Spotify Desktop Completely Unusable

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Spotify Desktop Completely Unusable

walrus321
Newbie

This issue began a couple weeks ago and is getting worse. It is completely unpredictable. I will be listening to music and suddenly it will go silent because the next song won't play. Sometimes it happens with every other song in an album, sometimes with the entire album. I click play but the time doesn't move, no music plays, and the album artwork is replaced with a circle.

I've uninstalled and reinstalled the desktop app at least 3-4 times in the past week. I've restarted my computer multiple times. Sometimes that fixes it right away sometime it makes it worse and now not a single song will play. I can't predict when it will or won't work.

I uninstalled/reinstalled today and restarted and now not only are no songs playing, when I click on random promoted artists or playlists on the homepage just to see if anything works, it says all the playlists are empty which is obviously not true since these are their promoted playlists. I've lost over an hour at work on this. Every day it's a guessing game if Spotify will work, and if it doesn't, for how long until it just decides to stop working. I don't know what to do anymore.

 

(Edit: I have been using the Spotify app for 1 year + with no problems until the last few weeks. Nothing about the computer has changed.)

 

 

Plan

Free

Country

USA

 

 

Operating System

Windows 10

 

 

2 Replies

Re: Spotify Desktop Completely Unusable

DustyRebel
Newbie

Can confirm I am having this same problem and this is what it looks like in every playlist (on the desktop application):

Untitled.png

Upon clicking play on anything within spotify it then shows messed up characters in the place of the name of the song section of the "Now Playing" part of the application.

When I go to the Spotify Web Player, it then proceeds to show the songs, but not allow me to play said songs, so I have been unable to use Spotify on my desktop computer for close to a week now.

EDIT: This solution seemed to fix my problem:
https://community.spotify.com/t5/Ongoing-Issues/Playlists-appear-empty-on-desktop-app/idi-p/4680137

Re: Spotify Desktop Completely Unusable

Rock Star 14
Rock Star 14

Hey @walrus321 @DustyRebel!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
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