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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135283 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Can't add a specific local file to my phone

I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.

  • Newbie
  • I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.  
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  • local file
    phone
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Latest version of Spotify will not load

PlanPremiumCountryNew ZealandDevicePC Operating SystemWindows 7 My Question or IssueSpotify has been running fine until the last update. Which installs automatically - now Spotify refuses to load. Clicking Spotify does literally nothing. It doesn't e...

  • Newbie
  • Plan Premium Country New Zealand Device PC  Operating System Windows 7   My Question or Issue Spotify has been running fine until the last update. Which installs automatically - n...
  • leviE
  • Composer
  • 269 Views
  • 3 replies
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  • 269 Views
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Friend Activity - not showing friend

PlanPremiumCountryAustraliaDevicePC Operating SystemWindows 10 My Question or Issue Hi guys, I joined yesterday, version 1.1.4.197.g92d52c4f; and am having trouble with the Friend Activity. I have friend who is also a premium user, same version as I;...

  • Newbie
  • Plan Premium Country Australia Device PC  Operating System Windows 10   My Question or Issue   Hi guys, I joined yesterday,  version 1.1.4.197.g92d52c4f; and am having ...
  • leviE
  • Composer
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
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Solved!! song not loading

PlanFreeCountrycanadaOperating SystemWindows 10 My Question or Issue there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of white and the song would never load and most of the song in my daily mix are li...

  • Regular
  • Plan Free Country canada Operating System Windows 10   My Question or Issue  there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of w...
  • Bittencourt
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
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Spotify keeps deleting my downloaded music

I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc but Spotify keeps resetting all of them. This is the ...

  • Casual Listener
  • I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc bu...
  • ElainaD
  • Composer
  • 4688 Views
  • 1 replies
  • 4 likes
  • offline downloads
    Reset
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Can't play any song in Spotify app and spotify webplayer homepage wont even load

PlanFreeCountryGermanyDeviceComputerOperating SystemWindwos 10 My Question or IssueIf I try to listen to a song in the windows app it stops after few seconds and tells me it cant play the song. If I try to open the webplayer (open.spotify.com) it tel...

  • Casual Listener
  • Plan Free Country Germany Device Computer Operating System Windwos 10   My Question or Issue If I try to listen to a song in the windows app it stops after few seconds and tells me it ...
  • LittleStegi
  • Casual Listener
  • 308 Views
  • 2 replies
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  • 308 Views
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Radio generates a regular playlist

I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 songs... and then doesn't load any more. The interface...

  • Newbie
  • I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 son...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
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Solved!! Desktop shortcut without icon

Plan: FreeCountry: CataloniaDevice: Desktop PCOperating System: Windows 10 Pro 1809 My Question or Issue:After dragging and dropping the Spotify icon from the Start Menu to the Desktop, the proper shortcut is created but with no icon. It is shown wit...

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  • Regular
  • Plan: Free Country: Catalonia Device: Desktop PC Operating System: Windows 10 Pro 1809   My Question or Issue: After dragging and dropping the Spotify icon from the Start Menu to the Deskt...
  • Juxuanu
  • Regular
  • 6252 Views
  • 3 replies
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  • 6252 Views
  • 3 replies
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Browser and Desktop App Favorites not synching

PlanPremium Family CountryGermany DevicePC Operating SystemWin10 1803 x64 My Question or IssueI listen to Spotify at work and occasionly add songs that I like to my library.They show up in every other browser but not in my Desktop App at home.If I wa...

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  • Newbie
  • Plan Premium Family   Country Germany   Device PC   Operating System Win10 1803 x64   My Question or Issue I listen to Spotify at work and occasionly add songs that I...
  • violt
  • Regular
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
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Cannot play Offline songs on Laptop

PlanPremiumCountrySwedenDevice(Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo)Operating System(Windows 7, 64-bit system) My Question or IssueMy Lenovo laptop cannot play offline songs. I have re-installed and re-downloaded all the songs (less tha...

  • Newbie
  • Plan Premium Country Sweden Device (Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo) Operating System (Windows 7, 64-bit system)   My Question or Issue My Lenovo laptop cannot play ...
  • 127 Views
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Re: Spotify keeps opening on startup [Windows 10]

This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior:When you shut down your PC, all apps are closedAfter reboot/restart, you have to re-open any app you'd like to useNew behavior:When shutting do...

  • Newbie
  • This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature":   Old behavior: When you shut down your PC, all apps are closed After reboot/restart, y...
  • Peter
  • Spotify Legend
  • 601 Views
  • 6 replies
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  • 601 Views
  • 6 replies
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Microsoft phone and whenever i search no matter what it is it comes up with no results founds

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanUnsure my older brother controls my accountCountryEnglandDevice(Some microsoft windows its old)Operating System(iOS 10, Android O...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Unsure my older brother controls my account Country England Device (So...
  • 136 Views
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  • 136 Views
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Windows app not updating songs playlist

PlanPremiumCountryUSADeviceLG v35, windows 10 desktopOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, I'm having an issue where my songs playlist will not update on my windows computer. I listen 50/50 on my phone and on my PC, so w...

  • Newbie
  • Plan Premium Country USA Device LG v35, windows 10 desktop Operating System Android Oreo, Windows 10   My Question or Issue Hello, I'm having an issue where my songs playlist will...
  • 484 Views
  • 0 replies
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  • 484 Views
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trouble downloading playlists

PlanPremium DeviceASUS R540LOperating SystemWindows 10 My Question or IssueWhen I try to download my playlist on my computer, it says "waiting or connexion" and nothing happens. Whereas spotify uses the internet connexion to play / find the music of ...

  • Casual Listener
  • Plan Premium   Device ASUS R540L Operating System Windows 10   My Question or Issue When I try to download my playlist on my computer, it says "waiting or connexion" and nothing ha...
  • SuperNya_
  • Casual Listener
  • 223 Views
  • 7 replies
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  • 223 Views
  • 7 replies
  • 0 likes

Spotify won't play anything for me

PlanFreeCountryCanadaDeviceAsus ROG laptop(don't know exact model)Operating SystemWindows 10My Question or IssueWhenever I try to play any song it says "Spotify can't play this right now. if you have the file on your computer you can import it." When...

  • Casual Listener
  •   Plan Free Country Canada Device Asus ROG laptop(don't know exact model) Operating System Windows 10 My Question or Issue Whenever I try to play any song it says "Spotify can't play t...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
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Spotify crashing on login on Windows 10

Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders and installing again. I've tried uninstalling that,...

  • Casual Listener
  • Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders ...
  • jakewprogrammer
  • Casual Listener
  • 860 Views
  • 1 replies
  • 1 likes
  • 860 Views
  • 1 replies
  • 1 likes

Import iTunes / AppleMusic

I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any?A heavy tool on iTunes is option of creating a smart playlist by individual aspects based on rating, metadata, date of imp...

  • Newbie
  • I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any? A heavy tool on iTunes is option of creating a smart playlist by indi...
  • 296 Views
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  • 3 likes
  • 296 Views
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  • 3 likes

Shuffle Not Working

PlanPremiumCountryUSADeviceHP laptop/windows APPOperating SystemWindows 10 My Question or IssueWhen using the Spotify App for Windows PC, and shuffling certain playlists, Spotify will play as many as 25 songs in a row from the same artist, who makes ...

  • Newbie
  • Plan Premium Country USA Device HP laptop/windows APP Operating System Windows 10   My Question or Issue When using the Spotify App for Windows PC, and shuffling certain playlists, Spo...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
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Same WiFi Network

PlanPremuimCountry USA DeviceDeskTop Version - Windows 10 ProOperating SystemWindows 10 Pro My Question or IssueBesides herring are not hearing the music, how can I check to see what Wi-Fi network I'm connected to.

  • Regular
  •   Plan Premuim Country USA   Device DeskTop Version - Windows 10 Pro Operating System Windows 10 Pro   My Question or Issue Besides herring are not hearing the music, how ca...
  • ElainaD
  • Composer
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify Pausing Everytime I lock my Computer

PlanFree/PremiumCountryUnited StatesDeviceMicrosoft Surface GoOperating SystemWindows 10 My Question or IssueI use spotify a lot in my windows device when i am home which is connected to speakers. The problem is when I lock the device spotify stops p...

  • Casual Listener
  •   Plan Free/Premium Country United States Device Microsoft Surface Go Operating System Windows 10   My Question or Issue I use spotify a lot in my windows device when i am home w...
  • Yoseck
  • Casual Listener
  • 1702 Views
  • 5 replies
  • 0 likes
  • 1702 Views
  • 5 replies
  • 0 likes