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Error in the "Good morning" section

Error in the "Good morning" section

1. My playlist "Открытия (1)" I deleted 25.04.2021 (shown in the screenshot).

2021-04-28_16-58-31.jpg

 

 

 

 

 

 

 

 

 

2. Today is 28.04.2021 after the Windows version is launched, I saw the update of the "Good morning" section.
2.1 And there a remote playlist appeared "Открытия (1)" (shown in the screenshot).

2021-04-28_16-55-16.jpg

 

 

 

 

 

3. I tried to remove it again, but nothing happens after clicking on the button (shown in the video).

 

Plan

Premium

Operating System

(Windows 10)

 

Version 1.1.57.443.Ga029A6C4-A (Microsoft Store).

 

Here open.spotify.com - playlist is also displayed in the "Good morning" section.

Reply
7 Replies

CarlosE

Hi there @user-removed,

 

Thanks for reaching out to the Community.

 

As a first step, try logging out, restarting your device, and logging back in. If that doesn't do the trick, we recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any old cached files that might be causing trouble. If the issue persists, try downloading the app again from our website to see if that makes any difference.

 

Hope this helps. Keep us posted on how it goes.

CarlosEModerator
 
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I logged in through the "Incognito" tab to exclude the probable cause with the cache and the problem persisted.

 

2021-05-02_13-01-20.jpg

Alex

Hi @user-removed,


Thanks for the reply.

 

Did you try deleting the playlist from the Desktop app as well, or only through the Web player?

 

Keep us posted.

AlexModerator
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Yes, I tried it in the Desktop app and in the Web player.

 

(let me remind you that the playlist has already been deleted, it is in the history of deleted playlists)

 

This is what happens when I try to delete a playlist via the Web player:

 

Alex

Hi @user-removed,

 

Thanks for the reply and the video recording.

 

Could you try to restore the playlist and then delete it again from the app?

 

Let us know if that worked.

AlexModerator
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The problem persisted, this playlist did not disappear from the "Good morning" section after being restored and deleted again.

Ver

Hey @user-removed,

 

Thanks for keeping us in the loop 🙂

 

In this case we'd suggest you head here and contact our support team. The folks there can check your account and give you more information about it.

 

We'll be right here if you have any questions.
 

 

Ver Moderator
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