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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81067 Views

40 replies

68 likes

  • 81067 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775785 Views

503 replies

64 likes

  • 775785 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

17983 Views

19 replies

5 likes

  • 17983 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2787 Views

0 replies

4 likes

  • 2787 Views
  • 0 replies
  • 4 likes

Solved!! Desktop App [Windows 7] NOT PLAYING ANY SONGS

PlanPremiumCountryBrazilDeviceDell VostroOperating SystemWindows 7 My Question or IssueI have been using the desktop app since I've started using Spotify and I've never had any issue before. But now the desktop app just won't play any song! I've trie...

Casual Listener

Plan Premium Country Brazil Device Dell Vostro Operating System Windows 7   My Question or Issue I have been using the desktop app since I've started using Spotify and I've never had a...

be_quick

Visitor

2957 Views

5 replies

0 likes

desktop app issue
  • 2957 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution FN Media Launch to Spotify

Hello.I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player. Thanks for help

Casual Listener

Hello. I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player.   Thanks for help 🙂  

Mario

Spotify Legend

837 Views

4 replies

0 likes

  • 837 Views
  • 4 replies
  • 0 likes

Spotify stubbornly shuffles

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle and repeat are both turned off and the option to k...

Casual Listener

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Superuser Contribution Skipping songs rapidly with no playback. Windows PC

PlanPremiumCountryUSADevicePC Operating SystemWindows 10 My Question or IssueUpon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback. I have removed and reinstalled the program but same issue continues. Plays just ...

Visitor

Plan Premium Country USA Device PC  Operating System Windows 10   My Question or Issue Upon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback....

Elena

Moderator

903 Views

1 replies

1 likes

PC
playback
skipping
startup
volume
Windows
  • 903 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Not work the audio

Hello,I'm a premium client, i'm from italy i use spotify on a windows 10 pc. I have a problem with audio. When i tap play button the song going but the audio doesn't work. Many thanks Luca

Casual Listener

Hello, I'm a premium client, i'm from italy i use spotify on a windows 10 pc.    I have a problem with audio. When i tap play button the song going but the audio doesn't work.   M...

Mario

Spotify Legend

922 Views

3 replies

0 likes

  • 922 Views
  • 3 replies
  • 0 likes

Delete Playlist only works from one place

PlanPremium FamiliarCountrySpainDeviceDesktopOperating SystemWindows 10 My Question or IssueI have noticed this issue for a long time. When I try to delete one of my playlist I only can done it from playlist menu. It doesn't work from the options of ...

Songwriter

Plan Premium Familiar Country Spain Device Desktop Operating System Windows 10   My Question or Issue I have noticed this issue for a long time. When I try to delete one of my playlist...

465 Views

0 replies

0 likes

Delete Playlist
PC
remove playlist
Windows 10
  • 465 Views
  • 0 replies
  • 0 likes

Library auto scroll not working + no multiple select

Plan: PremiumCountry: NZ DeviceSurface Laptop, model no. 1769Operating SystemWindows 10 1909 My Question or IssueWhen moving playlists up or down on the sidebar, the panel does not auto scroll, which is a problem when working with large numbers of pl...

Casual Listener

Plan: Premium Country: NZ   Device Surface Laptop, model no. 1769 Operating System Windows 10 1909   My Question or Issue When moving playlists up or down on the sidebar, the ...

504 Views

0 replies

0 likes

Playlists
selection
UI
  • 504 Views
  • 0 replies
  • 0 likes

All songs skip/don't play on Windows 10 pc

I have tried reading some of the forums here and did try a uninstall and re-install, same result. Then I tried a complete clean (refresh) of spotify and same result. I get this error on the app in the top bar "Spotify can't play this right now. If yo...

Casual Listener

I have tried reading some of the forums here and did try a uninstall and re-install, same result. Then I tried a complete clean (refresh) of spotify and same result. I get this error on the app in th...

Big_AL6

Casual Listener

830 Views

3 replies

1 likes

  • 830 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify not recognizing internet connection

PlanPremiumCountryUSA DeviceEverything. Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc. On and on. Operating SystemName it. My Question or IssueSpotify often times doesn't recognize that there's an internet connect...

Regular

Plan Premium Country USA   Device Everything.  Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc.  On and on.     Operating Syst...

gecko7

Regular

7418 Views

14 replies

5 likes

  • 7418 Views
  • 14 replies
  • 5 likes

Superuser Contribution Block / Dislike button missing for some songs and artists, -why?

PlanFree/PremiumCountry DevicePCOperating SystemWindows 8.1 and Windows 10 Hi!Why is the 'dislike/block'-button not there for some songs? (The Heart or 'Like'-button is still there..)These songs are not in any of my lists, so it can't be that.And thi...

Casual Listener

Plan Free/Premium Country   Device PC Operating System Windows 8.1 and Windows 10   Hi! Why is the 'dislike/block'-button not there for some songs? (The Heart or 'Like'-button i...

HumanReplicant

Casual Listener

3229 Views

5 replies

9 likes

artists
Block
button
cant
Certain
dislike
heart
like
songs
  • 3229 Views
  • 5 replies
  • 9 likes

Solved!!Superuser Contribution Spotify keeps on Loading Screen

PlanPremiumCountryBrazilDeviceAcer ES1Operating SystemWindows 10 My Question or IssueMy Spotify keeps on loading screen for about 10-20 minutes in random times of the day. This usually happens when I click on an artist's profile, but It also happened...

Casual Listener

Plan Premium Country Brazil Device Acer ES1 Operating System Windows 10   My Question or Issue My Spotify keeps on loading screen for about 10-20 minutes in random times of the day. Th...

mariovictorlima

Casual Listener

2681 Views

4 replies

0 likes

Loading Screen
problem
  • 2681 Views
  • 4 replies
  • 0 likes

bug: switching audio output devices

PlanPremiumCountryUSADeviceDesktop PC: Asus-Realtek audio, and usb focusrite scarlettOperating SystemWindows 10 My Question or IssueSpotify desktop AND windows store version, while playing a song about a month ago, I changed my audio device output de...

Regular

Plan Premium Country USA Device Desktop PC: Asus-Realtek audio, and usb focusrite scarlett Operating System Windows 10   My Question or Issue Spotify desktop AND windows store version,...

781 Views

0 replies

4 likes

  • 781 Views
  • 0 replies
  • 4 likes

Spotify for Win10 creats logs when i close the app i think

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts: So i accidently pressed on something in the setting in the , afformentioned Win10 version , and it creats kinda like some ...

Visitor

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts:    So i accidently pressed on something in the setting in t...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

[Windows][Bose] Can't see Bose Sound Touch until i select it on Android phone

Hi everyone, and thank you for your ideas ! My Bose SoundTouch is working fine, and Spotify to. But, when i start spotify on the PC (app or Chome), and try to send music on my Bose, i do not see anything on Spotify Connect.At that moment, If i launch...

Visitor

Hi everyone, and thank you for your ideas !   My Bose SoundTouch is working fine, and Spotify to.   But, when i start spotify on the PC (app or Chome), and try to send music on my Bose,...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Will not open....

PlanFree/PremiumCountry USA DeviceDell LaptopOperating SystemWindows 10 My Question or IssueI keep getting an error message when I attempt to open the app. I completely uninstalled and reinstalled and same message (included in attached screenshot).

Visitor

Plan Free/Premium Country USA   Device Dell Laptop Operating System Windows 10   My Question or Issue I keep getting an error message when I attempt to open the app. I comple...

OneByBoo

Roadie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Issues with Pausing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. so for the past few days for some reason when I have tried to listen to music on deskto...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay. s...

OneByBoo

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

sound quality goes way down when also using discord or skype

PlanPremiumCountryThe NetherlandsDeviceHP ProBook 440 G6Operating SystemWindows 10 My Question or IssueWhen i use spotify in combination with a dicord or skype call the sound quality of spotify goes down significantly. I tried using different headset...

Visitor

Plan Premium Country The Netherlands Device HP ProBook 440 G6 Operating System Windows 10   My Question or Issue When i use spotify in combination with a dicord or skype call the sound...

836 Views

0 replies

1 likes

  • 836 Views
  • 0 replies
  • 1 likes

App opens but doesn't start songs

PlanPremiumCountryBrazilDevice(Dell Desktop)Operating SystemWindows 7 SP1 My Question or IssueHi Folks.My spotify program has presenting a weird behaving. Every weekday I try to listen to songs/podcasts, but it just doesn't start the songs, looks lik...

Newbie

Plan Premium Country Brazil Device (Dell Desktop) Operating System Windows 7 SP1   My Question or Issue Hi Folks. My spotify program has presenting a weird behaving. Every weekday I t...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

friend activity not updating, showing selected friends

hello, my friend activity has been acting up lately. it was only showing 3 people out of 5, and those 3 people's activity had not updated in like 6 days, even though they've been listening to spotify consistently. now there is only 1 person showing, ...

Casual Listener

hello, my friend activity has been acting up lately. it was only showing 3 people out of 5, and those 3 people's activity had not updated in like 6 days, even though they've been listening to spotify...

suma1yyax

Visitor

8390 Views

21 replies

16 likes

  • 8390 Views
  • 21 replies
  • 16 likes

Information and Statistics Artists

No longer visible [+ where music is played].What can I do about it [technically]?Country = Belgium - Premium user.

Regular

No longer visible [+ where music is played]. What can I do about it [technically]? Country = Belgium - Premium user.

MariusVA

Regular

671 Views

2 replies

0 likes

  • 671 Views
  • 2 replies
  • 0 likes