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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1857 Views

0 replies

2 likes

  • 1857 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147733 Views

83 replies

27 likes

  • 147733 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132882 Views

294 replies

22 likes

  • 132882 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11128 Views

1 replies

6 likes

  • 11128 Views
  • 1 replies
  • 6 likes

Artist's Bio Info. is Inconsistent

For the artist Robert Johnson, the biography says on the one hand that his jealous girlfriend killed him, but, further down the bio, that some lady's husband killed him. So...how does one go about recommending a correction? Does anyone know, please? ...

Casual Listener

For the artist Robert Johnson, the biography says on the one hand that his jealous girlfriend killed him, but, further down the bio, that some lady's husband killed him.   ...

286 Views

0 replies

0 likes

Windows
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Solved!! Liked from Radio playlist is missing

Hello, Spotify Community. Few days ago i removed my "Liked from Radio" playlist and same one from my friend, just wanted to clean up all the songs and get new. But now, when i'm trying to like any song from Radio, it shows me that song was added to p...

Visitor

Hello, Spotify Community.    Few days ago i removed my "Liked from Radio" playlist and same one from my friend, just wanted to clean up all the songs and get new. But now, when i'm tryi...

LeChez

Casual Listener

6178 Views

7 replies

0 likes

Windows
  • 6178 Views
  • 7 replies
  • 0 likes

Spotify stops playing a local file after adding tags to it

As the title states, after adding tags to a local file the song stops playing and is completely quiet. If i remove the tags however, it plays fine for some reason. If I try to add tags while it is playing it'll go silent as soon as they are applied. ...

Casual Listener

As the title states, after adding tags to a local file the song stops playing and is completely quiet. If i remove the tags however, it plays fine for some reason. If I try to add tags while it is pl...

blufiggs

Casual Listener

525 Views

2 replies

0 likes

Windows
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  • 2 replies
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DIsappearing songs

Okay Im pissed now, some tracks from Anthrax went missing from my saved playlist and when I entered performer's page it shows not a single track saved. WHat the hell to do now? I cant save tracks to playlist because you delete them and make big mess ...

Visitor

Okay Im pissed now, some tracks from Anthrax went missing from my saved playlist and when I entered performer's page it shows not a single track saved. WHat the hell to do now? I cant save tracks to ...

Peter__

Community Legend

433 Views

1 replies

0 likes

Windows
  • 433 Views
  • 1 replies
  • 0 likes

Album art issue

I have imported an album into Spotify but how do I add the album art?

Regular

I have imported an album into Spotify but how do I add the album art?

1066 Views

0 replies

0 likes

Windows
  • 1066 Views
  • 0 replies
  • 0 likes

Playlist cover resizing bug

Hi. I'd like to report a bug. Procedure: 1. Enter one of your playlists - playlist should be now displayed on central part. 2. While resizing central widget keep looking at playlist cover - it should resize at some point 3. Try to catch literally at ...

Newbie

Hi. I'd like to report a bug. Procedure: 1. Enter one of your playlists - playlist should be now displayed on central part. 2. While resizing central widget keep looking at playl...

943 Views

0 replies

0 likes

Windows
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  • 0 replies
  • 0 likes

lyrics on spotify PC version

I found out that tunewiki is for android for lyrics, but i couldnt fine anything for spotify PC version, can you guys help me ?:) Thanks

Casual Listener

I found out that tunewiki is for android for lyrics, but i couldnt fine anything for spotify PC version, can you guys help me ?:)   Thanks

MattSuda

Spotify Star

4095 Views

6 replies

0 likes

Windows
  • 4095 Views
  • 6 replies
  • 0 likes

cannot select and drag songs to playlists anymore

Since the latest update I am not able to select a song (from anywhere: album, playlist...) and drag it to an existing personal playlist. Everything has been working fine until the recent update. Is this on purpose or a bug? version 0.9.15.27.g87efe63...

Newbie

Since the latest update I am not able to select a song (from anywhere: album, playlist...) and drag it to an existing personal playlist. Everything has been working fine until the recent update. ...

user-removed

Not applicable

433 Views

1 replies

0 likes

Windows
  • 433 Views
  • 1 replies
  • 0 likes

How do you make a recplament song available when spotify does not recognize the song

Hello Everyone, Issue: in SubjectIll try to explain it as easy as possible. I have a lot of playlists and i want to make them available for everyone. Yes i am aware that Spotify replaces the local songs if it is able to find the same song (if metadat...

Newbie

Hello Everyone,   Issue: in Subject Ill try to explain it as easy as possible.   I have a lot of playlists and i want to make them available for everyone. Yes i am aware tha...

348 Views

0 replies

0 likes

Windows
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Spotify without Websockets

Hello, I am having trouble accessing Spotify at work. With both the web and desktop players, the "logging in..." window just spins forever without any progress. I contacted IT here and they informed me that Spotify is blocked since it uses Websocktes...

Newbie

Hello, I am having trouble accessing Spotify at work. With both the web and desktop players, the "logging in..." window just spins forever without any progress.   I contacted IT here and the...

878 Views

0 replies

0 likes

Windows
  • 878 Views
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is there a difference in sound between free and premium?

Not sure where to post this. There seems to be no exact place for such a simple question: is there a difference in sound between free and premium? What I am hearing here does not seem to be as good as rdio, or maybe it's just a coincidence based on w...

Casual Listener

Not sure where to post this. There seems to be no exact place for such a simple question: is there a difference in sound between free and premium? What I am hearing here does not seem to be as good...

Josh

Community Legend

606 Views

3 replies

0 likes

Windows
  • 606 Views
  • 3 replies
  • 0 likes

Solved!! SpotifyWebHelper has stopped working

Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem Event Name: APPCRASH Application Name: SpotifyWebHelper.exe Application Version: 0....

Regular

 Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?     Problem signature: Problem...

Gundul91

Regular

11893 Views

30 replies

0 likes

Windows
  • 11893 Views
  • 30 replies
  • 0 likes

syncing downloaded files

i download 4 mixtapes and dragged them into spotify and local files. The songs play on the computer but not on my phone. When i try to play it on my phone a message appears that say to sync the song if i own it. The weird thing is a did the same thin...

Newbie

i download 4 mixtapes and dragged them into spotify and local files. The songs play on the computer but not on my phone. When i try to play it on my phone a message appears that say to sync the song ...

1052 Views

0 replies

0 likes

Windows
  • 1052 Views
  • 0 replies
  • 0 likes

Solved!! Spotify 1.0.x Feedback. HORRIBLE UPDATE.

So today I was listening music and appeared the bar telling to me that a new version was ready to install.Is the worst update in the history of spotify, here is why.I'm using windows 7. No AppsNot even an alert or something, they are gone. Can't mini...

Roadie

So today I was listening music and appeared the bar telling to me that a new version was ready to install. Is the worst update in the history of spotify, here is why. I'm using windows 7.   ...

TreborG2

Roadie

12760 Views

71 replies

32 likes

Windows
  • 12760 Views
  • 71 replies
  • 32 likes

Solved!! Ctrl - F not working in new version? (1.0.1.805.gd2412973)

I realise after the update the layout is different and I can no longer use the Ctrl - F function. (Pressing Ctrl - F has no reaction) I used to be able to find songs saved in my list with only a few alphabets. Imagine having to manually search throug...

Casual Listener

I realise after the update the layout is different and I can no longer use the Ctrl - F function. (Pressing Ctrl - F has no reaction) I used to be able to find songs saved in my list with only a fe...

Slendermang

Casual Listener

8392 Views

16 replies

8 likes

Windows
  • 8392 Views
  • 16 replies
  • 8 likes

SpotifyWebHelper continuously crashing with new update

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on ...

Newbie

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch agai...

user-removed

Not applicable

8576 Views

25 replies

13 likes

Windows
  • 8576 Views
  • 25 replies
  • 13 likes

Solved!! Can't change the order of the tracks in my playlist after updating to v0.9.15.27.g87efe634

Just like the title says.^ Whenever I try to (re)order the tracks in any of my own playlists it shows the following: http://i.imgur.com/5VXkq1G.jpg According to the forbidden/cant-do icon I don't have permissions. Oh and the search seems to be broken...

Regular

Just like the title says.^   Whenever I try to (re)order the tracks in any of my own playlists it shows the following: http://i.imgur.com/5VXkq1G.jpg   According to the forbidden/ca...

Viini1405

Newbie

5614 Views

3 replies

0 likes

Windows
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  • 3 replies
  • 0 likes

Matching my MP3s

Hi ! I'm new to Spotify and wanted to know if there is a way to match my personal library of MP3s (for those MP3s that Spotify has). Similar to what Google Music does, so you can access your MP3s on any device through Spotify. Basically it would reco...

Casual Listener

Hi ! I'm new to Spotify and wanted to know if there is a way to match my personal library of MP3s (for those MP3s that Spotify has). Similar to what Google Music does, so you can access your MP3s o...

user-removed

Not applicable

1668 Views

3 replies

0 likes

Linux
Mac
Windows
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  • 3 replies
  • 0 likes

Spotify not saving downloaded tracks

I am using Spotify on a windows 8.1 laptop and a number of saved playlists. I can download any of my playlists by moving the toggle. However when I reboot, the toggles are back to OFFLINE mode and no music is downloaded. I have synced also to an andr...

Newbie

I am using Spotify on a windows 8.1 laptop and a number of saved playlists.  I can download any of my playlists by moving the toggle.  However when I reboot, the toggles are back to OFFLINE...

user-removed

Not applicable

305 Views

1 replies

0 likes

Windows
  • 305 Views
  • 1 replies
  • 0 likes

Installer don't even open

Hei!! I have Windows 7 installed on my computer and I've downloaded spotify's installer, but when I open it, it doens't work. I've tried the compatibility mode and even with another accounts on Windows but nothing seems to work. I'd like to know if s...

Casual Listener

Hei!! I have Windows 7 installed on my computer and I've downloaded spotify's installer, but when I open it, it doens't work. I've tried the compatibility mode and even with another accounts on ...

OviiiOne

Community Legend

524 Views

3 replies

0 likes

Windows
  • 524 Views
  • 3 replies
  • 0 likes