Loading problem in spotify app and in web browser

[czincz93]

Hi

I'm new user and I have some problems in browsing lists in app & browser. It's shows loading indicator all the time. The same problem with top lists. I've tried clean install & it worked for a few seconds but then again its not working. On other PCs & internet connection the same. Account problem maybe...

- premium trial

- win8 x64

- Poland

screens & log

http://pastebin.com/ApQUS555

Please help

Sorry for my language.

[Battis]

I have the same issue and nothing can fix it. I've tried to reinstall Spotify, downgrade to 0.8.5,  remove all cache and clean registry, run Spotify with additional parameters like this: 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

 but everything failed and I still have blank page or endless loading circle.

Can anyone tell us what to do?

[brokerski]

Hello,

has anybody solved the issue? I have the same problem, difference is only OS - I have Win 7.

[neonkowy]

Same here. I'm using just Web Player, and when i click on "Browse" i have just infinite indiciator. I'm on Firefox 26.0, and Archlinux x64 with XFCE. In Firebug i have waiting connection for https://api.tunigo.com/v3/genres?callback=calltbrm0r&max=1000&suppress_response_codes=1 URL.

[Peter__]

Browse appears to be having some issues at the minute - the staff are aware of the issue. 

[Battis · Accepted solution]

I've found a solution for that, try change the language. I assume you have Polish, so try change it into English, that should help 😉 If not, update Adobe Flash. At worst, you will have to wait for the update...

[neonkowy]

Thanks Battis! You know what? Changed language from Polish to English and "Browse" is working now. The interesting part is that Firefox probably cached my previous labels, so i have "browse" working, and polish labels 🙂

[czincz93]

After few days its started working... 🙂 without language change

[joaquimmanjon]

Good afternoon,

Well, it is still the same thing. My browser is not running. I have running the Classify and Legend apps, but not the browser, nor the links to other artists... 

It is frustrating, and I am pondering cancelling everything...

Thank you,

---

@Peter wrote:

Browse appears to be having some issues at the minute - the staff are aware of the issue. 

---

[Peter__]

@joaquimmanjon - Are you using the desktop or web player? Also, do you just get blank pages?

[joaquimmanjon]

Hi Peter,
I am using the desktop player. I get blank pages on "Browse", "Discover", "Radio"... I can listen to my previous lists and I can listen to the Classify and The Legacy of apps. But when I click on an artist, song, etc., I also get a blank page.

Also, the Browser (Search function) is not running. When I search for anything I only get blank pages.

Thank you very much for your replay, and thanks in advance for any help to continue using Spotify. I love Spotify and would like to continue using it.

Thanks again,

@Peter wrote:
@joaquimmanjon - Are you using the desktop or web player? Also, do you just get blank pages?

---

[Joe]

If you're using windows, could you try exiting spotify and try launching spotify from the Run command with 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

[joaquimmanjon · Accepted solution]

It is running!!! Thanks so much, jwylot!
So now, I will always have to launch it this way? Well, I will try next time and will see.

Anyway, your input has been succesful.

I would like to be of service to any other users experiencing this issue.

Have a nice time,

Joaquim

jwylot wrote:

If you're using windows, could you try exiting spotify and try launching spotify from the Run command with 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

---

[joaquimmanjon]

Hi, this morning I changed the "destiny" path in the Spotify shortcut properties to the line suggested on previous messages and the problem is absolutely solved.

Thanks again! Really, the Community Forum is a wonderful aid.

Joaquim

[Joe]

Glad it worked 🙂

[Sphynx25]

Same problem here. Desktop client on Win7 64bit.

For me it's the browse page that goes with infinite loading circle, all others are fine.

Any ideas?

Of course I tried the suggested things in this topic here.

[Joe]

Do all the tabs in Your Music load for you normally @Sphynx25 ? If not, you may be affected by the server issues discussed here.

[Sphynx25]

Yeah you are right. Artists and Albums do not load. They give an errror message. Thanks for the heads up.

[thuja]

Yay! This solution (launching Spotify win app from command line with the extra parameters) worked for me - thanks!