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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134356 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134356 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50978 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50978 Views
  • 0 replies
  • 32 likes

Explicit Tag Disappears When Selecting Multiple Tracks

When using ctrl + click to select multiple playlist tracks in Spotify for Windows, I noticed that the explicit tag becomes incredibly difficult to see for all but the most recently highlighted tracks. It looks like the shades of gray for the track hi...

  • Casual Listener
  • When using ctrl + click to select multiple playlist tracks in Spotify for Windows, I noticed that the explicit tag becomes incredibly difficult to see for all but the most recently highlighted tracks...
  • 83 Views
  • 0 replies
  • 0 likes
  • Windows
  • 83 Views
  • 0 replies
  • 0 likes

Spotify desktop app thinks I'm in another country

Whenever I try to login to my account on the desktop app, it says "Your country does not match the one set in your profile... Error code: 408". I checked both my spotify profile and laptop settings and all are set to Australia which is where I am. Ho...

  • Casual Listener
  • Whenever I try to login to my account on the desktop app, it says "Your country does not match the one set in your profile... Error code: 408". I checked both my spotify profile and laptop settings a...
  • itu_
  • Community Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • Windows
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Local Files either not working or not appearing

Hey guys, so lately I've been having problems with the local files that I was trying to play in Spotify. I have an extra folder for the music I want to import to Spotify and I did put it as a source in Spotify itself. Some songs I put into the folder...

  • Casual Listener
  • Hey guys, so lately I've been having problems with the local files that I was trying to play in Spotify. I have an extra folder for the music I want to import to Spotify and I did put it as a source ...
  • itu_
  • Community Legend
  • 1596 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1596 Views
  • 3 replies
  • 0 likes

Songs Available on Desktop but Not Phone

I wasn't sure where else to post this but I've noticed that some songs are available on my desktop but not on my phone even when I've saved them. I am a premium user and they are not local tracks. (Ex. The Fire by Former Vandal is listed as unavailab...

  • Newbie
  • I wasn't sure where else to post this but I've noticed that some songs are available on my desktop but not on my phone even when I've saved them. I am a premium user and they are not local tracks. (E...
  • Nico
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Windows
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! "New version, restart" endless loop

I am using the Windows desktop client.For now 2 days, the desktop client shows a blue bar with the message "Hallo. Wir haben eine neue Version von Spotify für Dich. *Jetzt neu starten* und die neue Version nutzen." roughly translated: "Hi, we have a ...

  • Newbie
  • I am using the Windows desktop client. For now 2 days, the desktop client shows a blue bar with the message "Hallo. Wir haben eine neue Version von Spotify für Dich. *Jetzt neu starten* und die neue...
  • MultyCrime
  • Newbie
  • 1170 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1170 Views
  • 1 replies
  • 0 likes

Solved!! Play all songs of an artist, not just the popular ones

Hello everyone This is driving me crazy... I'm sure there must be a solution to this. All I want to do is to select an artist (let's say Metallica for example) click on play and listen to all songs, but its only playing the 10 "popular" songs. I know...

  • Visitor
  • Hello everyone   This is driving me crazy... I'm sure there must be a solution to this. All I want to do is to select an artist (let's say Metallica for example) click on play and listen to al...
  • itu_
  • Community Legend
  • 1063 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1063 Views
  • 1 replies
  • 0 likes

HAVING PROBLEMS PLAYING SPOTIFY ON MY LAPTP

After a visit from Telenet yesterday and installing an extra "Access point" I thoughtmy problems were solved streaming Spotify from my laptop to the receiver. I have a brand new receiver with spotify connect. I thought that with spotify connect the r...

  • Casual Listener
  • After a visit from Telenet yesterday and installing an extra "Access point" I thought my problems were solved streaming Spotify from my laptop to the receiver. I have a brand new receiver with ...
  • hazesluk
  • Casual Listener
  • 227 Views
  • 3 replies
  • 0 likes
  • Windows
  • 227 Views
  • 3 replies
  • 0 likes

Solved!! Year In Music

I know that around this time of 2015 Spotify released a personalized "Your Year In Music" which had things such as most played artist, first song played in 2015, and most played song. Is Spotify going to do this again this year? I loved seeing all th...

  • Casual Listener
  • I know that around this time of 2015 Spotify released a personalized "Your Year In Music" which had things such as most played artist, first song played in 2015, and most played song. Is Spotify goin...
  • MattSuda
  • Spotify Star
  • 509 Views
  • 2 replies
  • 0 likes
  • Windows
  • 509 Views
  • 2 replies
  • 0 likes

Downloand button doesn't show on all playlists

Hi All, Is there a reason the download button only shows on some playlists? I am aware of the 3,333 song limit on 3 devices, which I have not reached (I am even assuming the the limit is combined for all 3 devices frather than per device). Also, the ...

  • Casual Listener
  • Hi All,   Is there a reason the download button only shows on some playlists?   I am aware of the 3,333 song limit on 3 devices, which I have not reached (I am even assuming the the lim...
  • 114 Views
  • 0 replies
  • 0 likes
  • Windows
  • 114 Views
  • 0 replies
  • 0 likes

Friend activity without Facebook

It seems that the right sidebar in the Desktop App was updated recently. If I understand it correctly, I will not see friend activity unless I link to FB. Is this intentional? Is there any way around it?Thanks for your support!

  • Regular
  • It seems that the right sidebar in the Desktop App was updated recently. If I understand it correctly, I will not see friend activity unless I link to FB. Is this intentional? Is there any way around...
  • DerCookie87
  • Regular
  • 4495 Views
  • 4 replies
  • 9 likes
  • Windows
  • 4495 Views
  • 4 replies
  • 9 likes

Copy paste titles

Hey spotify, do u know we are not all russians, and we do not own a russian keyboard / know hos to type russian ? So why the **bleep** cant u let us copy / past titles ? I found a great russsian playlist song of 500 songs that i wanna add to an youtu...

  • Casual Listener
  • Hey spotify, do u know we are not all russians, and we do not own a russian keyboard / know hos to type russian ?   So why the **bleep** cant u let us copy / past titles ?   I found a g...
  • itu_
  • Community Legend
  • 1425 Views
  • 1 replies
  • 1 likes
  • Windows
  • 1425 Views
  • 1 replies
  • 1 likes

Not getting mails or phone notifications when someone follows me or my playlists

Hi, I was pretty bummed when i found it there's no way to see your followers (seems like a very basic feature?) but i turned on my notifications so i'd recieve E-Mails and phone notifcations whenever i got a new follower. As of now, i've recieved ove...

  • Casual Listener
  • Hi,   I was pretty bummed when i found it there's no way to see your followers (seems like a very basic feature?) but i turned on my notifications so i'd recieve E-Mails and phone notifcations...
  • 156 Views
  • 0 replies
  • 1 likes
  • Windows
  • 156 Views
  • 0 replies
  • 1 likes

Local Files [New Computer] Retrieve from iPhone?

Is there anyway I can retrieve my local files from my old computer (broke) from my iPhone to my new computer? All the old songs are downloaded onto my phone in the playlist but are not on my new computer, so when I go to listen to them on my new one ...

  • Casual Listener
  • Is there anyway I can retrieve my local files from my old computer (broke) from my iPhone to my new computer? All the old songs are downloaded onto my phone in the playlist but are not on my new comp...
  • rektbyfraserr
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • Windows
  • 134 Views
  • 1 replies
  • 0 likes

"Song not available" for all music on Dell

My spotify account works on all of my decvices except my dell laptop. I can use Spotify on all my other devices (MacBook, windows desktop, iphone, & androis phone) with no issue. For some reason my Dell laptop tells me the same thing for every song: ...

  • Casual Listener
  • My spotify account works on all of my decvices except my dell laptop.  I can use Spotify on all my other devices (MacBook, windows desktop, iphone, & androis phone) with no issue.&...
  • itu_
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Windows
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Rearrange tracks on desktops no longer seems to work

Before it was as easy as click-dragging with your mouse to where you wanted it. Now it no longer seems to work. User functionality just keeps getting worse. How am I supposed to arrange my tracks now?

  • Regular
  • Before it was as easy as click-dragging with your mouse to where you wanted it. Now it no longer seems to work. User functionality just keeps getting worse. How am I supposed to arrange my tracks now?
  • Bittencourt
  • Spotify Star
  • 566 Views
  • 11 replies
  • 0 likes
  • Windows
  • 566 Views
  • 11 replies
  • 0 likes

Spotify displays an other language

Hi, Since Spotify 1.0 version, I have maybe the half of the Spotify UI displayed in English rather than in French, when I use older versions like 0.9.x this issue doen't occur.I tried modifying the language but it doesn't help. Anyone knows where the...

  • Visitor
  • Hi,   Since Spotify 1.0 version, I have maybe the half of the Spotify UI displayed in English rather than in French, when I use older versions like 0.9.x this issue doen't occur. I tried modi...
  • 86 Views
  • 0 replies
  • 0 likes
  • Windows
  • 86 Views
  • 0 replies
  • 0 likes

Installation folder is empty

I had to uninstall and reinstall spotify as the browse feature was not working. Now I get error code 53. I reviewed the various solutions and tried to move the folder form appdata/roaming to my profile, but discovered the spotify download file in app...

  • Newbie
  • I had to uninstall and reinstall spotify as the browse feature was not working. Now I get error code 53. I reviewed the various solutions and tried to move the folder form appdata/roaming to my profi...
  • Dreadlord
  • Community Legend
  • 838 Views
  • 1 replies
  • 0 likes
  • Windows
  • 838 Views
  • 1 replies
  • 0 likes

Most dumbass installer ever

It looks as if the forums are places where people come to give up on Spotify. How many years of experience do developers have to draw on, to ascend above sophomoric stupidity and respect best practices for how something as fundamental as software ins...

  • Casual Listener
  • It looks as if the forums are places where people come to give up on Spotify.   How many years of experience do developers have to draw on, to ascend above sophomoric stupidity and respect bes...
  • 71 Views
  • 0 replies
  • 0 likes
  • Windows
  • 71 Views
  • 0 replies
  • 0 likes

Play count updatees

Hello, Does anyone know how regularly the play count for a track is updated? I know from private stats that a track of mine has many more plays than is currently displayed, and just wondered when the play count will show the true number? Thanks

  • Casual Listener
  •  Hello,   Does anyone know how regularly the play count for a track is updated? I know from private stats that a track of mine has many more plays than is currently displayed, and just wo...
  • 81 Views
  • 0 replies
  • 0 likes
  • Windows
  • 81 Views
  • 0 replies
  • 0 likes

Env: prod