I found a glitch

[Shu-TrueTalon]

I made a playlist with 310 songs and for some reason it says its only 4 hours and 59 minutes long. I think this may be a glitch. Is it possible to fix this? 

[Billy-J]

Hey @Shu-TrueTalon, help's here!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Shu-TrueTalon]

Well it went up to 5 hours and 2 minutes so that's progress I guess. This is on web player btw.

[Billy-J]

Hey @Shu-TrueTalon, 

Thanks for letting me know! Does this happen on a different browser or private window? And is the same issue happening on the desktop application? 

Keep me posted. 

[Shu-TrueTalon]

This is where we are right now. So yay, major progress!

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[Billy-J]

Hey @Shu-TrueTalon,

Thanks for the update. Let me know what happens after 48 hours. 

Keep me updated!

[Shu-TrueTalon]

Sorry I didn't update earlier. I was taking time off. Anyway, here's where we are. And no, it's not glitched on desktop.

[Billy-J]

Hey @Shu-TrueTalon, 

To confirm, have you tried this on a different browser, Also, if you can - try this on a different device using both regular and incognito windows.

Let me know how it goes!

[Shu-TrueTalon]

Here's Incognito

Edge

Desktop

Normal Google Chrome

True Talon

Always be the best of you or more

[Billy-J]

Hey @Shu-TrueTalon, 

Thanks for the screenshots. Could you try re-downloading the app from the Microsoft store and try opening it as administrator? 

Let me know how this goes.

[Shu-TrueTalon]

No it works. I just have to wait several minutes after closing it because when it first opens, it doesn't load.

[Billy-J]

Hey @Shu-TrueTalon,

Can you let me know how much storage you have? These issues can occur if you have less than 1GB of free space on your device. 

Also, can you turn off your Wi-Fi and connect via 3/4G? This will help me determine where the issue could be occurring. If the problem does not continue on a cellular network, then I'd recommend contacting your ISP (Internet service provider) to troubleshoot.

Keep me posted.

[Shu-TrueTalon]

I dont have my phone anymore so I have to rely on the computer. Here's the current progress

[Billy-J]

Hey @Shu-TrueTalon, 

So is it updating as we speak? 

[Shu-TrueTalon]

I don't think it can go any further than 24 hours.

[Billy-J]

Hey @Shu-TrueTalon,

Yes what you sent me - everything looks normal. The 'over 24 hours' is just a benchmark but that's expected.

Hope this helps!