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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1898 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148271 Views

83 replies

27 likes

  • 148271 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133772 Views

294 replies

22 likes

  • 133772 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11162 Views

1 replies

6 likes

  • 11162 Views
  • 1 replies
  • 6 likes

Download the details of a playlist

How do you download the songs, artists, dates, etc. of an entire playlist as a csv file? Not the music itself, just the meta data.

Newbie

How do you download the songs, artists, dates, etc. of an entire playlist as a csv file? Not the music itself, just the meta data.

Moniikka19

Visitor

766 Views

1 replies

0 likes

Windows
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  • 1 replies
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Re: Inbox and messages

I tried the Deezer website and it was even worse for me. It will only allow me to play 30 second clips even though it shows that I have a subscription. I am guessing that since my subscription is through Cricket I can only have Premium on my phone. I...

Music Fan

I tried the Deezer website and it was even worse for me.  It will only allow me to play 30 second clips even though it shows that I have a subscription.  I am guessing that since my subscri...

167 Views

0 replies

0 likes

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---

A few years ago, you could search ONLY in your albums, then ctrl+f stop working but still showed in Edit menu. Now is not even there. Btw, very clever to save money using a community instead a professional SAT...

Newbie

A few years ago, you could search ONLY in your albums, then ctrl+f stop working but still showed in Edit menu. Now is not even there.      Btw, very clever to save money using a com...

239 Views

0 replies

0 likes

Windows
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Re: Inbox and messages

Interesting to hear Deezer's got proper customer service - a definite selling point. I've been using the free version and think I'll upgrade. I'll have to build a new network of like-minded music lovers from scratch. I'm jazzyjez and into a wide rang...

Roadie

Interesting to hear Deezer's got proper customer service - a definite selling point. I've been using the free version and think I'll upgrade. I'll have to build a new network of like-minded music lov...

203 Views

0 replies

2 likes

  • 203 Views
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  • 2 likes

When song changes, I get a huge ping spike for about 5 seconds

I notice this most when playing games, the song changes and the ping spikes from about 40 to 180 and then back down after 5-10 seconds.

Newbie

I notice this most when playing games, the song changes and the ping spikes from about 40 to 180 and then back down after 5-10 seconds.

687 Views

0 replies

0 likes

Windows
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Cannot repeat songs?

Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work then I downloaded the Windows Desktop app and that ...

Casual Listener

Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work ...

HetzeFetze

Roadie

522 Views

1 replies

0 likes

Windows
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  • 1 replies
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Re: Inbox and messages

Update - Spotify can keep its social media lovers. They're not changing for anybody because they're gaining millions of users per quarter. Fine. Works for them then please go right ahead. Deezer on the other hand... Has almost 50% more music than Spo...

Newbie

Update - Spotify can keep its social media lovers. They're not changing for anybody because they're gaining millions of users per quarter. Fine. Works for them then please go right ahead.   De...

212 Views

0 replies

1 likes

  • 212 Views
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Download podcasts / windows desktop / offline listening?

How do you download a podcast on the spotify windows desktop app for offline listening? There doesn't appear to be a download button anywhere

Newbie

How do you download a podcast on the spotify windows desktop app for offline listening?  There doesn't appear to be a download button anywhere

elenakikk

Newbie

2533 Views

4 replies

17 likes

Windows
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  • 4 replies
  • 17 likes

Re: Inbox and messages

I just wanted to say that the messages feature was one of the best parts of Spotify and something that really set this application apart. I think one of Spotify's goals is to make it easier to find new music hence the ability to constantly change to ...

Newbie

I just wanted to say that the messages feature was one of the best parts of Spotify and something that really set this application apart. I think one of Spotify's goals is to make it easier to find n...

60 Views

6 replies

1 likes

  • 60 Views
  • 6 replies
  • 1 likes

Discover tab not showing Artist based recommendations

The Discover tab is only showing the "New Releases for You" row, and a "Good Morning!" row from the Overview tab which doesn't include anything related to music I like. Where are all of my "Because you liked ..." recommendations?

Newbie

The Discover tab is only showing the "New Releases for You" row, and a "Good Morning!" row from the Overview tab which doesn't include anything related to music I like.   Where are all of my "...

409 Views

0 replies

0 likes

Windows
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[PC][Other] Multi-Select Add/Remove Songs From Music/Queue

I just listened my music on my pc in a shuffle and then wanted to play the other song. So I tried to find it but I didn't find and then searched it with write search. I found it, but it was removed from my music. The same situations were after a few ...

Newbie

I just listened my music on my pc in a shuffle and then wanted to play the other song. So I tried to find it but I didn't find and then searched it with write search. I found it, but it was removed f...

345 Views

0 replies

0 likes

Windows
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Eliminar géneros y autores de Mi Spotify y reportar errores en las recomendaciones

Buenos dias a tod@sA los moderadores, informarles que, aunque mi suscripción presenta un problema con el pago, estoy en vías de solucionarlo, es decir, pago por Premium.En segundo lugar, es complicado encontrar un post entre 1000 páginas que se adapt...

Casual Listener

Buenos dias a tod@s A los moderadores, informarles que, aunque mi suscripción presenta un problema con el pago, estoy en vías de solucionarlo, es decir, pago por Premium. En segundo lugar, es c...

14597 Views

0 replies

80 likes

Windows
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  • 80 likes

Spotify stops playing

Premium account on a windows 7 pc. Spotify randomly stops playing, only started happening over the last few days. I searched and saw threads concerning this with phones, but not on desktops.Will resume immediately after hitting the play button again....

Music Fan

Premium account on a windows 7 pc. Spotify randomly stops playing, only started happening over the last few days. I searched and saw threads concerning this with phones, but not on desktops. Will re...

runman

Music Fan

557 Views

4 replies

0 likes

Windows
  • 557 Views
  • 4 replies
  • 0 likes

[WIN10] Where is the local files cache located for the Windows 10 app?

I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the permissions on my WindowsApps folder and looked at...

Casual Listener

I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the...

HetzeFetze

Roadie

22757 Views

1 replies

1 likes

Windows
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  • 1 replies
  • 1 likes

Desktop app opens to a blank window

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option under File is Exit. The options under Edit are Undo,...

Casual Listener

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option u...

Mattwood90

Regular

1859 Views

5 replies

2 likes

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Search in Desktop no longer has songs on a drop-down menu

I tested version 1.60 vs version 1.59.1.60 has changed search to not have any results in a menu that expands down from the search bar. 1.59 works as I want it to. I have been using search this way:- Use mouse to click on the search bar- Start writing...

Newbie

I tested version 1.60 vs version 1.59. 1.60 has changed search to not have any results in a menu that expands down from the search bar. 1.59 works as I want it to.   I have been using search ...

638 Views

0 replies

1 likes

Windows
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  • 0 replies
  • 1 likes

import playlist

I've used the feature on the Spotify app on my PC to import my Windows Media playlists. The playlists show on my Galaxy S5 running Android 6.0.1, but the songs are greyed out and can not be played on my Android. What would I have to do to play those ...

Gig Goer

I've used the feature on the Spotify app on my PC to import my Windows Media playlists.   The playlists show on my Galaxy S5 running Android 6.0.1, but the songs are greyed out and can not be ...

665 Views

0 replies

0 likes

Windows
  • 665 Views
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Cant install spotify on win7 (and compatability tshooter doesn't help)

Got a new work PC running Win7 enterprise Sp1. Downloaded spotify installer - double click and I get the error: Think OK -n need admin to write those files/folders so switch to admin account and get the error: My old work PC had Win 7 enterprise SP1 ...

Casual Listener

Got a new work PC running Win7 enterprise Sp1.  Downloaded spotify installer - double click and I get the error:    Think OK -n need admin to write those files/folders so switch ...

HetzeFetze

Roadie

605 Views

3 replies

0 likes

Windows
  • 605 Views
  • 3 replies
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Local File Titles Lost

I recently started sharing my downloaded music with Spotify so I could listen on my phone. Unfortunately, some of the songs that I uploaded do not have titles in desktop app. I don't know why this problem is happening, as the files are all titles nor...

Newbie

I recently started sharing my downloaded music with Spotify so I could listen on my phone. Unfortunately, some of the songs that I uploaded do not have titles in desktop app. I don't know why this pr...

683 Views

0 replies

0 likes

Windows
  • 683 Views
  • 0 replies
  • 0 likes

Solved!! Discover features broken on Windows ?

The Windows client (1.0.59.395.ge6ca9946) looks different today. New browse options for podcasts and videos have appeared. However, my most used feature is discover and this is seriously broken. All I see is the the Spotify generated playlists. All t...

Regular

The Windows client (1.0.59.395.ge6ca9946) looks different today. New browse options for podcasts and videos have appeared.   However, my most used feature is discover and this is seriousl...

jbuzza

Regular

1165 Views

1 replies

0 likes

Windows
  • 1165 Views
  • 1 replies
  • 0 likes