Help Wizard

Step 1


Free freezes before ad plays

Free freezes before ad plays

The Win10 app will run well for hours... and then freeze, with message "The selected song will be played after the ads"


At that point nothing I've tried will fix, other than shutting app, restarting. (At least the rest of my work is unaffected)... but that means I lose (didn't used to) "recently played", what I was playing, search results, etc.


Plan: Free

Country: UK

Device Win10 on a laptop

1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts