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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84144 Views

40 replies

68 likes

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  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

798197 Views

505 replies

64 likes

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  • 505 replies
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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

24502 Views

26 replies

7 likes

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  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3100 Views

0 replies

4 likes

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Spotify for Win10 creats logs when i close the app i think

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts: So i accidently pressed on something in the setting in the , afformentioned Win10 version , and it creats kinda like some ...

Visitor

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts:    So i accidently pressed on something in the setting in t...

421 Views

0 replies

0 likes

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[Windows][Bose] Can't see Bose Sound Touch until i select it on Android phone

Hi everyone, and thank you for your ideas ! My Bose SoundTouch is working fine, and Spotify to. But, when i start spotify on the PC (app or Chome), and try to send music on my Bose, i do not see anything on Spotify Connect.At that moment, If i launch...

Visitor

Hi everyone, and thank you for your ideas !   My Bose SoundTouch is working fine, and Spotify to.   But, when i start spotify on the PC (app or Chome), and try to send music on my Bose,...

568 Views

0 replies

0 likes

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Will not open....

PlanFree/PremiumCountry USA DeviceDell LaptopOperating SystemWindows 10 My Question or IssueI keep getting an error message when I attempt to open the app. I completely uninstalled and reinstalled and same message (included in attached screenshot).

Visitor

Plan Free/Premium Country USA   Device Dell Laptop Operating System Windows 10   My Question or Issue I keep getting an error message when I attempt to open the app. I comple...

OneByBoo

Roadie

451 Views

1 replies

0 likes

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  • 1 replies
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Issues with Pausing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. so for the past few days for some reason when I have tried to listen to music on deskto...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay. s...

OneByBoo

Roadie

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
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sound quality goes way down when also using discord or skype

PlanPremiumCountryThe NetherlandsDeviceHP ProBook 440 G6Operating SystemWindows 10 My Question or IssueWhen i use spotify in combination with a dicord or skype call the sound quality of spotify goes down significantly. I tried using different headset...

Visitor

Plan Premium Country The Netherlands Device HP ProBook 440 G6 Operating System Windows 10   My Question or Issue When i use spotify in combination with a dicord or skype call the sound...

839 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

App opens but doesn't start songs

PlanPremiumCountryBrazilDevice(Dell Desktop)Operating SystemWindows 7 SP1 My Question or IssueHi Folks.My spotify program has presenting a weird behaving. Every weekday I try to listen to songs/podcasts, but it just doesn't start the songs, looks lik...

Newbie

Plan Premium Country Brazil Device (Dell Desktop) Operating System Windows 7 SP1   My Question or Issue Hi Folks. My spotify program has presenting a weird behaving. Every weekday I t...

478 Views

0 replies

0 likes

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friend activity not updating, showing selected friends

hello, my friend activity has been acting up lately. it was only showing 3 people out of 5, and those 3 people's activity had not updated in like 6 days, even though they've been listening to spotify consistently. now there is only 1 person showing, ...

Casual Listener

hello, my friend activity has been acting up lately. it was only showing 3 people out of 5, and those 3 people's activity had not updated in like 6 days, even though they've been listening to spotify...

suma1yyax

Visitor

8512 Views

21 replies

16 likes

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  • 21 replies
  • 16 likes

Information and Statistics Artists

No longer visible [+ where music is played].What can I do about it [technically]?Country = Belgium - Premium user.

Regular

No longer visible [+ where music is played]. What can I do about it [technically]? Country = Belgium - Premium user.

MariusVA

Regular

679 Views

2 replies

0 likes

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  • 2 replies
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Problema con cola de reproduccion!!!!!

PlanPremiumCountryColombiaOperating SystemWindows 10 Llevo ya casi un mes con este problema con la cola de reproduccion. Resulta que cuando escucho una cancion cualquiera de mi lista de canciones favoritas, en la cola de reproduccion primero me pone ...

Visitor

Plan Premium Country Colombia Operating System Windows 10   Llevo ya casi un mes con este problema con la cola de reproduccion. Resulta que cuando escucho una cancion cualquiera de mi lis...

4509 Views

0 replies

3 likes

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  • 3 likes

Album artwork shown at wrong position

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueI clicked on the album artwork in the Recently played section after loading open.spotify.com site, and the album artwork was in shown at a wrong position, a bit translate...

Newbie

Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue I clicked on the album artwork in the Recently played section after loading open.spotify....

OneByBoo

Roadie

650 Views

3 replies

0 likes

Artwork translated wrong position location Bug
  • 650 Views
  • 3 replies
  • 0 likes

Spotify skip all songs with my sound cards.

PlanPremiumCountrySpainDeviceAnyone of my PCsOperating SystemWindows 10 Pro 64 Bits My Question or IssueI have two sound cards (Pioneer DDJ SX2 and Akiyama Ares SC4), when I use them, no matters which one of them, the desktop app of Spotify skips all...

Visitor

Plan Premium Country Spain Device Anyone of my PCs Operating System Windows 10 Pro 64 Bits   My Question or Issue I have two sound cards (Pioneer DDJ SX2 and Akiyama Ares SC4), when I ...

617 Views

0 replies

0 likes

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Superuser Contribution Spotify desktop app and future direction

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueWhat in the **bleep** is going on with the UI on the Spotify desktop? and why not spice it up a bit, the app too. First of all, why try to make the desktop program so damn sim...

Music Fan

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue What in the **bleep** is going on with the UI on the Spotify desktop? and why not spice it up a bit, the a...

twdll

Music Fan

1769 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Advanced search operator OR not working

When I search using the OR operator, it doesn't work. e.g. Zeppelin OR Floyd (example used here) only returns a Karaoke album whose name contains the two words. artist:Zeppelin OR artist:Floyd returns blank search.

Visitor

When I search using the OR operator, it doesn't work.   e.g. Zeppelin OR Floyd (example used here) only returns a Karaoke album whose name contains the two words.   artist:Zep...

OneByBoo

Roadie

565 Views

1 replies

1 likes

  • 565 Views
  • 1 replies
  • 1 likes

Music plays on the app but doesn't make any sound... while i still have sound on my computer

PlanPremiumCountryFranceDeviceLenovo Legion Y540Operating SystemWindows 10 My Question or IssueThe app was working perfectly until it suddenly stopped making sound..I can see the seconds pass and the music change when it's finished but i don't have a...

Visitor

Plan Premium Country France Device Lenovo Legion Y540 Operating System Windows 10   My Question or Issue The app was working perfectly until it suddenly stopped making sound.. I can s...

OneByBoo

Roadie

524 Views

1 replies

0 likes

Desktop Player
Sound issue
  • 524 Views
  • 1 replies
  • 0 likes

[Desktop] Browse page not displaying anything

Plan - PremiumCountry - USA DeviceMacbook Pro 2019Operating SystemMac OS Catalina 10.15.4 My Question or IssueMy browse page is not displaying. WHICH IS A BUMMER, it's new music Friday and I'm trying to find some bangers. Help me out.

Casual Listener

Plan - Premium Country - USA   Device Macbook Pro 2019 Operating System Mac OS Catalina 10.15.4   My Question or Issue My browse page is not displaying. WHICH IS A BUMMER, it's new...

OneByBoo

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Re: Suddenly lost connection

Hey, I tried using Phone app, PC app, and Online player using browser. It seems that only PC app has this problem.Tried reinstalling app, nothing helped.

Casual Listener

Hey, I tried using Phone app, PC app, and Online player using browser. It seems that only PC app has this problem. Tried reinstalling app, nothing helped.

346 Views

0 replies

0 likes

  • 346 Views
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Solved!! Pages not working on windows desktop

PlanPremiumCountryUSAOperating System(Windows 10)My Question or IssueThe Home, browse, and made for you pages won't work. The home and made for you pages just say please try again later and the browse page has the "there was a problem displaying this...

Newbie

Plan Premium Country USA Operating System (Windows 10) My Question or Issue The Home, browse, and made for you pages won't work. The home and made for you pages just say please try again later...

thedylanadams

Casual Listener

2016 Views

10 replies

6 likes

  • 2016 Views
  • 10 replies
  • 6 likes

The same track twice (another is a translation of the song)

Hi, My question is, that can I upload and submit an original track of mine which is already on Spotify, but in a diffrerent language version? I do some translation songs of my own. Greetings,Pete

Gig Goer

Hi,   My question is, that can I upload and submit an original track of mine which is already on Spotify, but in a diffrerent language version? I do some translation songs of my own.   ...

TaTHEj

Composer

577 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Proxy / Explicit VS automatic / Difference in usage of port 4070

PlanPremiumCountryFranceOperating SystemWindows 10Desktop clientLatest version 1.1.30.658.gf13cde74 My Question or IssueI've noticed a different behavior in Spotify Desktop client when using "Automatic detection" or "HTTP" proxy settings.Context: I'm...

Newbie

Plan Premium Country France Operating System Windows 10 Desktop client Latest version 1.1.30.658.gf13cde74   My Question or Issue I've noticed a different behavior in Spotify Desk...

1450 Views

0 replies

2 likes

  • 1450 Views
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Superuser Contribution Can't remove local files

Operating SystemMacOS Catalina Version 10.15.1 My Question or IssueI'm unable to remove my local files from my "Liked Songs" playlist. I've tried turning on and off the local files boxes on Spotify Preferences, it didn't work. Then I tried deleting t...

Visitor

Operating System MacOS Catalina Version 10.15.1   My Question or Issue I'm unable to remove my local files from my "Liked Songs" playlist. I've tried turning on and off the local files boxes...

Ivan

Spotify Legend

986 Views

1 replies

0 likes

can't delete local files
local files unplayable
  • 986 Views
  • 1 replies
  • 0 likes