I'm offline on spotify, while my internet is up.

[DDeployer]

Plan

Free

Operating System

Windows

My Question or Issue

Hello everyone, since 3 months i'm dealing with the same problem which happen most of the time ; i'm offline on Spotify. While i'm using a VPN, the connection is back. I checked Hosts file, firewall, re-installation, restart my router but nothing work.

[Ivan]

Hey there @DDeployer, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
 

Hope this helps. Keep us posted. 

[DDeployer]

I will re-do a clean install again.

Actually i'm on the private home network, only ethernet.

I will update you in minutes.

[DDeployer]

Still not working :c

[DDeployer]

@Ivan any help ? Cause i'm still stuck...

[DDeployer]

Weirdly, ads still working though 🤔