Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150062 Views
0 replies
26 likes
This is for the windows version of the desktop app: I get some notifications but not all. I just happened to find a new album that came out on from an artist that I follow but I didn't recieve a notification. This isn't the first time it has happened...
This is for the windows version of the desktop app: I get some notifications but not all. I just happened to find a new album that came out on from an artist that I follow but I d...
307 Views
0 replies
0 likes
So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added dates, and every song you added AFTER that had a date a...
So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added date...
Community Legend
444 Views
1 replies
0 likes
Retracted. I figured it out on my own.
Retracted. I figured it out on my own.
319 Views
0 replies
0 likes
So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not show the log in screen. on top of this if i get it...
So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not...
Gig Goer
455 Views
1 replies
0 likes
Hi, Hoping someone can explain the reason for the following: I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and paste into Excel). My take is that either the desktop client is incorrectly...
Hi, Hoping someone can explain the reason for the following: I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and pa...
Gig Goer
424 Views
1 replies
0 likes
Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"
Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"
Community Legend
361 Views
1 replies
0 likes
Hello, Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen again, but I really want to know who it was.
Hello, Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen a...
Community Legend
287 Views
1 replies
0 likes
Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after I upgraded to version 0.9.8.296.g91f68827. Another ...
Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after ...
Community Legend
324 Views
1 replies
0 likes
Hi! I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP , and I want to listen to it, but via my desktop. Since I'm at work, I can't download Spotify or use it web , and I have a headset due to online meetings and stuff, ...
Hi! I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP 😎 , and I want to listen to it, but via my desktop. Since I'm at work, I can't download Spoti...
Community Legend
421 Views
1 replies
0 likes
I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.. NOW it wont load, I cannot play any songs.. the di...
I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.....
Community Legend
1000 Views
1 replies
0 likes
I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed to be there. Up to now, this wasn't a big problem, ...
I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed ...
Community Legend
1386 Views
6 replies
0 likes
The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects. I foresee the content team getting flooded to change a LOT of Artist listings because of...
The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects. I foresee the content team gett...
452 Views
0 replies
0 likes
Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played from. I assume this is a bug, as there is no reason ...
Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played f...
338 Views
0 replies
0 likes
Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has crashed. has anybody else had this problem. if not, should i...
Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has...
Casual Listener
4261 Views
2 replies
0 likes
Hi there everyone, I was wondering if the community could please help me. I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'added date' as I and my circle of friends search and order tracks using this ...
Hi there everyone, I was wondering if the community could please help me. I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'adde...
Roadie
820 Views
2 replies
3 likes
This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug. I'm a game developer and we use Flash Pro CS6 to create menus and such. In Flash Pro, their are controls to navigate through the layers of ...
This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug. I'm a game developer and we use Flash Pro CS6 to create menus and such. ...
346 Views
0 replies
0 likes
Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and be adding them all over again. If some of the admin...
Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and ...
Community Legend
573 Views
4 replies
0 likes
Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a paypal account! Please help me
Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a pa...
Community Legend
537 Views
3 replies
0 likes
Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title, it doesn't show what artists are in playlist ("in...
Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title...
Roadie
5092 Views
3 replies
0 likes
I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit them, they will all start up again. It's not like ...
I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit...
Newbie
45546 Views
20 replies
2 likes
