Error 409

[Redcroft]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AlejaR]

Hey @Redcroft,

Thanks for posting in the Community and welcome.

In this case, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the affected device along with the Spotify version you are currently running?

On another note, can you share with us exactly what is happening on your side? Are you unable to log in onto a specific device? Did you notice if this started to happen after a specific event such as an OS update? If yes, please send us the details. 

Lastly, would you mind sharing with us the specific troubleshooting steps you've taken so far? That way we'll avoid repeating any steps.
 

Keep us in the loop!

[ActitudWellness]

La aplicación de escritorio de mi ordenador me da un código de error al intentar iniciar sesión. He revisado en mi cuenta en la web, los datos de inicio de sesión están correctos, coinciden la cuenta registrada, y la contraseña ha sido restablecida y comprobada. También he revisado en el apartado del Plan contratado, y está todo correcto, el pago realizado, y la próxima fecha de cobro para el próximo mes....

Pero al iniciar sesión aparece un mensaje en un cuadro rojo que dice: " Esta aplicación está restringida solo a usuarios Premium. (Código de error: 409) "

¿Qué puedo hacer?

[Susan_GP]

Hey @ActitudWellness,

Thanks for getting in touch about this in the Community! We hope you don't mind a reply in English as it's the official language of the Community. 

Are you still seeing this error when trying to log in from your computer? If that’s the case, we recommend checking if your OS is up to date and, if not, update it to the latest version available. Additionally, make sure the Spotify app is also running the latest update. You can check how to do that with this info.

If this doesn't help, send over the make/model and OS of the device along with the Spotify version you are currently running. 

We'll keep an eye out for your reply!

[ActitudWellness]

Solved. Thanks Susan

[OscarDC]

Hey @ActitudWellness,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. 

In case you need anything else, remember that we're just a post away.

Cheers!