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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1464 Views

0 replies

2 likes

  • 1464 Views
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  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144799 Views

83 replies

27 likes

  • 144799 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129576 Views

294 replies

22 likes

  • 129576 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10916 Views

1 replies

6 likes

  • 10916 Views
  • 1 replies
  • 6 likes

syncing downloaded files

i download 4 mixtapes and dragged them into spotify and local files. The songs play on the computer but not on my phone. When i try to play it on my phone a message appears that say to sync the song if i own it. The weird thing is a did the same thin...

Newbie

i download 4 mixtapes and dragged them into spotify and local files. The songs play on the computer but not on my phone. When i try to play it on my phone a message appears that say to sync the song ...

1049 Views

0 replies

0 likes

Windows
  • 1049 Views
  • 0 replies
  • 0 likes

Solved!! Spotify 1.0.x Feedback. HORRIBLE UPDATE.

So today I was listening music and appeared the bar telling to me that a new version was ready to install.Is the worst update in the history of spotify, here is why.I'm using windows 7. No AppsNot even an alert or something, they are gone. Can't mini...

Roadie

So today I was listening music and appeared the bar telling to me that a new version was ready to install. Is the worst update in the history of spotify, here is why. I'm using windows 7.   ...

TreborG2

Roadie

12522 Views

71 replies

32 likes

Windows
  • 12522 Views
  • 71 replies
  • 32 likes

Solved!! Ctrl - F not working in new version? (1.0.1.805.gd2412973)

I realise after the update the layout is different and I can no longer use the Ctrl - F function. (Pressing Ctrl - F has no reaction) I used to be able to find songs saved in my list with only a few alphabets. Imagine having to manually search throug...

Casual Listener

I realise after the update the layout is different and I can no longer use the Ctrl - F function. (Pressing Ctrl - F has no reaction) I used to be able to find songs saved in my list with only a fe...

Slendermang

Casual Listener

8332 Views

16 replies

8 likes

Windows
  • 8332 Views
  • 16 replies
  • 8 likes

SpotifyWebHelper continuously crashing with new update

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on ...

Newbie

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch agai...

user-removed

Not applicable

8453 Views

25 replies

13 likes

Windows
  • 8453 Views
  • 25 replies
  • 13 likes

Solved!! Can't change the order of the tracks in my playlist after updating to v0.9.15.27.g87efe634

Just like the title says.^ Whenever I try to (re)order the tracks in any of my own playlists it shows the following: http://i.imgur.com/5VXkq1G.jpg According to the forbidden/cant-do icon I don't have permissions. Oh and the search seems to be broken...

Regular

Just like the title says.^   Whenever I try to (re)order the tracks in any of my own playlists it shows the following: http://i.imgur.com/5VXkq1G.jpg   According to the forbidden/ca...

Viini1405

Newbie

5545 Views

3 replies

0 likes

Windows
  • 5545 Views
  • 3 replies
  • 0 likes

Matching my MP3s

Hi ! I'm new to Spotify and wanted to know if there is a way to match my personal library of MP3s (for those MP3s that Spotify has). Similar to what Google Music does, so you can access your MP3s on any device through Spotify. Basically it would reco...

Casual Listener

Hi ! I'm new to Spotify and wanted to know if there is a way to match my personal library of MP3s (for those MP3s that Spotify has). Similar to what Google Music does, so you can access your MP3s o...

user-removed

Not applicable

1655 Views

3 replies

0 likes

Linux
Mac
Windows
  • 1655 Views
  • 3 replies
  • 0 likes

Spotify not saving downloaded tracks

I am using Spotify on a windows 8.1 laptop and a number of saved playlists. I can download any of my playlists by moving the toggle. However when I reboot, the toggles are back to OFFLINE mode and no music is downloaded. I have synced also to an andr...

Newbie

I am using Spotify on a windows 8.1 laptop and a number of saved playlists.  I can download any of my playlists by moving the toggle.  However when I reboot, the toggles are back to OFFLINE...

user-removed

Not applicable

300 Views

1 replies

0 likes

Windows
  • 300 Views
  • 1 replies
  • 0 likes

Installer don't even open

Hei!! I have Windows 7 installed on my computer and I've downloaded spotify's installer, but when I open it, it doens't work. I've tried the compatibility mode and even with another accounts on Windows but nothing seems to work. I'd like to know if s...

Casual Listener

Hei!! I have Windows 7 installed on my computer and I've downloaded spotify's installer, but when I open it, it doens't work. I've tried the compatibility mode and even with another accounts on ...

OviiiOne

Community Legend

522 Views

3 replies

0 likes

Windows
  • 522 Views
  • 3 replies
  • 0 likes

Solved!! Playlist loading... ad infinitum

Hello everyone. I created a playlist a few days ago with a very old desktop client (2012 version I think). Today I've updated to the latest version (for Windows) and everthing is ok but that last playlist, in the Playlists menu it appears like "Loadi...

Newbie

Hello everyone. I created a playlist a few days ago with a very old desktop client (2012 version I think). Today I've updated to the latest version (for Windows) and everthing is ok but that last p...

Jordi

Community Legend

1073 Views

1 replies

0 likes

Windows
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  • 1 replies
  • 0 likes

Playlist Radio adding Songs to playlist have any reflection to what songs play?

I am listening to a playlist radio I created, I was wondering that if add any songs to the playlist, would those addtions to included into the active playlist, or would i have to delete the playlist radio and restart it for the addtions to be include...

Regular

I am listening to a playlist radio I created, I was wondering that if add any songs to the playlist, would those addtions to included into the active playlist, or would i have to delete the playlist ...

362 Views

0 replies

0 likes

Windows
  • 362 Views
  • 0 replies
  • 0 likes

Remove local files from Spotify playlists

I have created a playlist with many songs, and realized that there are some local files i have on there. Is there a way i can match those to loca lfiles I already have on my computer?

Newbie

I have created a playlist with many songs, and realized that there are some local files i have on there. Is there a way i can match those to loca lfiles I already have on my computer?

user-removed

Not applicable

544 Views

1 replies

0 likes

Windows
  • 544 Views
  • 1 replies
  • 0 likes

Is there a way to pin local files to an artist page?

So, before I tell you my problem, I must tell you how it became one. I love Avril Lavigne, I have alot of her music, alot of them are not on spotify. Some of them may not be able to be on spotify because they were never officialy released. I would re...

Casual Listener

So, before I tell you my problem, I must tell you how it became one. I love Avril Lavigne, I have alot of her music, alot of them are not on spotify. Some of them may not be able to be on spotify b...

user-removed

Not applicable

261 Views

1 replies

0 likes

Windows
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Sound card fail.

Hey.have a problem whit spotify after upgrade from W8 to W8.1, cant play musick form spotify. I only get a error whit "there is a problem whit you sound card. Spotify can't play music. Have try'd to reinstal spotify twice. My acc. works on other comp...

Newbie

Hey. have a problem whit spotify after upgrade from W8 to W8.1, cant play musick form spotify. I only get a error whit "there is a problem whit you sound card. Spotify can't play music. Have t...

josephcreed7

Roadie

703 Views

2 replies

0 likes

Windows
  • 703 Views
  • 2 replies
  • 0 likes

Radio Is Playing Bad Song Choices

Hello! I've been a Spotify user for quite a few months now. I primarily use the Desktop application, but I also am a mobile user as well. Anyways, I've started the "Pop" radio, which allows me to tailor the radio songs played to what I like. Unfortun...

Visitor

Hello! I've been a Spotify user for quite a few months now. I primarily use the Desktop application, but I also am a mobile user as well.   Anyways, I've started the "Pop" radio, which allow...

davida71uk

Roadie

2587 Views

7 replies

5 likes

Windows
  • 2587 Views
  • 7 replies
  • 5 likes

Glitch,Hack?

So,Im listening tospotify on my PC to the StaredPlaylist. I have about 100 songs and like 7 hours of listening and one moment I go on the Internet and when Im about to go to change the song i have 500 songs and 30 hours of listening?!?!Im really conf...

Casual Listener

So,Im listening tospotify on my PC to the StaredPlaylist. I have about 100 songs and like 7 hours of listening and one moment I go on the Internet and when Im about to  go to change th...

JustMusic

Casual Listener

1407 Views

2 replies

0 likes

Windows
  • 1407 Views
  • 2 replies
  • 0 likes

Sound Card Problems

Alright,,Every so often i get the messege, there is a problem with your sound card.This is annoying ; i have a up to date sound card and window updates. I have reinstalled it but the problem will come back after a day or two.This to me suggests a pro...

Newbie

Alright,, Every so often i get the messege, there is a problem with your sound card. This is annoying ;   i have a up to date sound card and window updates. I have reinstalled it but...

Amarro

Community Legend

314 Views

1 replies

0 likes

Windows
  • 314 Views
  • 1 replies
  • 0 likes

Problem with updating Spotify

I can't update Spotify deskopt application. Everytime I'm trying to update it (by restarting Spotify) it displays a error "Spotify Installer has stopped working". Re-installing Spotify doesn't result. Any tips for fixing it?

Casual Listener

I can't update Spotify deskopt application. Everytime I'm trying to update it (by restarting Spotify) it displays a error "Spotify Installer has stopped working". Re-installing Spotify doesn't result...

kbrooksc

Community Legend

637 Views

6 replies

0 likes

Windows
  • 637 Views
  • 6 replies
  • 0 likes

Offline play

When setting a list to offline play, do we need to set the same list as offline on the desktop version/web player? I have two mobile devices I use to sync songs to. One android phone and one ipod. I also use spotify on two different computers (deskto...

Music Fan

When setting a list to offline play, do we need to set the same list as offline on the desktop version/web player? I have two mobile devices I use to sync songs to. One android phone and one ipod. ...

Jason

Spotify Legend

432 Views

1 replies

0 likes

Windows
  • 432 Views
  • 1 replies
  • 0 likes

Spotify lags when streaming files

Since yesterday I notice that Spotify on a Windows machine (2 different systems) mutes during playback of streaming content. The progressbar continues and after a short period 2- 10 seconds the music continues on the point of the progressbar. Making ...

Newbie

Since yesterday I notice that Spotify on a Windows machine (2 different systems) mutes during playback of streaming content. The progressbar continues and after a short period 2- 10 seconds the music...

MichaelJerzak

Composer

352 Views

1 replies

0 likes

Windows
  • 352 Views
  • 1 replies
  • 0 likes

Always on top

When I use the Spotify client on Windows 7 Ultimate x64, it seems to be stuck in an 'always on top' mode. I can't Alt-Tab to other applications, or click on them in the taskbar. I have to minimize Spotify first, and then I can do everything else norm...

Newbie

When I use the Spotify client on Windows 7 Ultimate x64, it seems to be stuck in an 'always on top' mode. I can't Alt-Tab to other applications, or click on them in the taskbar. I have to minimize Sp...

edwardoiv

Casual Listener

5146 Views

4 replies

1 likes

Windows
  • 5146 Views
  • 4 replies
  • 1 likes