My PC Freze after 10 minutes of using spotify

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My PC Freze after 10 minutes of using spotify

marcostudios
Regular

Hello everyone, I have this problem with spotify:

i open spotify and listen normaly to music but after ~ 5/10 minutes my pc freeze and i have to reboot...

 

i readed this http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/My-Pc-Freeze-when-i-m-using-spotify/m-p/1... but i don't use wifi...

 

Thanks in advice for who help me :D

 

My PC Specs:

 

Razer Game Booster Diagnostics Report v1.0
Version: 3.7.0.11
Date: 2013/07/01 17:26:47

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System : Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130503-0418)
0102 - Language : Italian (Regional Setting: Italian)
0103 - BIOS : Version 1.00
0104 - Processor : Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
0105 - Memory : 2048MB RAM
0107 - Page File : 1224MB used, 2718MB available
0108 - Windows Dir : C:\WINDOWS
0109 - DirectX Version : DirectX 9.0c (4.09.0000.0904)
0110 - DX Setup Parameters : Not found
0114 - DxDiag Version : 5.03.2600.5512

----------------------------------
02 - Processor
----------------------------------

0201 - Caption : Intel(R) Pentium(R) 4 CPU 3.00GHz x2 ~3042MHz
0202 - Current Clock Speed : 3042MHz

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name : SAPPHIRE RADEON 9250
0302 - Manufacturer : ATI Technologies Inc.
0303 - Chip Type : RADEON 9250 AGP (0x5960)
0304 - DAC Type : Internal DAC(400MHz)
0305 - Device Key : Enum\PCI\VEN_1002&DEV_5960&SUBSYS_7C13174B&REV_01
0306 - Display Memory : 256.0 MB
0307 - AdapterRAM : 256,00 MB
0308 - Current Mode : 1440 x 900 (32 bit) (60Hz)
0309 - Monitor Name : Monitor Plug and Play
0310 - Driver Name : ati2dvag.dll
0311 - Driver Version : 6.14.0010.6614
0312 - Driver Language : English
0313 - DDI Version : 9 (or higher)
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 5/3/2006 18:51:00
0318 - Driver Size : 258048
0319 - VDD : N/D
0320 - Mini VDD : ati2mtag.sys
0321 - Mini VDD Date : 5/3/2006 18:50:42
0322 - Mini VDD Size : 1540608
0323 - Device Identifier : {D7B71EE2-1A20-11CF-2D6D-195CA0C2CB35}
0324 - Vendor ID : 0x1002
0325 - Device ID : 0x5960
0326 - SubSys ID : 0x7C13174B
0327 - Revision ID : 0x0001
0330 - Video Accel : ModeMPEG2_C ModeMPEG2_D
0331 - Deinterlace Caps : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.
To test DirectDraw functionality, click the "Test DirectDraw" button above.
To test Direct3D functionality, click the "Test Direct3D" button above.

0338 - OpenGL : 5.1.2600.5512 (xpsp.080413-0845)

----------------------------------
04 - Memory
----------------------------------

0401 - Total Memory : 2,00 GB
0402 - Free Memory : 780,15 MB
0403 - Total Pagefile : 3,85 GB
0404 - Free Pagefile : 2,66 GB

0405 - Bank Label : RAS 0 & 1
0406 - Speed : NULL MHz
0407 - Total Width : NULL Bits
0408 - Capacity : 1,00 GB

0405 - Bank Label : RAS 2 & 3
0406 - Speed : NULL MHz
0407 - Total Width : NULL Bits
0408 - Capacity : 1,00 GB

----------------------------------
05 - Network
----------------------------------

0501 - Description : NIC Fast Ethernet PCI Realtek RTL8139 Family - Miniport dell'Utilità di pianificazione pacchetti

----------------------------------
06 - Motherboard
----------------------------------

0601 - Model : MS-6788
0602 - Manufacturer : MICRO-STAR INC.

----------------------------------
07 - Sound Device
----------------------------------

0701 - Description : Realtek AC97 Audio
0702 - Default Sound Playback : True
0703 - Default Voice Playback : True
0704 - Hardware ID : PCI\VEN_8086&DEV_24D5&SUBSYS_00801462&REV_02
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : ALCXWDM.SYS
0709 - Driver Version : 5.10.0000.6300
0710 - Driver attributes : Ultimo Definitiva
0711 - Date and Size : 9/24/2008 10:40:22
0713 - Driver Provider : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate : 5164014, 5164014
0715 - Static/Strm HW Mix Bufs : 5164014, 5164014
0716 - Static/Strm HW 3D Bufs : 5164014, 5164014
0717 - HW Memory : 5164022
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : True, True
0720 - I3DL2(tm) Listen/Src : True, True
0721 - Notes : To test DirectSound functionality, click the "Test DirectSound" button above.
No problems found.


----------------------------------
08 - Harddisk
----------------------------------

0801 - Model : Maxtor 6B160M0
0802 - Media Type : Fixed hard disk media
0803 - Size : 152,66 GB
0804 - Interface Type : Serial ATA

0801 - Model : Maxtor 6Y160P0
0802 - Media Type : Fixed hard disk media
0803 - Size : 152,66 GB
0804 - Interface Type : Parallel ATA

0807 - Caption : C:\
0808 - Capacity : 152,66 GB
0809 - Free Space : 67,73 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : D:\
0808 - Capacity : 152,48 GB
0809 - Free Space : 31,85 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

----------------------------------
09 - Process
----------------------------------

0901 - 0000 Idle 0 0
0901 - 0004 System 0 0 normal
0901 - 03c8 smss.exe 0 0 normal C:\WINDOWS\system32
0901 - 03f0 avgrsx.exe 0 0 normal D:\PROGRA~1\AVG\AVG2013
0901 - 0424 avgcsrvx.exe 0 0 normal D:\Programmi\AVG\AVG2013
0901 - 04e0 csrss.exe 61 62 normal C:\WINDOWS\system32
0901 - 0500 winlogon.exe 44 14 high C:\WINDOWS\system32
0901 - 052c services.exe 4 2 normal C:\WINDOWS\system32
0901 - 0538 lsass.exe 6 3 normal C:\WINDOWS\system32
0901 - 05e4 Ati2evxx.exe 7 5 normal C:\WINDOWS\system32
0901 - 05f4 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 065c svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 06d8 svchost.exe 11 39 normal C:\WINDOWS\System32
0901 - 0774 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 07d4 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 0120 UnsignedThemesSvc.exe 4 1 normal C:\WINDOWS
0901 - 0204 wbload.exe 16 10 normal D:\Programmi\AlienGUIse
0901 - 022c avgfws.exe 5 3 normal D:\Programmi\AVG\AVG2013
0901 - 02e0 Ati2evxx.exe 8 3 normal C:\WINDOWS\system32
0901 - 0304 avgidsagent.exe 5 2 normal D:\Programmi\AVG\AVG2013
0901 - 038c Explorer.EXE 436 162 normal C:\WINDOWS
0901 - 03a4 GoogleCrashHandler.exe 5 1 below normal C:\Programmi\Google\Update\1.3.21.145
0901 - 0468 avgwdsvc.exe 5 5 normal D:\Programmi\AVG\AVG2013
0901 - 0580 svchost.exe 5 3 normal C:\WINDOWS\system32
0901 - 0718 jqs.exe 5 2 idle C:\Programmi\Java\jre7\bin
0901 - 07a4 StarWindServiceAE.exe 4 2 normal D:\Programmi\Alcohol Soft\Alcohol 120\StarWind
0901 - 0564 svchost.exe 5 3 normal C:\WINDOWS\system32
0901 - 0310 avgnsx.exe 5 2 normal D:\Programmi\AVG\AVG2013
0901 - 03b0 avgemcx.exe 5 1 normal D:\Programmi\AVG\AVG2013
0901 - 0988 itype.exe 48 48 normal C:\Programmi\Microsoft IntelliType Pro
0901 - 0990 SOUNDMAN.EXE 18 8 normal C:\WINDOWS
0901 - 0998 avgui.exe 262 117 normal D:\Programmi\AVG\AVG2013
0901 - 09c0 rundll32.exe 19 7 normal C:\WINDOWS\system32
0901 - 09c8 jusched.exe 5 2 normal C:\Programmi\File comuni\Java\Java Update
0901 - 09e8 uTorrent.exe 255 142 normal D:\Documents and Settings\peppy\Dati applicazioni\uTorrent
0901 - 0a00 OpenDNSUpdater.exe 86 33 normal C:\Programmi\OpenDNS Updater
0901 - 0a0c SpotifyWebHelper.exe 8 6 normal C:\Documents and Settings\peppy\Dati applicazioni\Spotify\Data
0901 - 0a50 ctfmon.exe 52 11 normal C:\WINDOWS\system32
0901 - 0b54 dpupdchk.exe 5 1 normal C:\Programmi\Microsoft IntelliType Pro
0901 - 0d30 avgcsrvx.exe 0 0 normal D:\Programmi\AVG\AVG2013
0901 - 0714 alg.exe 5 2 normal C:\WINDOWS\System32
0901 - 0efc WPFFontCache_v0400.exe 5 1 normal C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF
0901 - 020c chrome.exe 413 114 normal C:\Programmi\Google\Chrome\Application
0901 - 0bb0 chrome.exe 6 3 normal C:\Programmi\Google\Chrome\Application
0901 - 0cf4 chrome.exe 7 3 normal C:\Programmi\Google\Chrome\Application
0901 - 05c0 chrome.exe 63 1 normal C:\Programmi\Google\Chrome\Application
0901 - 0cd8 SbieSvc.exe 4 1 normal D:\Programmi\Sandboxie
0901 - 0dac mDNSResponder.exe 5 2 normal C:\Programmi\Bonjour
0901 - 0bdc HDThemeEnabler.exe 5 2 normal C:\Programmi\The Skins Factory\Hyperdesk\Common
0901 - 0a1c c2c_service.exe 8 4 normal C:\Documents and Settings\All Users\Dati applicazioni\Skype\Toolbars\Skype C2C Service
0901 - 103c chrome.exe 25 3 normal C:\Programmi\Google\Chrome\Application
0901 - 1110 chrome.exe 452 3 below normal C:\Programmi\Google\Chrome\Application
0901 - 164c chrome.exe 835 3 normal C:\Programmi\Google\Chrome\Application
0901 - 16c8 GameBooster.exe 1262 141 normal D:\Programmi\Razer\Razer Game Booster
0901 - 13c8 gbtray.exe 90 38 normal D:\Programmi\Razer\Razer Game Booster
0901 - 0e14 wmiprvse.exe 8 6 normal C:\WINDOWS\system32\wbem
0901 - 0ed4 wmiprvse.exe 8 8 normal C:\WINDOWS\system32\wbem


----------------------------------
10 - Service
----------------------------------

1001 - Servizio Gateway di livello applicazione - [C:\WINDOWS\System32\alg.exe]
1001 - Ati HotKey Poller - [C:\WINDOWS\system32\Ati2evxx.exe]
1001 - Audio Windows - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - AVG Firewall - [D:\Programmi\AVG\AVG2013\avgfws.exe]
1001 - AVGIDSAgent - [D:\Programmi\AVG\AVG2013\avgidsagent.exe]
1001 - AVG WatchDog - [D:\Programmi\AVG\AVG2013\avgwdsvc.exe]
1001 - Servizio trasferimento intelligente in background - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Servizio Bonjour - [C:\Programmi\Bonjour\mDNSResponder.exe]
1001 - Browser di computer - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Bluetooth Support Service - [C:\WINDOWS\system32\svchost.exe -k bthsvcs]
1001 - Servizi di crittografia - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Utilità di avvio processo server DCOM - [C:\WINDOWS\system32\svchost -k DcomLaunch]
1001 - Client DHCP - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Client DNS - [C:\WINDOWS\system32\svchost.exe -k NetworkService]
1001 - Servizio di segnalazione errori - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Registro eventi - [C:\WINDOWS\system32\services.exe]
1001 - Sistema di eventi COM+ - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Hyperdesk Theme Enabler - ["C:\Programmi\The Skins Factory\Hyperdesk\Common\HDThemeEnabler.exe" -service]
1001 - Guida in linea e supporto tecnico - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - HID Input Service - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Java Quick Starter - ["C:\Programmi\Java\jre7\bin\jqs.exe" -service -config "C:\Programmi\Java\jre7\lib\deploy\jqs\jqs.conf"]
1001 - Server - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Workstation - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Helper NetBIOS di TCP/IP - [C:\WINDOWS\system32\svchost.exe -k LocalService]
1001 - Connessioni di rete - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - NLA (Network Location Awareness) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Plug and Play - [C:\WINDOWS\system32\services.exe]
1001 - Archiviazione protetta - [C:\WINDOWS\system32\lsass.exe]
1001 - Connection Manager di Accesso remoto - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - RPC (Remote Procedure Call) - [C:\WINDOWS\system32\svchost -k rpcss]
1001 - Gestione account di protezione (SAM) - [C:\WINDOWS\system32\lsass.exe]
1001 - Sandboxie Service - ["D:\Programmi\Sandboxie\SbieSvc.exe"]
1001 - Utilità di pianificazione - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Accesso secondario - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Notifica eventi di sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Windows Firewall / Condivisione connessione Internet (ICS) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Rilevamento hardware shell - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Skype C2C Service - ["C:\Documents and Settings\All Users\Dati applicazioni\Skype\Toolbars\Skype C2C Service\c2c_service.exe"]
1001 - Servizio Ripristino configurazione di sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Servizio di rilevamento SSDP - [C:\WINDOWS\system32\svchost.exe -k LocalService]
1001 - StarWind AE Service - [D:\Programmi\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe]
1001 - Acquisizione di immagini di Windows (WIA) - [C:\WINDOWS\system32\svchost.exe -k imgsvc]
1001 - Telefonia - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Servizi terminal - [C:\WINDOWS\System32\svchost -k DComLaunch]
1001 - Temi - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Manutenzione collegamenti distribuiti client - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Unsigned Themes - [C:\WINDOWS\UnsignedThemesSvc.exe]
1001 - Ora di Windows - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Strumentazione gestione Windows - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Windows Presentation Foundation Font Cache 4.0.0.0 - [C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe]
1001 - Centro sicurezza PC - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Aggiornamenti automatici - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Zero Configuration reti senza fili - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

----------------------------------
12 - Event Log
----------------------------------

1201 - Time : 30/06/2013 16:25:06
1202 - Source : Application Error
1203 - Description : Applicazione che ha provocato l'errore tuneuputilitiesapp32.exe, versione 12.0.4000.108, modulo che ha provocato l'errore tuneuputilitiesapp32.exe, versione 12.0.4000.108, indirizzo errore 0x00025df2.

1201 - Time : 01/07/2013 16:42:40
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:42:36
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:37:17
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:37:15
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:57:56
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:57:54
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:42:42
1202 - Source : Dhcp
1203 - Description : Il lease 192.168.1.65 dell'indirizzo IP della scheda di rete con indirizzo 001109E88D42 è stato
negato dal server DHCP 0.0.0.0. Il server DHCP ha inviato un messaggio DHCPNACK.

1201 - Time : 01/07/2013 1:40:17
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 1:40:15
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 30/06/2013 20:17:56
1202 - Source : System Error
1203 - Description : Codice errore 1000008e, parametro1 c0000005, parametro2 bf957097, parametro3 ad0fac00, parametro4 00000000.

----------------------------------
End of file - 20780 Bytes

 

Sorry for my bad english, i'm italian :D
Osu:marcostudios
Spotify:marcostudios
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: My PC Freze after 10 minutes of using spotify

Peter__
Community Legend

First thing to try out, does going to Edit > Preferences > Playback > Untick Enable Hardware Acceleration and restarting the client make any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

3 Replies
Solution!

Re: My PC Freze after 10 minutes of using spotify

Peter__
Community Legend

First thing to try out, does going to Edit > Preferences > Playback > Untick Enable Hardware Acceleration and restarting the client make any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My PC Freze after 10 minutes of using spotify

marcostudios
Regular

Thank you very much, i didn't see that opion but my PC doesn't freeze now :D

Sorry for my bad english, i'm italian :D
Osu:marcostudios
Spotify:marcostudios
Highlighted

Re: My PC Freze after 10 minutes of using spotify

Peter__
Community Legend
Glad to help, your english is great don't worry! :)

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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