Error on Windows PC 'This song is not available....'

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Error on Windows PC 'This song is not available....'

D3vO
Casual Listener

As of today I'm getting this error when trying to play any song from my Windows PC (Lenovo):

 

"This song is not available. If you have the file on your computer you can import it"

 

The song will play for a brief moment, not even a second, then the sound will cut and the above pop-up will appear ~5s later.

 

Trying the Web Player has a separate issue, where the songs skip from one to the next, only playing ~5s worth.

 

Spotify had been working well on this PC and still works flawlessly on my phone and other computers, so I don't believe this is related to my account. I have also had a friend sign-in on my Lenovo and they experience the same issue. On the Lenovo, I have tried uninstalling/reinstalling, as well as deleting cache files from Local and Roaming AppData, without success. I also tried toggling 'Offline Mode' as I found this a solution for another user.

 

After attempting the 'Spotify fixes' I found online I re-installed audio drivers on my computer and made sure everything was fully updated directly from Lenovo. 

 

Unfortunately nothing I have tried works and I was hoping for something else I might have overlooked before thinking about reformatting. 

 

Thanks in advance for any responses!

 

 

 

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Re: Error on Windows PC 'This song is not available....'

D3vO
Casual Listener

Found the issue, turned out to be a 'flapping' audio device. Completely disabled everything in Playback Devices but what I wanted, and Spotify is working well again.

 

Posting this in case someone else has the same problem.

View solution in original post

2 Replies
Solution!

Re: Error on Windows PC 'This song is not available....'

D3vO
Casual Listener

Found the issue, turned out to be a 'flapping' audio device. Completely disabled everything in Playback Devices but what I wanted, and Spotify is working well again.

 

Posting this in case someone else has the same problem.

View solution in original post

Re: Error on Windows PC 'This song is not available....'

notmare
Newbie

I occassionally have this issue as well, I too am on a Lenovo but I doubt that's relevant.  I've always chalked it up to a slow network connection at the time, as I use my computer wirelessly in a large office full of people.

You could try changing to a wired or wireless connection to see if that works better.  Updating your NIC and/or Wireless drivers could possibly help, I'm not certain it will, but it's always easier to try than reformatting your machine.

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