Spotify Connect Not working for iOS or Desktop

Spotify Connect Not working for iOS or Desktop






iPhone XE and Windows Laptop

Operating System

iOS 13 and Windows 10


My Question or Issue

Multiple people at my workplace are unable to connect to our heos 1 via spotify connect, I have unplugged and plugged back in, reset my laptop, reset my phone, reset my wifi and still issues. Streaming on the HEOS 1 works with everything apart from Spotify. When we try to use spotify connect, it loads and remains playing through laptop or phone. 

3 Replies

Hi there @clarksca,

thanks for reaching out !


Was your Heos1 device had firmware update lately ?


If so, i recommend you restart to device as it should solve the issue.


Keep me posted 🙂

It randomly started worked a couple of hours later.

Hi @clarksca,


Glad to hear it works now.

Feel free to reply back to the post in case further help is needed.


Enjoy Spotify 🙂

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