Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error messagge: Spotify can't play right now.. How can I fix?

Solved!

Error messagge: Spotify can't play right now.. How can I fix?

On Windows 10, while trying to play an online song it keeps saying:
"Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local music)
On the latest exe version or app from Windows Store I get the same error.
I tried all available fixes:
-logout, restart pc and login
-wipe data and cache
-turn off hardware acceleration, lowed quality, disable crossfade, i really disabled everything just to try
-reinstall multiple times
-tried all off those with firewall and windows defender off
I really dont now what going on.. Can you pleeease help me??? I dont want to be stuck with the web version
Reply

Accepted Solutions
Marked as solution

Guys i solved lowering my audio output format on 192000 or less.. Its really stupid.. @DEVS please fix this 

View solution in original post

qualit.PNG
3 Replies

Spotify desktop app version: 

Spotify per Windows 1.2.5.1006.g22820f93

Marked as solution

Guys i solved lowering my audio output format on 192000 or less.. Its really stupid.. @DEVS please fix this 

qualit.PNG

another view:

quality.png

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random