My Music is gone :(

[Domme6789]

Plan

Free

Country

Germany

Device

PC

Operating System

Windows 10

My Question or Issue

For some time now I have had the problem that my music is not updated anymore, so I logged out once and logged in again and all my music was gone. I've already reinstalled Spotify several times and it does not help, but when I open Spotify on my phone there are still all the songs but on my PC all stored songs are gone and every playlist is empty

[Mantisentil · Accepted solution]

Hello there @Domme6789!

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. I hope this will get fixed on Spotify's end soon.

Have a nice day :)

[Domme6789]

Yea its fixed!! Thank you very much!

[Mantisentil]

@Domme6789

You are welcome :) Take care!

[wesleyb1989]

it works even for me thanks!