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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135283 Views
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  • 24 likes
  • Mac
    Windows
  • 135283 Views
  • 0 replies
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51885 Views
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  • 32 likes
  • Windows
  • 51885 Views
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Picutes not not showing

PlanPremiumCountry UKDeviceWindowsOperating SystemWindows 8 My Question or Issue When i search artists and go on there page the images do not load?

  • Newbie
  •   Plan Premium Country  UK Device Windows Operating System Windows 8   My Question or Issue  When i search artists and go on there page the images do not load?
  • Loxer
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
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Solved!! Can't drag tracks in newest Spotify app update (v1.83.318.0)

My Question or Issue The Windows Spotify app was just updated via Windows Store to v1.83.318.0. App restarted after update, and when it started up again, I could no longer drag and drop tracks into playlists, or drag and drop playlist tracks to re-or...

  • Casual Listener
  • My Question or Issue   The Windows Spotify app was just updated via Windows Store to v1.83.318.0. App restarted after update, and when it started up again, I could no longer drag and drop trac...
  • PomPomTom
  • Casual Listener
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
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COMDLG32.dll: PqthFindExtensionW not found

PlanFree/PremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or Issue Upon starting Spotify I get the following message:---------------------------Spotify.exe - Entry Point Not Found---------------------------The procedure entry point ...

  • Newbie
  • Plan Free/Premium Country   Device Desktop Operating System Windows 10   My Question or Issue  Upon starting Spotify I get the following message: -------------------------...
  • Loxer
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
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Playlists suddenly saves as Album - Artist

PlanPremiumCountry Norway Operating SystemWindows 10 My Question or Issue Hi! Spotify suddenly saves playlists as Album - Artist, and it's really annoying to have to manually change to Artist - Album. Can't find any way in settings to change it eithe...

  • Newbie
  • Plan Premium Country  Norway   Operating System Windows 10   My Question or Issue   Hi!   Spotify suddenly saves playlists as Album - Artist, and it's really anno...
  • jsannn
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
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Superuser Contribution Spotify too slow on mobile

I'm using Google Translate, if someone does not understand, sorry.I use the Android operating systemWell, recently an update occurred in the application (version: 8.4.56.803), after this update the application simply started to have a gigantic slowne...

  • Newbie
  • I'm using Google Translate, if someone does not understand, sorry. I use the Android operating system Well, recently an update occurred in the application (version: 8.4.56.803), after this update t...
  • Alfredo
  • Roadie
  • 697 Views
  • 5 replies
  • 1 likes
  • 697 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music fades when no sounds are present

Hi, I am currently running W10 on PC, and I have a problem where spotify fades out when there are no other sounds present on the PC, which is quiet the opposite from what everyone else is having problem with. I have checked all settings which include...

  • Casual Listener
  •   Hi,   I am currently running W10 on PC, and I have a problem where spotify fades out when there are no other sounds present on the PC, which is quiet the opposite from what everyone el...
  • Alfredo
  • Roadie
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Solved!! [Desktop] How do I get back the little album covers on the playback bar?

I accidentally pressed the 'X' on the little album cover on the playback bar. Now it's gone for all songs and I have no idea how to get it back. How do I fix this?

  • Casual Listener
  • I accidentally pressed the 'X' on the little album cover on the playback bar. Now it's gone for all songs and I have no idea how to get it back. How do I fix this?
  • friednoodles
  • Casual Listener
  • 19394 Views
  • 4 replies
  • 3 likes
  • 19394 Views
  • 4 replies
  • 3 likes

Solved!! Why is the social media bar on the right displayed upon fresh install when I'm not connected to FB?

PlanPremiumCountryGermanyDevicePCOperating SystemWin 10 My Question or IssueIt irritates me that there is people being displayed from a Facebook acc that I had once linked to Spotify. It doesn't exist anymore. Wondering why it comes up even on a fres...

  • Regular
  • Plan Premium Country Germany Device PC Operating System Win 10   My Question or Issue It irritates me that there is people being displayed from a Facebook acc that I had once linked to...
  • Loxer
  • Spotify Star
  • 1116 Views
  • 7 replies
  • 0 likes
  • 1116 Views
  • 7 replies
  • 0 likes

Solved!! Not showing cover art since latest update

On Windows 10 Ever since the latest update, Spotify hasn't been showing the cover art for any of my songs. I can't find a solution online, the only thing I found was something about proxies but I'm pretty sure this is doesn't apply to me (it is set t...

  • Regular
  • On Windows 10   Ever since the latest update, Spotify hasn't been showing the cover art for any of my songs. I can't find a solution online, the only thing I found was something about proxie...
  • ColinAlexander
  • Regular
  • 25278 Views
  • 2 replies
  • 1 likes
  • 25278 Views
  • 2 replies
  • 1 likes

Solved!! "This track is not available." for every single song on spotify.

I logged on to spotify for Windows today, and for every single track I try to play, it skips to the next available song and puts a message at the top that says "This track is not available. If you have it on your computer you can import it." Things I...

  • Regular
  • I logged on to spotify for Windows today, and for every single track I try to play, it skips to the next available song and puts a message at the top that says "This track is not available. If you ha...
  • brol-x_rxlj5
  • Regular
  • 284904 Views
  • 75 replies
  • 14 likes
  • Windows
  • 284904 Views
  • 75 replies
  • 14 likes

Why is there a limit on how many songs I can save to my library?

Whenever I reach the limit, there is a banner that says "Your library is full." I want to know why there is this limit and if there will ever be a time it will be expanded.

  • Newbie
  •   Whenever I reach the limit, there is a banner that says "Your library is full." I want to know why there is this limit and if there will ever be a time it will be expanded.
  • Sebasty
  • Spotify Star
  • 2114 Views
  • 1 replies
  • 0 likes
  • 2114 Views
  • 1 replies
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Missing icons in Spotify on Windows 10

Hi guys,it seems that all the icons from the GUI have disappeared. Almost looks like the font or something is missing. Anyone experienced the same behaviour recently? The problem persists after reboot/logging out/etc. Spotify version: 1.0.83.318.g6c0...

  • Casual Listener
  •   Hi guys, it seems that all the icons from the GUI have disappeared. Almost looks like the font or something is missing. Anyone experienced the same behaviour recently? The problem persists a...
  • Sebasty
  • Spotify Star
  • 5382 Views
  • 3 replies
  • 0 likes
  • 5382 Views
  • 3 replies
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Solved!! I just upgraded to Premium. Radio feature seems broken now along with seeing my buds on here.

PlanPremiumCountry USADeviceAlienwear m17 xr3Operating SystemWindows 7 My Question or Issue I upgraded a weekago. been trying to listen to some my bands radios and they refuse to play. I've rebooted, logged out and few other things. Nothing gotten th...

  • Casual Listener
  • Plan Premium Country  USA Device Alienwear m17 xr3 Operating System Windows 7   My Question or Issue   I upgraded a weekago. been trying to listen to some my bands radios and...
  • XristiEno
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inconsistent Artist-Album format

PlanPremiumCountryUS DeviceiPhone 8 PlusOperating System(Windows 10)My Question or IssueWhen I add albums to my playlist, I'm noticing an inconsistency in the formatting of the listings. Some are Artist-Album while others are Album-Artist. Obviously,...

  • Casual Listener
  • Plan Premium Country US  Device iPhone 8 Plus Operating System (Windows 10) My Question or Issue When I add albums to my playlist, I'm noticing an inconsistency in the formatting of the...
  • SergioDavid
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
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Superuser Contribution Volume and Song Seek Sliders Not Working

So for some reason the volume and song seek slider, progress bar, I never know what to call them, they don't work. Everything else in the Spotify interface works but the volume and song seek slider. I've tried everything from restarting the app, rest...

  • Casual Listener
  • So for some reason the volume and song seek slider, progress bar, I never know what to call them, they don't work. Everything else in the Spotify interface works but the volume and song seek slider. ...
  • SergioDavid
  • Roadie
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

Solved!! Friend activity and song radio stop working after device restart

PlanFreeCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueRecently the friend activity and Go to...Radio have stopped working (find attached screenshot). I was using the installable version of Spotify and thought that might ...

  • Casual Listener
  • Plan Free Country United Kingdom Device PC Operating System Windows 10   My Question or Issue Recently the friend activity and Go to...Radio have stopped working (find attached sc...
  • Sebasty
  • Spotify Star
  • 2173 Views
  • 3 replies
  • 0 likes
  • 2173 Views
  • 3 replies
  • 0 likes

Solved!! Mixtapes gone and Radio page not loading.

PlanFreeCountryGermanyDeviceLenovo Flex 2-15Operating SystemWindows 10 My Question or Issue For some reason Spotify started acting weird. The Mixtapes button on the left side dissapeared, the Radio page won't load anymore and the Friend Feed won't lo...

  • Casual Listener
  • Plan Free Country Germany Device Lenovo Flex 2-15 Operating System Windows 10   My Question or Issue  For some reason Spotify started acting weird. The Mixtapes button on the left...
  • Sebasty
  • Spotify Star
  • 705 Views
  • 3 replies
  • 0 likes
  • 705 Views
  • 3 replies
  • 0 likes

Solved!! Concert - No data fetched

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello. I've recently noticed "Concerts" options. Unfortunately, no data is displayed neither from "Browse" section nor specific Artist. I tried resets/reinstalling, yet witho...

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Hello. I've recently noticed "Concerts" options. Unfortunately, no data is displayed neither from ...
  • moodyswing
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Find Spotify Download (non windows store version)

Alright, so... It seems that this is something that's been going on for a while now. But I just noticed this. I've been trying to find the spotify.exe location. It use to be \AppData\Roaming\Spotify\Spotify.exe. But now its hidden since it is now a w...

  • Regular
  • Alright, so... It seems that this is something that's been going on for a while now. But I just noticed this. I've been trying to find the spotify.exe location. It use to be \AppData\Roaming\Spo...
  • DutchTheODST
  • Regular
  • 5630 Views
  • 11 replies
  • 1 likes
  • 5630 Views
  • 11 replies
  • 1 likes