Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

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Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

gaff_0
Casual Listener

 

So recently i haven't been able to listen to new music, fine cause i have the 10k limit plently of music. After weeks i decided to get rid of a few albums in favor of something new and of course it didn't work and i've had this problem before and it fixed itself when uninstalling the program, i logged back on and all of my music was gone. Saved, in playlists, all gone. And i still can't listen to new music. I've tried many usual solutions but nothing is working and yes, i am positive i only have one account and that i am logging onto this account.

 

I'm on windows 10 and I am not a premium member. Please help. 

9 Replies

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

ParkerW
Newbie

I'm having the same issue, I've restarted my PC and redownloaded spotify 2 times.

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

gaff_0
Casual Listener

I really need help support hasn't responded yet and its still broken

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Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

jbone44
Casual Listener

I am also having the same problem. all my playlists are blank

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

Rock Star 14
Rock Star 14

Hello @jbone44 @gaff_0 @ParkerW!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

coreymz
Newbie

Thank you for that , reinstalled many times but I knew there were other files that were probbably associating with Spotify.

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

Rock Star 14
Rock Star 14
@coreymz

Glad it worked our, you are welcome :)
MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

kaylaemmm
Newbie

I'm having the same issues; songs won't play on desktop or Spotify web player, but the spotify app on Android lets me play them and both the app and Spotify web player show the playlists as having all the right songs in them. 

 

I have deleted and reinstalled Spotify multiple times and restarted my computer too. 

 

 

edit: when I attempted the commented fix, it wasn't working but then I realized I opened the file wrong, so I'm editing my comment to reflect that that fix does in fact work

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

marikoabdoulaye
Casual Listener

That worked very well for me

Re: Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

marikoabdoulaye
Casual Listener

That worked very well for me

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