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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1753 Views

0 replies

2 likes

  • 1753 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146509 Views

83 replies

27 likes

  • 146509 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131528 Views

294 replies

22 likes

  • 131528 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11026 Views

1 replies

6 likes

  • 11026 Views
  • 1 replies
  • 6 likes

Questions about "Discover" feature

Hello everybody, I have some questions about the recent Spotify's "Discover" feature: - What would be the criteria used to determine when the songs shared by my followers appears in there or not? - What's the point of spending the time by clicking on...

Regular

Hello everybody,   I have some questions about the recent Spotify's "Discover" feature:   - What would be the criteria used to determine when the songs shared by...

718 Views

0 replies

0 likes

Windows
  • 718 Views
  • 0 replies
  • 0 likes

someone else is using my account

hi, i just got a message on my spotify that someone else is logged into my account and the music keeps pausing. is it possible to check if someone's hacked into my account..? thanks, andrew

Casual Listener

hi,   i just got a message on my spotify that someone else is logged into my account and the music keeps pausing. is it possible to check if someone's hacked into my account..?   th...

Joe

Community Legend

3842 Views

3 replies

0 likes

Windows
  • 3842 Views
  • 3 replies
  • 0 likes

Win 7 shutdown of computer - have to force quit Spotify

For a few weeks now each time I shutdown my computer (Win 7) I have to force quit Spotify. When will this bug be fixed?

Casual Listener

For a few weeks now each time I shutdown my computer (Win 7) I have to force quit Spotify. When will this bug be fixed?

Peter__

Community Legend

2013 Views

7 replies

0 likes

Windows
  • 2013 Views
  • 7 replies
  • 0 likes

Solved!! My windows client will not import windows media player playlists. Nothing happens when I click.

Does WMP need to be installed in order to import playlists? If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify. I have imported my music library already, but the massive missing link for m...

Visitor

Does WMP need to be installed in order to import playlists?   If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify.  I have i...

sperguy

Newbie

3460 Views

8 replies

0 likes

Windows
  • 3460 Views
  • 8 replies
  • 0 likes

Any news on Collection?

This was announced almost a year ago, and we desperately need it. Can anyone from the Spotify camp say if it's at least coming this year?

Roadie

This was announced almost a year ago, and we desperately need it. Can anyone from the Spotify camp say if it's at least coming this year?

Peter__

Community Legend

1167 Views

1 replies

0 likes

Linux
Mac
Windows
  • 1167 Views
  • 1 replies
  • 0 likes

How do you organise your playlists/library?

Hi there all. So, as the subject says, how do you organise your playlists? I find spotify's ability to manage playlist incredibly subpar, and I don't believe they're about to do anything about it soon, instead focusing on crappy social features, rath...

Roadie

Hi there all.   So, as the subject says, how do you organise your playlists?   I find spotify's ability to manage playlist incredibly subpar, and I don't believe they're about to do...

mindecosta

Regular

15870 Views

13 replies

9 likes

Linux
Mac
Windows
  • 15870 Views
  • 13 replies
  • 9 likes

Some songs don't play (Argentina)

Hello! Im using the desktop app, there are many songs that don't play. Anyone having the same problem? license issues? Greetings! Alfredo

Casual Listener

Hello!   Im using the desktop app, there are many songs that don't play.   Anyone having the same problem?   license issues?   Greetings!   Alfredo

AlfredoConde

Casual Listener

918 Views

2 replies

0 likes

Windows
  • 918 Views
  • 2 replies
  • 0 likes

Solved!! Issue while playing song

Hi. Why when I´m playing a song, sometimes the player doesn´t show it right in the main window?

Regular

Hi. Why when I´m playing a song, sometimes the player doesn´t show it right in the main window?    

Peter__

Community Legend

1299 Views

1 replies

0 likes

Windows
  • 1299 Views
  • 1 replies
  • 0 likes

Window management on Windows is not idiomatic

Windows users have access to a number of idiomatic shortcuts for windows management: WindowsKey+UpArrow for Maximize, WKey+LeftArrow or +RightArrow for dock to screen edge, drag menubar to top of screen for maximize. Advanced windows users make a lot...

Newbie

Windows users have access to a number of idiomatic shortcuts for windows management: WindowsKey+UpArrow for Maximize, WKey+LeftArrow or +RightArrow for dock to screen edge, drag menubar to top of scr...

Peter__

Community Legend

959 Views

1 replies

0 likes

Windows
  • 959 Views
  • 1 replies
  • 0 likes

Spotify can't resume playing music after reconnecting Bluetooth Headphones - Windows 7

I use bluetooth headphones with my Windows 7 Dell Laptop. If I turn my headphones off while Spotify is playing music, Spotify is unable to recommence playing music when I reconnect the headphones. I have to restart Spotify before I can get it to play...

Regular

I use bluetooth headphones with my Windows 7 Dell Laptop.   If I turn my headphones off while Spotify is playing music, Spotify is unable to recommence playing music when I reconnect the hea...

Smaktat

Casual Listener

3260 Views

9 replies

11 likes

Windows
  • 3260 Views
  • 9 replies
  • 11 likes

Eddyspotifylover

I have waited all day for someone from Spotify to email me on what is going on with my service. I don't want to cancel my service. I love Spotify. But if I can't use it I have no choice but to cancel my subscription

Casual Listener

I have waited all day for someone from Spotify to email me on what is going on with my service. I don't want to cancel my service. I love Spotify. But if I can't use it I have no choice but to cancel...

Peter__

Community Legend

1050 Views

1 replies

0 likes

Windows
  • 1050 Views
  • 1 replies
  • 0 likes

Only first 184 tracks are shown with HTTP URL

If I open the HTTP URL then I only see the first 184 tracks of a playlist. I used the latest version of the Spotify desktop for Windows application. I copied the HTTP URL from a playlist that contains 700+ tracks. The very same problem applies for al...

Visitor

If I open the HTTP URL then I only see the first 184 tracks of a playlist.   I used the latest version of the Spotify desktop for Windows application. I copied the HTTP URL from a playlist t...

rderocle

Newbie

531 Views

2 replies

0 likes

Windows
  • 531 Views
  • 2 replies
  • 0 likes

Unreachable Albums ?

Hey guys, I noticed a whole lot of albums i was listening to dissapear (from playlists and the artist's page) which is totally not cool... But regardless I also have been encountering albums that are not possible to get to by searching the artist's p...

Regular

Hey guys,   I noticed a whole lot of albums i was listening to dissapear (from playlists and the artist's page) which is totally not cool... But regardless I also have been encountering albu...

quinnmct

Regular

1632 Views

2 replies

0 likes

Windows
  • 1632 Views
  • 2 replies
  • 0 likes

Shortcut Q not working when using it on friends' activity list

Usually I just right click a song I want to queue and press "Q" to queue it. This has always worked and still does work, except in my friends' activity list. When I right click a song in my friends' actvity list and press "Q", the song doesn't get qu...

Roadie

Usually I just right click a song I want to queue and press "Q" to queue it. This has always worked and still does work, except in my friends' activity list. When I right click a song in my friends' ...

minitauros

Roadie

1209 Views

2 replies

0 likes

Windows
  • 1209 Views
  • 2 replies
  • 0 likes

Spotify completely freezes my computer

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...

Casual Listener

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...

Echoplexic

Newbie

14937 Views

14 replies

0 likes

Windows
  • 14937 Views
  • 14 replies
  • 0 likes

Sync issue

I have a Spotify Premium account and every time that I try to sync my iPod Nano with a playlist, it only will sync local files. What am I doing wrong?

Newbie

I have a Spotify Premium account and every time that I try to sync my iPod Nano with a playlist, it only will sync local files. What am I doing wrong?

Peter__

Community Legend

1226 Views

1 replies

0 likes

Windows
  • 1226 Views
  • 1 replies
  • 0 likes

How does the numbers work on Popular songs by an artist?

Hello This one has bothered me a bit and I can't figure it out. Dumb question maybe, but how does the Top 10 list by an artist work? I mean how does the numbers work that are shown below the title of a song? One song with 323,699 clicks or whatever, ...

Visitor

Hello   This one has bothered me a bit and I can't figure it out. Dumb question maybe, but how does the Top 10 list by an artist work? I mean how does the numbers work that are shown below t...

sad_machine

Casual Listener

35772 Views

10 replies

5 likes

Windows
  • 35772 Views
  • 10 replies
  • 5 likes

10 hour limit

Does it involve everyone or only people who only used Spotify for more than 6 months? Cos I've been using it for like 2 weeks and apparently I've crossed it.

Casual Listener

Does it involve everyone or only people who only used Spotify for more than 6 months? Cos I've been using it for like 2 weeks and apparently I've crossed it.

Thedev

Community Legend

1180 Views

1 replies

0 likes

Windows
  • 1180 Views
  • 1 replies
  • 0 likes

Solved!! Spotify prevents Windows from shutting down

Every time I shut downWindows 7 x64 (on a fast computer), I get a message saying that Spotify prevents Windows from shutting down. If I manually tries to exit Spotify, it takes just a few milliseconds, so that should not be the problem. Is it possibl...

Casual Listener

Every time I shut downWindows 7 x64 (on a fast computer), I get a message saying that Spotify prevents Windows from shutting down. If I manually tries to exit Spotify, it takes just a few millis...

barnabo

Newbie

25440 Views

88 replies

13 likes

Windows
  • 25440 Views
  • 88 replies
  • 13 likes

playlist hide and que reversed

Hi! Found few mysterious things about spotify behaviour. While surfing people I'm following and try to find and pick some playlist, some lists don't show up. These can be lists I follow already, or user X updated Y-list in Activity bar. Of course the...

Roadie

Hi!   Found few mysterious things about spotify behaviour. While surfing people I'm following and try to find and pick some playlist, some lists don't show up. These can be lists I follow al...

761 Views

0 replies

0 likes

Windows
  • 761 Views
  • 0 replies
  • 0 likes