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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2420 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155192 Views

83 replies

27 likes

  • 155192 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

149180 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11490 Views

1 replies

6 likes

  • 11490 Views
  • 1 replies
  • 6 likes

Spotify Free tier fails to play ads and then resume music on Windows 10 app

Spotify Free tier fails to play ads and then resume music on Windows 10 app. It doesn't happen every time, but the ad wont play so music wont continue, and then you have to close out the app and reopen it to get it to play then resume music. PlanFree...

Visitor

Spotify Free tier fails to play ads and then resume music on Windows 10 app. It doesn't happen every time, but the ad wont play so music wont continue, and then you have to close out the app and reop...

514 Views

0 replies

1 likes

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Is there still no way to download podcasts on desktop windows?

I've been using Spotify premium for years and I like listening to podcasts as well as music, but while there is a way to download music for offline listening, I've not found a way to download podcasts so I can listen to them offline. It should be the...

Casual Listener

I've been using Spotify premium for years and I like listening to podcasts as well as music, but while there is a way to download music for offline listening, I've not found a way to download podcast...

594 Views

0 replies

0 likes

Offline Access
Podcast Episides
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Friend Activity Not Showing Non-Facebook Users

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 and mac My Question or IssueThis was working a few weeks ago, but it seems like all my friends who don't have a Facebook account are no longer showing up in my Friend Feed. Those who are sy...

Casual Listener

  Plan Premium Country USA Device Desktop Operating System Windows 10 and mac   My Question or Issue This was working a few weeks ago, but it seems like all my friends who don't ...

460 Views

0 replies

0 likes

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Spotify pausing when getting discord notification

PlanPremiumCountryNetherlandsOperating SystemWindows 10 My Question or IssueWhenever getting a message/notification from discord(messages where you are tagged in/direct messages) my spotify music pauses for like 1 or 2 seconds untill the notification...

Visitor

Plan Premium Country Netherlands Operating System Windows 10   My Question or Issue Whenever getting a message/notification from discord(messages where you are tagged in/direct messages)...

Nategasm

Newbie

8320 Views

2 replies

0 likes

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Message "Spotify can't play this right now" for ALL the songs in the catalog.

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 10 My Question or IssueIn the last days I can't listen either through the desktop app or through the web player ANY songs in the catalog. When I click the play button I get this message: "Sp...

Visitor

Plan Premium Country Italy Device Desktop Operating System Windows 10   My Question or Issue In the last days I can't listen either through the desktop app or through the web play...

Sebasty

Community Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Sound gets boosted to max suddenly

PlanFree/PremiumCountry DeviceAndroidOperating SystemWin10 My Question or IssueBecause my phone randomly connects with spotify, the sound gets boosted to max on my pc randomly. Does anyone know how to fix this?

Visitor

Plan Free/Premium Country   Device Android Operating System Win10   My Question or Issue Because my phone randomly connects with spotify, the sound gets boosted to max on my pc ra...

Sebasty

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Minimize/maximize and close Bar

PlanPremiumCountrySaudi ArabiaDevicePCOperating SystemWindows 10 My IssueMinimize/maximize and close bar is not in the correct order in Spotify Arabic Ver. I'm hoping it will get fixed in future update.

Visitor

Plan Premium Country Saudi Arabia Device PC Operating System Windows 10   My Issue Minimize/maximize and close bar is not in the correct order in Spotify Arabic Ver.    ...

401 Views

0 replies

0 likes

  • 401 Views
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When I change my profile picture, it just disappears!

PlanPremium DeviceAcer Notebook Operating SystemWindows 8 My Question or IssueI was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture...

Visitor

Plan Premium   Device Acer Notebook   Operating System Windows 8   My Question or Issue I was able to change my profile picture before, but now I cannot. I am clicking on the...

OneByBoo

Roadie

1813 Views

6 replies

4 likes

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  • 6 replies
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Solved!! No sound from desktop app

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI get no sound from the desktop app, sometimes when I have recently started the app I get a millisecond of sound when I play a song, but then it goes silent. It then ...

Casual Listener

Plan Premium Country Sweden Device Desktop Operating System Windows 10   My Question or Issue I get no sound from the desktop app, sometimes when I have recently started the app I get ...

OneByBoo

Roadie

1174 Views

3 replies

0 likes

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  • 3 replies
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no es posible reproducir esto hasta que permite la reproduccion de esta cancion en la aplicacion de

PlanPremiumCountryColombiaDeviceWindows/Huawei P20 liteOperating System(Windows/Android) Hola, tengo una playlist con muchas canciones y algunas me arrojan ese mensaje cuando intento reproducirlas "No es posible reproducir esto hasta que permite la r...

Visitor

Plan Premium Country Colombia Device Windows/Huawei P20 lite Operating System (Windows/Android)   Hola, tengo una playlist con muchas canciones y algunas me arrojan ese mensaje cuando i...

401 Views

0 replies

0 likes

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Superuser Contribution Spotify is missing the Dislike Button

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My IssueSometime about a month ago the dislike button disappeared from my Release Radar & Discover Weekly.I am confused on how this glaring bug has made it through QA; may as well...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Windows 10   My Issue Sometime about a month ago the dislike button disappeared from my Release Radar & Discover ...

the_furai

Regular

10405 Views

22 replies

15 likes

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My music in my playlists are gone

I hopped on to spotify and all the music in my playlists were gone. I tried using the recover playlist option but nothing appeared. Please someone help.

Visitor

I hopped on to spotify and all the music in my playlists were gone. I tried using the recover playlist option but nothing appeared. Please someone help.  

OneByBoo

Roadie

559 Views

1 replies

0 likes

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  • 1 replies
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Is it too much to ask to not have sexually graphic art displayed?

PlanFamily PremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueThe album art for "I Need to Smoke" by Young Gil is showing up in my desktop application home screen for some reason. This art features a clearly naked woman, str...

Regular

Plan Family Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue The album art for "I Need to Smoke" by Young Gil is showing up in my desktop applicati...

OneByBoo

Roadie

798 Views

1 replies

3 likes

  • 798 Views
  • 1 replies
  • 3 likes

Now Playing album art does not take me to the song that is being played

PlanPremiumCountry DevicePCOperating SystemWindowsApplication Version1.1.19.480.g7d17e3ce My Question or IssueWhile listening to, for example, my Liked Songs playlist, which is a long-ish playlist, when I click the "Now Playing" album art in the bott...

Music Fan

Plan Premium Country   Device PC Operating System Windows Application Version 1.1.19.480.g7d17e3ce   My Question or Issue While listening to, for example, my Liked Songs playlis...

Sebasty

Community Legend

2952 Views

7 replies

1 likes

Now playing
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  • 1 likes

Solved!! Playlist play order

PlanPremium DevicePCOperating SystemWindowsApplication Version1.1.19.480.g7d17e3ce My Question or IssueA playlist's default play order is the order in which songs were added to it. Currently we only have two options when it comes to re-ordering the p...

Music Fan

Plan Premium   Device PC Operating System Windows Application Version 1.1.19.480.g7d17e3ce   My Question or Issue A playlist's default play order is the order in which songs were...

Sebasty

Community Legend

10689 Views

20 replies

2 likes

Play queue
playback order
  • 10689 Views
  • 20 replies
  • 2 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

Visitor

Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android pie, Windows 10, Playstation)   My Question or Issue okay so i have noti...

Peter

Spotify Legend

1212 Views

1 replies

1 likes

Android
Desktop
Fix
Issues
shuffle
  • 1212 Views
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  • 1 likes

Veränderung der Lautstärke WÄHREND dem Lied

Hi, ich habe folgendes Problem: Auf meinen Amazon Echo Geräten und auf allen Desktops auf denen ich Spotify bisher genutzt habe verändert sich die Lautstärke immer wieder VON SELBST und zwar MITTEN IM LIED. D.h. der Lautstärkeregler im Spotify Fenste...

Visitor

Hi, ich habe folgendes Problem: Auf meinen Amazon Echo Geräten und auf allen Desktops auf denen ich Spotify bisher genutzt habe verändert sich die Lautstärke immer wieder VON SELBST und zwar MITTEN I...

615 Views

0 replies

0 likes

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Auto starting even when disabled

Spotify is opening on startup. I have never had it set to auto start and auto-start is set to "No". I am using Windows 10.I have already gone to Edit > Preferences > [Show Advanced Settings] > Startup and Window Behavior > Open Spotify automatically ...

Newbie

Spotify is opening on startup. I have never had it set to auto start and auto-start is set to "No". I am using Windows 10. I have already gone to Edit > Preferences > ...

solar_scion

Casual Listener

13124 Views

19 replies

4 likes

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  • 19 replies
  • 4 likes

Netflix app and Spotify desktop not working together

PlanPremiumCountryUSADeviceWindows 10 Laptop (Dell)My Question or IssueWhen opening the netflix app downloaded from the windows store spotify stops working. Specifically the songs stop playing and quickly cycle to the next song. To fix the problem I ...

Visitor

Plan Premium Country USA Device Windows 10 Laptop (Dell) My Question or Issue When opening the netflix app downloaded from the windows store spotify stops working. Specifically the songs stop ...

MichaelJerzak

Composer

1563 Views

1 replies

2 likes

  • 1563 Views
  • 1 replies
  • 2 likes

Spotify exists as an unkillable zombie process on my computer

I have a windows 10 computer and I recently tried to update my spotify, but I'm pretty sure the program simply crashed as it was taking a really long time. I decided to restart spotify, however, the same glitch happened again. I decided to force clos...

Visitor

I have a windows 10 computer and I recently tried to update my spotify, but I'm pretty sure the program simply crashed as it was taking a really long time. I decided to restart spotify, however, the ...

586 Views

0 replies

0 likes

  • 586 Views
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