Hi, so that's my problem. Music is not loading properly, seems like a connection problem, songs pause every few seconds making it impossible to listen to music. It doesn't happen all the time, in the mornings it usually works fine, but in the afternoons and especially evenings can be impossible to play music and very frustrating. It has been happening since the beginning of the summer, before that it was perfect.
I thought it could be a problem with my internet but everything else works fine: downloads, Youtube, other streaming services, P2P client, games… I tried some tests and nothing seems to have changed with my connection.
I tried the troubleshooting guides, disabled the firewall, disabled hardware acceleration and opened ports (I think, not sure if successfully) and nothing worked.
Web Spotify works fine though, the problem is with the desktop and Android clients.
I’m running Windows 8 64 bit, my PC is powerful enough, Spotify Premium version 0.9.4.169.gc0399df6 and my Internet provider is Movistar (Spain) who also happens to have Spotify Premium as an offer.
I tried uninstalling and reinstalling both in Android and Windows. I think that’s all.
Help will be very much appreciated, if I can´t solve this I will have to cancel my Premium subscription, it makes no sense to pay for something that doesn’t work :(
EDIT: ah, my account name is blasbrains, don't know why this changed it.
Solved! Go to Solution.
I've just called to Movistar support and they have told me that they have a "general issue" (whatever that means...) with spotify since yesterday and are working to fix it. They have told me that I'll be called when it's resolved...
So, as Joe have pointed out, it seems to be a problem on the Movistar side...
I'll post here with any update...