have any effect on this? If you're using any other audio optimization apps, try disabling them as well.

Also, does your current setup involve an external sound card / DAC? If so, check if using the onboard audio of your PC instead exhibits the same behavior.

Cheers 🤘

[P1st3ll1]

No actually... But what I found out is changing the device Output device in Sound Mixer fixes while I don't close Spotify.

I can change it to whatever device I want and change it back to Default. It plays normally.
This is what I've been doing:
1- Open the game;
2- Open Spotify;
3- Change de device on Windows Volume Mixer (to any device);
4- Change it back to default.

As long as I keep Spotify open and don't close it, the sound plays normally.
If I close it and open again, while the game is open, the issue returns.