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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146170 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131169 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11004 Views

1 replies

6 likes

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Problem with Installation

PlanPremiumCountryCzech Rep Operating SystemWindows 7 My Question or IssueHey guys, I have problem with installing Spotify. Before when I started app, it said that "SpotifyInstaller has crashed" but I got annoyed so I decided to uninstall and reinsta...

Newbie

Plan Premium Country Czech Rep    Operating System Windows 7   My Question or Issue Hey guys, I have problem with installing Spotify. Before when I started app, it said that "...

Andresst613

Newbie

579 Views

1 replies

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Song not in playlist keeps playing

Plan: PremiumCountry: Australia Operating System: Windows 10 My Question or Issue Recently I Like It by Cardi B keeps playing at least once a day despite it not being one of my saved songs, in my playlists, or in queue - usually its the song after I ...

Newbie

Plan: Premium Country: Australia   Operating System: Windows 10   My Question or Issue  Recently I Like It by Cardi B keeps playing at least once a day despite it ...

513 Views

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Hi Res Audio on local files

PlanPremiumCountry NetherlandsDeviceWindows desktopOperating SystemWindows 10 My Question or Issue Is it possible to add my local Hi Res 24 bit lossless files to the desktop spotify player without it losing its Hi Res quality, or does it get downsamp...

Newbie

Plan Premium Country  Netherlands Device Windows desktop Operating System Windows 10   My Question or Issue  Is it possible to add my local Hi Res 24 bit lossless files to th...

410 Views

0 replies

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Spotify opening on start up despire turning option off

Ive just downloaded Spotify for my new laptop, Acer Aspire 3 running windows 10. Im a premium member if it matters at all.Ive gone into Advanced options and selected NO for Open Spotify automatically after you log into the computer.There us also no o...

Newbie

Ive just downloaded Spotify for my new laptop, Acer Aspire 3 running windows 10. Im a premium member if it matters at all. Ive gone into Advanced options and selected NO for Open Spotify automa...

249 Views

0 replies

1 likes

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I get an error message everytime I open Spotify

PlanPremiumCountry TurkeyDeviceLenovo laptopOperating SystemWindows 10 My Question or Issue Everytime I open Spotify I get ''updater wasn't able to start'' message. Also doesn't able tho find the latest song I listened. It always go back few days erl...

Newbie

Plan Premium Country  Turkey Device Lenovo laptop Operating System Windows 10   My Question or Issue  Everytime I open Spotify I get ''updater wasn't able to start'' message....

mikcio2

Newbie

427 Views

1 replies

0 likes

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"It's seems like the Spotify Updater wasn't able to start properly. Do you want to wait a bit more?"

I have this message since several weeks. I can't update Spotify to the new version. I am a Premium Customer but I think I will change to Deezer if this issue isn't resolved very soon.

Casual Listener

  I have this message since several weeks. I can't update Spotify to the new version. I am a Premium Customer but I think I will change to Deezer if this issue isn't resolved very soon. 

1526 Views

0 replies

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I just wanted to leave a review

I recently got some help from some wonderful people at the Spotify community. I just wanted to leave some reviews for them. Their names were Loth, Annafe, and Dorothy. These people were very kind to me and helped me with everything that I asked for. ...

Casual Listener

I recently got some help from some wonderful people at the Spotify community. I just wanted to leave some reviews for them.   Their names were Loth, Annafe, and Dorothy. These people were very...

2388 Views

0 replies

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Spotify installer isn't working

PlanPremiumCountry TurkeyOperating SystemWindows 10 The last Spotify version(1.0.96.181)'s setup is not working on my computer.I had a problem about the updater then uninstalled it and deleted its folders.Now i'm trying to install the last version bu...

Casual Listener

Plan Premium Country  Turkey Operating System Windows 10   The last Spotify version(1.0.96.181)'s setup is not working on my computer.I had a problem about the updater then uninstall...

Matthessimo

Casual Listener

2867 Views

6 replies

3 likes

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Songs page won't load?

PlanPremiumOperating SystemWindows 10 Seemingly out of nowhere, the songs page on Spotify desktop won't load. I can still access my songs list on mobile, but desktop just gives me this now. Restarting my computer hasn't helped. Is there a way to fix ...

Newbie

Plan Premium Operating System Windows 10   Seemingly out of nowhere, the songs page on Spotify desktop won't load. I can still access my songs list on mobile, but desktop just gives me this...

358 Views

0 replies

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Local Files Tab Gone

On my PC the local files tab is completely gone and I cannot get it back, I've tried the basics like restarting my PC and reinstalling Spotify but nothing has worked. Any help?

Newbie

On my PC the local files tab is completely gone and I cannot get it back, I've tried the basics like restarting my PC and reinstalling Spotify but nothing has worked. Any help?    

davidjferdman

Newbie

5491 Views

1 replies

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Superuser Contribution Problems with Cyrillic

PlanFree Operating SystemWindows 10 My Question or IssueIn Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called Облака. If I type in Filter exactly Облака, I can find it, but when I type ...

Newbie

Plan Free   Operating System Windows 10   My Question or Issue In Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called ...

gedonis

Music Fan

1384 Views

7 replies

1 likes

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Missing overlay option?

My Question or IssueSo i have been reading up how spotify has this overlay option (or atleast had?).Most simple question first: has it been removed?In case the answer to the first question is a "No" then i will move on to the actual problem.I was loo...

Newbie

 My Question or Issue So i have been reading up how spotify has this overlay option (or atleast had?). Most simple question first: has it been removed? In case the answer to the first questio...

508 Views

0 replies

2 likes

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Problems with Spotify Connect

PlanPremiumCountry GermanyDevicePC, Sony Xperia XZOperating SystemWindows 10, Android My Question or IssueI have several Sony SRS-ZR5 Speaker and a Sony HT-CT790 Soundbar coupled with two SRS-ZR5 as Surround System. The problem is that on Desktop (ne...

Newbie

Plan Premium Country  Germany Device PC, Sony Xperia XZ Operating System Windows 10, Android   My Question or Issue I have several Sony SRS-ZR5 Speaker and a Sony HT-CT790 Soundba...

555 Views

0 replies

0 likes

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Order by Songs Title - Difference between PC and Android.

PlanPremiumCountry IsraelDevicePC + Samsung Galaxy S7Operating SystemWindows 10, Android Oreo. My Question or IssueSimply put, there's a difference with the song ordering algorithm between PC Spotify and Android Spotify. ON PC - When I order my songs...

Newbie

  Plan Premium Country  Israel Device PC + Samsung Galaxy S7 Operating System Windows 10, Android Oreo.   My Question or Issue Simply put, there's a difference wit...

372 Views

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Windows 10 64 bit

I have a Premium Subscription. For the LOVE OF GOD will you please fix your #(@# app / software for Windows 10 64 bit. I am tired of freezing, multiple instances, web app not working, freezing my computer **bleep** that's going on. I pay you $$ every...

Visitor

  I have a Premium Subscription. For the LOVE OF GOD will you please fix your #(@# app / software for Windows 10 64 bit. I am tired of freezing, multiple instances, web app not working, freezin...

1549 Views

0 replies

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Superuser Contribution i want to find my full play record list?

PlanPremiumCountry hkDevicePCOperating SystemWindows 10 My Question or Issuei want to find my full play record list?i want to find a song is between and

Newbie

Plan Premium Country  hk Device PC Operating System Windows 10   My Question or Issue i want to find my full play record list? i want to find a song is between <close to ...

Peter

Spotify Legend

351 Views

3 replies

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Superuser Contribution Why does Spotify's Search suck so much?

PlanPREMIUMCountry USADevicenoneOperating SystemWindows 7 My Question or Issue When I try to search for artists, if I miss one letter or say AND instead of & or vice versa, Spotify doesn't even SHOW me the similar artists it MIGHT be... Why the heck ...

Regular

Plan PREMIUM Country  USA Device none Operating System Windows 7   My Question or Issue  When I try to search for artists, if I miss one letter or say AND instead of & ...

vandeveldep

Newbie

3071 Views

4 replies

8 likes

Search
search artists
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Superuser Contribution Spotify adds a playlist on it's own and plays it automatically, if removed it happens repeatedly.

PlanPremiumCountry SwedenDeviceS9+ and Desktop.Operating SystemWin7 and whatever S9+ uses. My Question or Issue About a week ago Spotify began adding playlists automatically and auto-playing them randomly, and switching songs before they finish. Note...

Regular

  Plan Premium Country  Sweden Device S9+ and Desktop. Operating System Win7 and whatever S9+ uses.   My Question or Issue  About a week ago Spotify began adding playli...

Guido

Spotify Legend

5759 Views

11 replies

0 likes

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help me my spotify keep pausing

My Spotify on all devices keep pausing every 30 seconds can someone help me fix this problem

Newbie

My Spotify on all devices keep pausing every 30 seconds can someone help me fix this problem 

OneByBoo

Roadie

367 Views

1 replies

0 likes

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Superuser Contribution Plays partial song, then skips to another

As of a few hours ago, my Spotify app for PC started playing about a minute of a song, then skipping, either to another random song in my playlist, or some song I have never heard. And when I pause it, it will restart after a minute or so. This start...

Casual Listener

As of a few hours ago, my Spotify app for PC started playing about a minute of a song, then skipping, either to another random song in my playlist, or some song I have never heard.  And when I p...

Peter

Spotify Legend

1472 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes