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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2520 Views

0 replies

4 likes

  • 2520 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

156626 Views

83 replies

27 likes

  • 156626 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

153485 Views

295 replies

22 likes

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  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11538 Views

1 replies

6 likes

  • 11538 Views
  • 1 replies
  • 6 likes

Unreachable Albums ?

Hey guys, I noticed a whole lot of albums i was listening to dissapear (from playlists and the artist's page) which is totally not cool... But regardless I also have been encountering albums that are not possible to get to by searching the artist's p...

Regular

Hey guys,   I noticed a whole lot of albums i was listening to dissapear (from playlists and the artist's page) which is totally not cool... But regardless I also have been encountering albu...

quinnmct

Regular

1653 Views

2 replies

0 likes

Windows
  • 1653 Views
  • 2 replies
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Shortcut Q not working when using it on friends' activity list

Usually I just right click a song I want to queue and press "Q" to queue it. This has always worked and still does work, except in my friends' activity list. When I right click a song in my friends' actvity list and press "Q", the song doesn't get qu...

Roadie

Usually I just right click a song I want to queue and press "Q" to queue it. This has always worked and still does work, except in my friends' activity list. When I right click a song in my friends' ...

minitauros

Roadie

1228 Views

2 replies

0 likes

Windows
  • 1228 Views
  • 2 replies
  • 0 likes

Spotify completely freezes my computer

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...

Casual Listener

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...

Echoplexic

Newbie

15116 Views

14 replies

0 likes

Windows
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  • 14 replies
  • 0 likes

Sync issue

I have a Spotify Premium account and every time that I try to sync my iPod Nano with a playlist, it only will sync local files. What am I doing wrong?

Newbie

I have a Spotify Premium account and every time that I try to sync my iPod Nano with a playlist, it only will sync local files. What am I doing wrong?

Peter__

Community Legend

1254 Views

1 replies

0 likes

Windows
  • 1254 Views
  • 1 replies
  • 0 likes

How does the numbers work on Popular songs by an artist?

Hello This one has bothered me a bit and I can't figure it out. Dumb question maybe, but how does the Top 10 list by an artist work? I mean how does the numbers work that are shown below the title of a song? One song with 323,699 clicks or whatever, ...

Visitor

Hello   This one has bothered me a bit and I can't figure it out. Dumb question maybe, but how does the Top 10 list by an artist work? I mean how does the numbers work that are shown below t...

sad_machine

Casual Listener

36221 Views

10 replies

5 likes

Windows
  • 36221 Views
  • 10 replies
  • 5 likes

10 hour limit

Does it involve everyone or only people who only used Spotify for more than 6 months? Cos I've been using it for like 2 weeks and apparently I've crossed it.

Casual Listener

Does it involve everyone or only people who only used Spotify for more than 6 months? Cos I've been using it for like 2 weeks and apparently I've crossed it.

Thedev

Community Legend

1198 Views

1 replies

0 likes

Windows
  • 1198 Views
  • 1 replies
  • 0 likes

Solved!! Spotify prevents Windows from shutting down

Every time I shut downWindows 7 x64 (on a fast computer), I get a message saying that Spotify prevents Windows from shutting down. If I manually tries to exit Spotify, it takes just a few milliseconds, so that should not be the problem. Is it possibl...

Casual Listener

Every time I shut downWindows 7 x64 (on a fast computer), I get a message saying that Spotify prevents Windows from shutting down. If I manually tries to exit Spotify, it takes just a few millis...

barnabo

Newbie

26651 Views

88 replies

13 likes

Windows
  • 26651 Views
  • 88 replies
  • 13 likes

playlist hide and que reversed

Hi! Found few mysterious things about spotify behaviour. While surfing people I'm following and try to find and pick some playlist, some lists don't show up. These can be lists I follow already, or user X updated Y-list in Activity bar. Of course the...

Roadie

Hi!   Found few mysterious things about spotify behaviour. While surfing people I'm following and try to find and pick some playlist, some lists don't show up. These can be lists I follow al...

779 Views

0 replies

0 likes

Windows
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  • 0 replies
  • 0 likes

A question about the discover page

Hi everyone! My question is: There's an individual that is constantly being posted on my discover page. I have not selected them for following and was wondering how I can remove this.

Casual Listener

Hi everyone! My question is: There's an individual  that is constantly being posted on my discover page. I have not selected them for following and was wondering how I can remove this. 

Alexzandar

Casual Listener

1332 Views

2 replies

0 likes

Windows
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  • 2 replies
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Stops at adverts

Hi - im listening direct from the website and everytime an advert comes on it just stops. Advert doesnt play and cant get anything to start playing without refreshing the page. The advert displays a picture of Squarespace, the title and artist as squ...

Visitor

Hi - im listening direct from the website and everytime an advert comes on it just stops. Advert doesnt play and cant get anything to start playing without refreshing the page.   The advert ...

Peter__

Community Legend

1227 Views

2 replies

0 likes

Windows
  • 1227 Views
  • 2 replies
  • 0 likes

Track skipping

I was pushed a new version this morning ( I was already at 0.9.4) . This version seems to cause track to skip and stutter. Best example was it you shake a portable CD player a little too much, if anyone remembers that far back. They only last for les...

Roadie

I was pushed a new version this morning ( I was already at 0.9.4) .  This version seems to cause track to skip and stutter. Best example was it you shake a portable CD player a little too much, ...

richardap

Roadie

1172 Views

2 replies

0 likes

Windows
  • 1172 Views
  • 2 replies
  • 0 likes

Solved!! Facebook feed not updating despite being linked to Facebook!

Hello Spotify Community! I have this issue where my Facebook feed is not appearing in the Activity section of the Spotify Desktop App. On the top right of my Spotify Desktop App, it came up as my Spotify account name instead of my Facebook account na...

Music Fan

Hello Spotify Community!   I have this issue where my Facebook feed is not appearing in the Activity section of the Spotify Desktop App.   On the top right of my Spotify Desktop App...

Oruyzain

Music Fan

5569 Views

15 replies

0 likes

Windows
  • 5569 Views
  • 15 replies
  • 0 likes

Solved!! Installer download not working

I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers

Gig Goer

I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers

cathykellogg4

Newbie

22718 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

retrieve playlist

I accidentally deleted my playlist "Lea likes animals" i would love to get it back. Please help! Thank you! Lea

Newbie

I accidentally deleted my playlist "Lea likes animals" i would love to get it back. Please help! Thank you! Lea

Rollo_

Roadie

1119 Views

2 replies

0 likes

Windows
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  • 2 replies
  • 0 likes

Solved!! Playlist wont' go away

I wanted to hear one song on the One Hit Wonders list, now not only do I have ALL the songs, I have clicked 'next song' all the way through twice and they keep coming back. How do I stop this?

Music Fan

I wanted to hear one song on the One Hit Wonders list, now not only do I have ALL the songs, I have clicked 'next song' all the way through twice and they keep coming back. How do I stop this?

Rattler28

Regular

2519 Views

12 replies

0 likes

Windows
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  • 12 replies
  • 0 likes

Starred tracks, what's the point?

Hello, new user here, running the latest version (0.9.4.169 - windows).Can someone explain what's the point of starring tracks in spotify if you can't see your starred tracks in your playlists or in album views? Am I missing something, an option mayb...

Casual Listener

Hello, new user here, running the latest version (0.9.4.169 - windows). Can someone explain what's the point of starring tracks in spotify if you can't see your starred tracks in your playlists or...

geoffspakes

Regular

20446 Views

10 replies

1 likes

Windows
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  • 10 replies
  • 1 likes

Solved!! Spotify premium on iPhone wants me sign in every time!

Hi <br>Getting really frustrated and bored at having to log in every single time I open the iphone app.<br>It always used to keep me logged in, but every time I re-open app it wants me to log in?<br>Any help much appreciated<br>

Casual Listener

Hi &lt;br&gt;Getting really frustrated and bored at having to log in every single time I open the iphone app.&lt;br&gt;It always used to keep me logged in, but every time I re-open ap...

renehendler

Newbie

1581 Views

6 replies

0 likes

Windows
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  • 6 replies
  • 0 likes

Solved!! 7 Spotify Web Helpers Running Simultaneously

I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit them, they will all start up again. It's not like ...

Visitor

I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit...

Btjordan87

Newbie

46284 Views

20 replies

2 likes

Mac
Windows
  • 46284 Views
  • 20 replies
  • 2 likes

Solved!! A handy & useful way to backup your playlists

We've read all the posts about lost playlists, and its very frustrating when it happens. Here's a simple way to back them up. Using a Microsoft Excel spreadsheet, just drag each playlist into a cell. You not only see the original playlist name [sorta...

Roadie

We've read all the posts about lost playlists, and its very frustrating when it happens.  Here's a simple way to back them up.   Using a Microsoft  Excel spreadsheet, just drag eac...

timothyjhorton

Casual Listener

28771 Views

13 replies

4 likes

Windows
  • 28771 Views
  • 13 replies
  • 4 likes

Solved!! Music won't play smoothly at some hours.

Hi, so that's my problem. Music is not loading properly, seems like a connection problem, songs pause every few seconds making it impossible to listen to music. It doesn't happen all the time, in the mornings it usually works fine, but in the afterno...

Regular

Hi, so that's my problem. Music is not loading properly, seems like a connection problem, songs pause every few seconds making it impossible to listen to music. It doesn't happen all the time, in the...

Joe

Community Legend

7464 Views

9 replies

2 likes

Windows
  • 7464 Views
  • 9 replies
  • 2 likes