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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134382 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134382 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50999 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50999 Views
  • 0 replies
  • 32 likes

Songs in "Your Music" unavailable offline, plus no download button

HI, None of the downloaded songs with a tick mark on the left are playing on my desktop when it is offline. I don't see a "download" button for Songs they way there is one for playlists either. Deleted and reinstalled. I need to be able to access my ...

  • Newbie
  • HI,   None of the downloaded songs with a tick mark on the left are playing on my desktop when it is offline. I don't see a "download" button for Songs they way there is one for playlists eith...
  • 102 Views
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  • 0 likes
  • Windows
  • 102 Views
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Solved!! Something like Year in Music

Hey, is there website, where I can see my most played songs etc, like it was in the Year in Music 2015..Because I wont get the 2016 one and I wanna know my most played songs and just some statisics..Last.fm doesnt work neither, beause I had to create...

  • Casual Listener
  • Hey, is there website, where I can see my most played songs etc, like it was in the Year in Music 2015.. Because I wont get the 2016 one and I wanna know my most played songs and just some statisics...
  • MartinStoichkov
  • Community Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • Windows
  • 685 Views
  • 3 replies
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Any update on the Lyrics feature ?

I remember Spotify to have a lyrics feature powered by musixmatch, but they removed it and said they would add a lyrics feature of their own later, any update on that ?

  • Newbie
  • I remember Spotify to have a lyrics feature powered by musixmatch, but they removed it and said they would add a lyrics feature of their own later, any update on that ?
  • 195 Views
  • 0 replies
  • 4 likes
  • Windows
  • 195 Views
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  • 4 likes

Login to Last.fm

Hi everyone! I tried to put login and password as presented here: https://support.spotify.com/pl/account_payment_help/account_settings/scrobble-to-last-fm/ Windows aplication of Spotify shows me... red frame with info "incorrect". I can login at webs...

  • Newbie
  • Hi everyone!   I tried to put login and password as presented here: https://support.spotify.com/pl/account_payment_help/account_settings/scrobble-to-last-fm/   Windows aplication of Spo...
  • 313 Views
  • 0 replies
  • 0 likes
  • Windows
  • 313 Views
  • 0 replies
  • 0 likes

Wrapped 2016/Your Top Songs 2016 random songs

Why is there a random song at the top of my Your Top Songs 2016? Every other song that is on there is absolutely fine, but there is one solitary track that makes no sense in it being in the list!? How do I remove this?It also lists 101 songs in it......

  • Music Fan
  • Why is there a random song at the top of my Your Top Songs 2016? Every other song that is on there is absolutely fine, but there is one solitary track that makes no sense in it being in the list...
  • 727 Views
  • 0 replies
  • 2 likes
  • Windows
  • 727 Views
  • 0 replies
  • 2 likes

Available Offline toggle switch not showing in the saved songs playlist

Hey all, Just got a new pc and installed Spotify. I've had premium for about a year now and i have all my songs available offline on my phone and my old laptop. but for some reason the toggle switch to download my songs offline doesn't appear in the ...

  • Newbie
  • Hey all,   Just got a new pc and installed Spotify. I've had premium for about a year now and i have all my songs available offline on my phone and my old laptop. but for some reason the toggl...
  • 143 Views
  • 0 replies
  • 0 likes
  • Windows
  • 143 Views
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Ability to View All Playlist Followers

I get the message " THis song is not available. If you have the file on your computer you can import it. I've never had this issue before on my desktop computer". i've uninstalled and reinstalled the app on my computer. I can't play all they songs fr...

  • Casual Listener
  •  I get the message " THis song is not available. If you have the file on your computer you can import it. I've never had this issue before on my desktop computer" . i've uninstalled and reins...
  • 91 Views
  • 0 replies
  • 0 likes
  • Windows
  • 91 Views
  • 0 replies
  • 0 likes

Impossibile riprodurre brano corrente dopo aggiornamento

Da un mese dopo un aggiornamento ho questo messaggio sul pc desktop sia per le canzoni offline che online. Ho spotify premium e reinstallando la vecchia versione funziona tutto bene....come risolvo? Purtroppo se installo la vecchia versione si auto a...

  • Regular
  • Da un mese dopo un aggiornamento ho questo messaggio sul pc desktop sia per le canzoni offline che online. Ho spotify premium e reinstallando la vecchia versione funziona tutto bene....come risolvo? ...
  • clodprogea
  • Casual Listener
  • 1069 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1069 Views
  • 3 replies
  • 0 likes

Artists I follow have disapeard from my Followed artists list

Hi, I dont know what happend but I am not following my favourit artists anymore, I want them back! How can I achive this in a simple way? This could have happend when I accidentally changed hide option in user settings (Desktop)?

  • Newbie
  • Hi,   I dont know what happend but I am not following my favourit artists anymore, I want them back! How can I achive this in a simple way?   This could have happend when I ac...
  • 107 Views
  • 0 replies
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  • Windows
  • 107 Views
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Sync music

Can you sync music from Itunes and Groove to Spotify and if so will the music play off line?

  • Newbie
  • Can you sync music from Itunes and Groove to Spotify and if so will the music play off line?
  • 112 Views
  • 0 replies
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  • Windows
  • 112 Views
  • 0 replies
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Solved!! Wrong song duration

Hi!I start this topic because i have a very weird problem with one specific song: Rude from Magic! In website it shows a total duration of 3:44 but in my desktop app (1.0.44.100) it shows 28:57If i sort by duration, this song is listed between the 3:...

  • Music Fan
  • Hi! I start this topic because i have a very weird problem with one specific song: Rude from Magic! In website it shows a total duration of 3:44 but in my desktop app (1.0.44.100)  it shows 28...
  • tanocapo
  • Music Fan
  • 2188 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2188 Views
  • 1 replies
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Spotify Crashes on Start - Windows 10

Version 1.044.100.ga60c0ce1 on Windows 10 64 bit. Crashes right when program starts. Shows black screen for a few moments then crashes and disappears from Notification area. Task Manager shows that it is not running. Uninstalled and reinstalled vario...

  • Casual Listener
  • Version 1.044.100.ga60c0ce1 on Windows 10 64 bit.   Crashes right when program starts.  Shows black screen for a few moments then crashes and disappears from Notification area.  Task...
  • vcvc
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • Windows
  • 469 Views
  • 1 replies
  • 0 likes

Local File Replacing Spotify Stream

Hi, I have a live recording of an album in my local files and one of the songs replaced the regular Spotify song that's available for streaming. I tried deleting the live album in my local files and restarting Spotify but it's still playing the live ...

  • Newbie
  • Hi,   I have a live recording of an album in my local files and one of the songs replaced the regular Spotify song that's available for streaming. I tried deleting the live album in my lo...
  • 98 Views
  • 0 replies
  • 0 likes
  • Windows
  • 98 Views
  • 0 replies
  • 0 likes

Local files sort by last added

I am unable to sort my local files by last added. Is this a glitch or was it purposely removed?

  • Newbie
  • I am unable to sort my local files by last added. Is this a glitch or was it purposely removed?
  • 87 Views
  • 0 replies
  • 0 likes
  • Windows
  • 87 Views
  • 0 replies
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Spotify Video Series videos stop playing

I'm having trouble with some of the Spotify Video Series videos. Some of them stop abruptly 30 seconds before the end. I've tried watching them on my iPhone aswell, but there they won't play at all. Anybody else experiencing this problem and know why...

  • Newbie
  • I'm having trouble with some of the Spotify Video Series videos. Some of them stop abruptly 30 seconds before the end. I've tried watching them on my iPhone aswell, but there they won't play at all. ...
  • 138 Views
  • 0 replies
  • 0 likes
  • Windows
  • 138 Views
  • 0 replies
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Solved!! Spotify restarting istself

The problem is when i start spotify it keeps running for about 15-20 seconds and then shuts down. After it shut itself down i restarts and it's the same thing all over again, 15-20 seconds open and shuts down by itself. This goes on in a endless loop...

  • Casual Listener
  • The problem is when i start spotify it keeps running for about 15-20 seconds and then shuts down. After it shut itself down i restarts and it's the same thing all over again, 15-20 seconds open and s...
  • Xanxerox
  • Casual Listener
  • 22333 Views
  • 5 replies
  • 0 likes
  • Windows
  • 22333 Views
  • 5 replies
  • 0 likes

Crash on startup

After today' update, spotify crashes on startup (specifically right after login). Steps to reproduce1. open spotify Windows 7, 64-bit, premium account, already tried all the re-installation troubleshooting. Works fine on my android phone.

  • Regular
  • After today' update, spotify crashes on startup (specifically right after login).   Steps to reproduce 1. open spotify     Windows 7, 64-bit, premium account, already tried all t...
  • sharp-spark
  • Roadie
  • 949 Views
  • 11 replies
  • 0 likes
  • Windows
  • 949 Views
  • 11 replies
  • 0 likes

Spotify instantly crashes following update

Windows Programs and Features reports that I have v1.0.44.100.ga60c0ce1 installed.I am running Windows 10. Using the UK version of Spotify. My Win7 work devices upgraded fine.Cannot uninstall, I get the error message "The uninstaller failed to start....

  • Roadie
  • Windows Programs and Features reports that I have v1.0.44.100.ga60c0ce1 installed. I am running Windows 10. Using the UK version of Spotify. My Win7 work devices upgraded fine. Cannot uninstall, I ...
  • sharp-spark
  • Roadie
  • 381 Views
  • 4 replies
  • 0 likes
  • Windows
  • 381 Views
  • 4 replies
  • 0 likes

Spotify wont start on Windows 8

I updated to latest Spotify, and now it refuse to start after logging in. The window opens for a second and then closes without any messages. I have tried to reinstall it several times and tried to make sure that there are no traces of the previous i...

  • Casual Listener
  • I updated to latest Spotify, and now it refuse to start after logging in. The window opens for a second and then closes without any messages. I have tried to reinstall it several times and tried to m...
  • sharp-spark
  • Roadie
  • 182 Views
  • 2 replies
  • 0 likes
  • Windows
  • 182 Views
  • 2 replies
  • 0 likes

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