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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1424 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144677 Views

83 replies

27 likes

  • 144677 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129457 Views

294 replies

22 likes

  • 129457 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10902 Views

1 replies

6 likes

  • 10902 Views
  • 1 replies
  • 6 likes

Solved!! Error on Windows PC 'This song is not available....'

As of today I'm getting this error when trying to play any song from my Windows PC (Lenovo): "This song is not available. If you have the file on your computer you can import it" The song will play for a brief moment, not even a second, then the soun...

Casual Listener

As of today I'm getting this error when trying to play any song from my Windows PC (Lenovo):   "This song is not available. If you have the file on your computer you can import it"   Th...

notmare

Newbie

1167 Views

2 replies

0 likes

Windows
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  • 2 replies
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Bose soundtouch is not connected with spotify premium

Hello All, yesterday Bose software suggested an update for the speaker. I ran the update and after a wile I coundn't get Spotify premium connect with the box. It is not visible under the device list. This is on my windows computer and on my android p...

Newbie

Hello All, yesterday Bose software suggested an update for the speaker. I ran the update and after a wile I coundn't get Spotify premium connect with the box. It is not visible under the device list....

453 Views

0 replies

0 likes

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Spotify using almost half of my processor? How so?

I was playing my Rainbow Six when I felt a huge lag, so I went to look for the cause and guess who was using 50% of the Processor? Yes Spotify. I have no idea what caused this in my spotify being that my pc is not bad or with little Hardware.Specific...

Newbie

I was playing my Rainbow Six when I felt a huge lag, so I went to look for the cause and guess who was using 50% of the Processor? Yes Spotify. I have no idea what caused this in my spotify being tha...

358 Views

0 replies

0 likes

Windows
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Spotify turns off on Sleep mode (SP4)

Hello, This is a really annoying issue.When the screen goes to sleep -- by closing the cover, pressing the power button or, the most common one, after a few minutes as defined in the power saving settings -- Spotify stops playing. Now I understand th...

Casual Listener

Hello,   This is a really annoying issue. When the screen goes to sleep -- by closing the cover, pressing the power button or, the most common one, after a few minutes as defined in the power...

qwertz98

Newbie

1062 Views

3 replies

2 likes

Windows
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  • 3 replies
  • 2 likes

This song is not available

So I go to Spotify free and put up songs which I have played before, and get a message saying ' this song is not available. If you have the song on your computer you can import it'. What am I doing wrong, has anyone a fix for this. I see some people ...

Visitor

So I go to Spotify free and put up songs which I have played before, and get a message saying ' this song is not available. If you have the song on your computer you can import it'. What am I doing w...

214 Views

0 replies

0 likes

Windows
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Local Files Blank Names

So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other forum posts about this and comments said that it's a ...

Casual Listener

So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other fo...

childish14

Newbie

1224 Views

2 replies

1 likes

Windows
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  • 2 replies
  • 1 likes

Unable to import one specific .mp3 file

Hi, I tried to import local files to Spotify while most worked, one just wont go. I see it in the local files folder and i can add it to playlists but it wont play. Spotify just says that it isnt available. It is downloaded from soundcloud like other...

Visitor

Hi,   I tried to import local files to Spotify while most worked, one just wont go. I see it in the local files folder and i can add it to playlists but it wont play. Spotify just says that it...

Sebasty

Community Legend

2266 Views

9 replies

0 likes

Windows
  • 2266 Views
  • 9 replies
  • 0 likes

Solved!! [Win10] Overlay windows 10

Hello everybody, I know that spotify had an option that allowed you to choose if you wanted to show a little overlay of the track you were listening to or when you changed song. Unfortunately, I had on my computer before I format it with the new inst...

Casual Listener

Hello everybody,  I know that spotify had an option that allowed you to choose if you wanted to show a little overlay of the track you were listening to or when you changed song. Unfortunately,...

Bennou

Casual Listener

1002 Views

1 replies

0 likes

Windows
  • 1002 Views
  • 1 replies
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Downloading

I only see things like a1, b3, c4 when I download the songs. What am I doing wrong ??

Newbie

I only see things like a1, b3, c4 when I download the songs. What am I doing wrong ??

252 Views

0 replies

0 likes

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Superuser Contribution Spotify to play on two computers

How do I get spotify to play the same songs and station on two computers?

Casual Listener

How do I get spotify to play the same songs and station on two computers?

JulianA_Bogota

Roadie

357 Views

1 replies

0 likes

Windows
  • 357 Views
  • 1 replies
  • 0 likes

Ordner gelöscht - Wie stelle ich den Inhalt wieder her?

Hallo, Ich habe beim durchsortieren meiner Spotify-Bibliothek versehentlich einen Ordner (+ Unterordner) samt Inhalt gelöscht. Nun habe ich das Problem, dass ich nicht in der Lage bin die verlorenen Playlisten wiederherzustellen, keine der verlorenen...

Casual Listener

Hallo,   Ich habe beim durchsortieren meiner Spotify-Bibliothek versehentlich einen Ordner (+ Unterordner) samt Inhalt gelöscht. Nun habe ich das Problem, dass ich nicht in der Lage bin die ve...

jusephstulin

Casual Listener

603 Views

2 replies

1 likes

  • 603 Views
  • 2 replies
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Music saved on phone not syncing

Albums, Songs and playlists from my phone are not showing up on the Desktop app

Newbie

Albums, Songs and playlists from my phone are not showing up on the Desktop app

storytellerann

Newbie

286 Views

1 replies

1 likes

  • 286 Views
  • 1 replies
  • 1 likes

Only showing two friends

I'm sure this has been seen before, but my spotify is only showing two of the ~10 people I'm following. All 10 are very active users. It doesn't even lump them into a "more friends" category, they're being followed but don't exist outside of that opt...

Casual Listener

I'm sure this has been seen before, but my spotify is only showing two of the ~10 people I'm following. All 10 are very active users. It doesn't even lump them into a "more friends" category, they're...

unclesilas

Roadie

491 Views

3 replies

0 likes

  • 491 Views
  • 3 replies
  • 0 likes

Spotify Launches non-Minimized When Windows Starts

Although, in Settings, I have selected Spotify to launch minimized when Windows starts, it always launches non-minimized. Reinstalling Spotify did not resolve the issue.

Music Fan

Although, in Settings, I have selected Spotify to launch minimized when Windows starts, it always launches non-minimized.  Reinstalling Spotify did not resolve the issue.

Erne011

Newbie

735 Views

1 replies

2 likes

Windows
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  • 1 replies
  • 2 likes

Spotify crashes when another app uses internet bandwidth

[Windows 10 latest, 12bpm down, 1bpm up, ADSL2+ connection] I have done 2 fresh re-installs and this still happens. At first it appeared to be random, but now I think I've narrowed it down to times when another app is making a call on the internet ba...

Visitor

[Windows 10 latest, 12bpm down, 1bpm up, ADSL2+ connection]   I have done 2 fresh re-installs and this still happens.  At first it appeared to be random, but now I think I've narrowed it ...

328 Views

0 replies

1 likes

Windows
  • 328 Views
  • 0 replies
  • 1 likes

Playlist won't let me rearrange songs

It doesn't allow me to put/drag a song above another. I want to arrange my playlist on what song comes first. Why is this?

Visitor

It doesn't allow me to put/drag a song above another. I want to arrange my playlist on what song comes first. Why is this?

479 Views

0 replies

1 likes

  • 479 Views
  • 0 replies
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Option to make Daily Mix only look at "Your Library"?

I am wondering if I can have the daily mix only look at songs I've saved in my library, and not songs I have streamed but not saved. If not, I would like to make a feature request.

Newbie

I am wondering if I can have the daily mix only look at songs I've saved in my library, and not songs I have streamed but not saved. If not, I would like to make a feature request.

281 Views

0 replies

1 likes

Windows
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  • 0 replies
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Polish ads? Polnische Werbung?

Hello!Polish ad & German SpotifyAs you can see, there should be German ads instead of polish...Language is set to German, also setting it to English or somewhat don't do anything as well as reinstalling Spotify...any help?

Visitor

  Hello! Polish ad & German Spotify As you can see, there should be German ads instead of polish...Language is set to German, also setting it to English or somewhat don't do anything as...

Maxim

Spotify Star

1383 Views

7 replies

0 likes

Windows
  • 1383 Views
  • 7 replies
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Cannot find DSOUND.DLL

I've searching the web for this to fix but no luck. tried reinstalling directx, installed latest graphics card, reinstalling spotify. Your response is greatly appreciated. Thanks

Newbie

I've searching the web for this to fix but no luck. tried reinstalling directx, installed latest graphics card, reinstalling spotify. Your response is greatly appreciated. Thanks     ...

thomasb2602

Gig Goer

2178 Views

1 replies

0 likes

Windows
  • 2178 Views
  • 1 replies
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Songs not playing

I can't listen to my songs. When I try and listen to my playlists, it just skips through everything, and sometimes it actually sticks to a song, but then no music comes out. A blue box comes up on the screen and says im missing files, but i know this...

Newbie

I can't listen to my songs. When I try and listen to my playlists, it just skips through everything, and sometimes it actually sticks to a song, but then no music comes out. A blue box come...

Nico

Community Legend

309 Views

1 replies

0 likes

Windows
  • 309 Views
  • 1 replies
  • 0 likes