Plan
Free/Premium
Country
Australia
Device
iPhone XE and Windows Laptop
Operating System
iOS 13 and Windows 10
My Question or Issue
Multiple people at my workplace are unable to connect to our heos 1 via spotify connect, I have unplugged and plugged back in, reset my laptop, reset my phone, reset my wifi and still issues. Streaming on the HEOS 1 works with everything apart from Spotify. When we try to use spotify connect, it loads and remains playing through laptop or phone.
Hi there @clarksca,
thanks for reaching out !
Was your Heos1 device had firmware update lately ?
If so, i recommend you restart to device as it should solve the issue.
Keep me posted 🙂
Hi @clarksca,
Glad to hear it works now.
Feel free to reply back to the post in case further help is needed.
Enjoy Spotify 🙂
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