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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145992 Views

83 replies

27 likes

  • 145992 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130946 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Can't skip songs using keyboard keys, using Spotify app on laptop

My issue has been happening for a while but for some reason I will have it sometimes and then other times I won't, it's really weird. I have the Spotify app downloaded on my laptop, I'm not using it on Chrome or Safari. So I will be working on a coll...

Visitor

My issue has been happening for a while but for some reason I will have it sometimes and then other times I won't, it's really weird. I have the Spotify app downloaded on my laptop, I'm not using it ...

2267 Views

0 replies

1 likes

can't skip songs using keyboard keys
can't skip songs with app running in background
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Windows Hybrid Tablet/Laptop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI currently have all my "local Files" saved on an Android tablet which spotify doesn't recogn...

Community Legend

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I curre...

696 Views

0 replies

0 likes

Hybrid
laptop
tablet
  • 696 Views
  • 0 replies
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Volume keeps jumping down to near zero

PlanPremiumCountryUKDeviceDell Vostro laptopOperating SystemWindows 10 My Question or IssueHaving a maddening issue where I'll be playing music on the Windows desktop version of the app, and the slider will suddenly jump to a level of around 10-15% w...

Newbie

Plan Premium Country UK Device Dell Vostro laptop Operating System Windows 10   My Question or Issue Having a maddening issue where I'll be playing music on the Windows desktop version...

585 Views

0 replies

1 likes

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  • 1 likes

*snip*

PlanFree/PremiumCountryMéxico DeviceLaptopOperating SystemWindows 7 My Question or IssueEn spotify de pc mas especifico en windows 7 en la sección de canciones que te gustan no me aparece nada de mis canciones que tengo solo me aparece (Aquí aparecer...

Newbie

Plan Free/Premium Country México   Device Laptop Operating System Windows 7   My Question or Issue En spotify de pc mas especifico en windows 7 en la sección de canciones que te ...

561 Views

0 replies

0 likes

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displaying all albums

Plan PremiumCountry Canada Device Desktop Operating System Windows 10 My Question or Issue:when making a classical search, the last update displays only 20 album results, limiting us to what is most popular, preventing us to make a thorough explorati...

Casual Listener

  Plan Premium Country Canada   Device Desktop   Operating System Windows 10   My Question or Issue: when making a classical search, the last update displays only 2...

ricvac

Casual Listener

599 Views

1 replies

0 likes

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  • 1 replies
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Bring back the dislike button

Where did the dislike button go? It is missing from the Android App and from Windows desktop. All playlists are completely messed up and playing music I dislike. BRING IT BACK.or I'll be cancelling my premium membership.

Casual Listener

Where did the dislike button go? It is missing from the Android App and from Windows desktop. All playlists are completely messed up and playing music I dislike. BRING IT BACK. or I'll be cancelling...

527 Views

0 replies

2 likes

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  • 2 likes

Spotify Free tier fails to play ads and then resume music on Windows 10 app

Spotify Free tier fails to play ads and then resume music on Windows 10 app. It doesn't happen every time, but the ad wont play so music wont continue, and then you have to close out the app and reopen it to get it to play then resume music. PlanFree...

Visitor

Spotify Free tier fails to play ads and then resume music on Windows 10 app. It doesn't happen every time, but the ad wont play so music wont continue, and then you have to close out the app and reop...

496 Views

0 replies

1 likes

  • 496 Views
  • 0 replies
  • 1 likes

Is there still no way to download podcasts on desktop windows?

I've been using Spotify premium for years and I like listening to podcasts as well as music, but while there is a way to download music for offline listening, I've not found a way to download podcasts so I can listen to them offline. It should be the...

Casual Listener

I've been using Spotify premium for years and I like listening to podcasts as well as music, but while there is a way to download music for offline listening, I've not found a way to download podcast...

562 Views

0 replies

0 likes

Offline Access
Podcast Episides
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Friend Activity Not Showing Non-Facebook Users

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 and mac My Question or IssueThis was working a few weeks ago, but it seems like all my friends who don't have a Facebook account are no longer showing up in my Friend Feed. Those who are sy...

Casual Listener

  Plan Premium Country USA Device Desktop Operating System Windows 10 and mac   My Question or Issue This was working a few weeks ago, but it seems like all my friends who don't ...

439 Views

0 replies

0 likes

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Spotify pausing when getting discord notification

PlanPremiumCountryNetherlandsOperating SystemWindows 10 My Question or IssueWhenever getting a message/notification from discord(messages where you are tagged in/direct messages) my spotify music pauses for like 1 or 2 seconds untill the notification...

Visitor

Plan Premium Country Netherlands Operating System Windows 10   My Question or Issue Whenever getting a message/notification from discord(messages where you are tagged in/direct messages)...

Nategasm

Newbie

8158 Views

2 replies

0 likes

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  • 2 replies
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Message "Spotify can't play this right now" for ALL the songs in the catalog.

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 10 My Question or IssueIn the last days I can't listen either through the desktop app or through the web player ANY songs in the catalog. When I click the play button I get this message: "Sp...

Visitor

Plan Premium Country Italy Device Desktop Operating System Windows 10   My Question or Issue In the last days I can't listen either through the desktop app or through the web play...

Sebasty

Community Legend

465 Views

1 replies

0 likes

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  • 1 replies
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Sound gets boosted to max suddenly

PlanFree/PremiumCountry DeviceAndroidOperating SystemWin10 My Question or IssueBecause my phone randomly connects with spotify, the sound gets boosted to max on my pc randomly. Does anyone know how to fix this?

Visitor

Plan Free/Premium Country   Device Android Operating System Win10   My Question or Issue Because my phone randomly connects with spotify, the sound gets boosted to max on my pc ra...

Sebasty

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
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Minimize/maximize and close Bar

PlanPremiumCountrySaudi ArabiaDevicePCOperating SystemWindows 10 My IssueMinimize/maximize and close bar is not in the correct order in Spotify Arabic Ver. I'm hoping it will get fixed in future update.

Visitor

Plan Premium Country Saudi Arabia Device PC Operating System Windows 10   My Issue Minimize/maximize and close bar is not in the correct order in Spotify Arabic Ver.    ...

381 Views

0 replies

0 likes

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When I change my profile picture, it just disappears!

PlanPremium DeviceAcer Notebook Operating SystemWindows 8 My Question or IssueI was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture...

Visitor

Plan Premium   Device Acer Notebook   Operating System Windows 8   My Question or Issue I was able to change my profile picture before, but now I cannot. I am clicking on the...

OneByBoo

Roadie

1736 Views

6 replies

4 likes

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  • 4 likes

Solved!! No sound from desktop app

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI get no sound from the desktop app, sometimes when I have recently started the app I get a millisecond of sound when I play a song, but then it goes silent. It then ...

Casual Listener

Plan Premium Country Sweden Device Desktop Operating System Windows 10   My Question or Issue I get no sound from the desktop app, sometimes when I have recently started the app I get ...

OneByBoo

Roadie

1115 Views

3 replies

0 likes

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  • 3 replies
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no es posible reproducir esto hasta que permite la reproduccion de esta cancion en la aplicacion de

PlanPremiumCountryColombiaDeviceWindows/Huawei P20 liteOperating System(Windows/Android) Hola, tengo una playlist con muchas canciones y algunas me arrojan ese mensaje cuando intento reproducirlas "No es posible reproducir esto hasta que permite la r...

Visitor

Plan Premium Country Colombia Device Windows/Huawei P20 lite Operating System (Windows/Android)   Hola, tengo una playlist con muchas canciones y algunas me arrojan ese mensaje cuando i...

384 Views

0 replies

0 likes

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Superuser Contribution Spotify is missing the Dislike Button

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My IssueSometime about a month ago the dislike button disappeared from my Release Radar & Discover Weekly.I am confused on how this glaring bug has made it through QA; may as well...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Windows 10   My Issue Sometime about a month ago the dislike button disappeared from my Release Radar & Discover ...

the_furai

Regular

10051 Views

22 replies

15 likes

  • 10051 Views
  • 22 replies
  • 15 likes

My music in my playlists are gone

I hopped on to spotify and all the music in my playlists were gone. I tried using the recover playlist option but nothing appeared. Please someone help.

Visitor

I hopped on to spotify and all the music in my playlists were gone. I tried using the recover playlist option but nothing appeared. Please someone help.  

OneByBoo

Roadie

534 Views

1 replies

0 likes

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  • 1 replies
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Is it too much to ask to not have sexually graphic art displayed?

PlanFamily PremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueThe album art for "I Need to Smoke" by Young Gil is showing up in my desktop application home screen for some reason. This art features a clearly naked woman, str...

Regular

Plan Family Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue The album art for "I Need to Smoke" by Young Gil is showing up in my desktop applicati...

OneByBoo

Roadie

768 Views

1 replies

3 likes

  • 768 Views
  • 1 replies
  • 3 likes

Now Playing album art does not take me to the song that is being played

PlanPremiumCountry DevicePCOperating SystemWindowsApplication Version1.1.19.480.g7d17e3ce My Question or IssueWhile listening to, for example, my Liked Songs playlist, which is a long-ish playlist, when I click the "Now Playing" album art in the bott...

Music Fan

Plan Premium Country   Device PC Operating System Windows Application Version 1.1.19.480.g7d17e3ce   My Question or Issue While listening to, for example, my Liked Songs playlis...

Sebasty

Community Legend

2884 Views

7 replies

1 likes

Now playing
  • 2884 Views
  • 7 replies
  • 1 likes