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Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
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I recently re-installed my computer, and started using Windows XP instead of Vista.
But I can't login on spotify, I dont have any Virus programs with firewall against spotify etc.
Solved! Go to Solution.
I also cannot log in. After the "Welcome" window, Spotify says that an error has ocurred, and that my passw and usern are incorrect. I checked 'em on Facebook, everything works there, but not on Spoty.
Hey everyone! So there are a number of issues going on in this thread--we'll have to take them one at a time.
bertjan66, tncoult, baraka- Your account is fine on our end. Please be sure you're signing in with your Spotify username (not your email address).
If you're still having trouble, could you let us know what operating system/ Spotify version you're using.
tashds & JenA- Exactly which error code/ message are you receiving? Since you opened your account via Facebook you'll need to use your Facebook email and password to log in.
If you want to try resetting your password you'll to do that from the Facebook website.
xchaser- Are you currently in Puerto Rico? Spotify isn't currently available in U.S. territories due to licensing restrictions.
However, if you were to sign up for a Spotify Premium subscription within one of the 50 states, you'd be able to use Spotify while traveling to a territory. You can find more information on this right here.
CobraHawking- Your account is also fine on our end. Have you also made sure that Spotify is an exception for all firewalls and done a clean reinstall? You can find more information on those steps right here.