My PC Freze after 10 minutes of using spotify

[marcostudios]

Hello everyone, I have this problem with spotify:

i open spotify and listen normaly to music but after ~ 5/10 minutes my pc freeze and i have to reboot...

i readed this http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/My-Pc-Freeze-when-i-m-using-spotify/m-p/1... but i don't use wifi...

Thanks in advice for who help me 😄

My PC Specs:

Razer Game Booster Diagnostics Report v1.0
Version: 3.7.0.11
Date: 2013/07/01 17:26:47

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System : Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130503-0418)
0102 - Language : Italian (Regional Setting: Italian)
0103 - BIOS : Version 1.00
0104 - Processor : Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
0105 - Memory : 2048MB RAM
0107 - Page File : 1224MB used, 2718MB available
0108 - Windows Dir : C:\WINDOWS
0109 - DirectX Version : DirectX 9.0c (4.09.0000.0904)
0110 - DX Setup Parameters : Not found
0114 - DxDiag Version : 5.03.2600.5512

----------------------------------
02 - Processor
----------------------------------

0201 - Caption : Intel(R) Pentium(R) 4 CPU 3.00GHz x2 ~3042MHz
0202 - Current Clock Speed : 3042MHz

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name : SAPPHIRE RADEON 9250
0302 - Manufacturer : ATI Technologies Inc.
0303 - Chip Type : RADEON 9250 AGP (0x5960)
0304 - DAC Type : Internal DAC(400MHz)
0305 - Device Key : Enum\PCI\VEN_1002&DEV_5960&SUBSYS_7C13174B&REV_01
0306 - Display Memory : 256.0 MB
0307 - AdapterRAM : 256,00 MB
0308 - Current Mode : 1440 x 900 (32 bit) (60Hz)
0309 - Monitor Name : Monitor Plug and Play
0310 - Driver Name : ati2dvag.dll
0311 - Driver Version : 6.14.0010.6614
0312 - Driver Language : English
0313 - DDI Version : 9 (or higher)
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 5/3/2006 18:51:00
0318 - Driver Size : 258048
0319 - VDD : N/D
0320 - Mini VDD : ati2mtag.sys
0321 - Mini VDD Date : 5/3/2006 18:50:42
0322 - Mini VDD Size : 1540608
0323 - Device Identifier : {D7B71EE2-1A20-11CF-2D6D-195CA0C2CB35}
0324 - Vendor ID : 0x1002
0325 - Device ID : 0x5960
0326 - SubSys ID : 0x7C13174B
0327 - Revision ID : 0x0001
0330 - Video Accel : ModeMPEG2_C ModeMPEG2_D
0331 - Deinterlace Caps : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.
To test DirectDraw functionality, click the "Test DirectDraw" button above.
To test Direct3D functionality, click the "Test Direct3D" button above.

0338 - OpenGL : 5.1.2600.5512 (xpsp.080413-0845)

----------------------------------
04 - Memory
----------------------------------

0401 - Total Memory : 2,00 GB
0402 - Free Memory : 780,15 MB
0403 - Total Pagefile : 3,85 GB
0404 - Free Pagefile : 2,66 GB

0405 - Bank Label : RAS 0 & 1
0406 - Speed : NULL MHz
0407 - Total Width : NULL Bits
0408 - Capacity : 1,00 GB

0405 - Bank Label : RAS 2 & 3
0406 - Speed : NULL MHz
0407 - Total Width : NULL Bits
0408 - Capacity : 1,00 GB

----------------------------------
05 - Network
----------------------------------

0501 - Description : NIC Fast Ethernet PCI Realtek RTL8139 Family - Miniport dell'Utilità di pianificazione pacchetti

----------------------------------
06 - Motherboard
----------------------------------

0601 - Model : MS-6788
0602 - Manufacturer : MICRO-STAR INC.

----------------------------------
07 - Sound Device
----------------------------------

0701 - Description : Realtek AC97 Audio
0702 - Default Sound Playback : True
0703 - Default Voice Playback : True
0704 - Hardware ID : PCI\VEN_8086&DEV_24D5&SUBSYS_00801462&REV_02
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : ALCXWDM.SYS
0709 - Driver Version : 5.10.0000.6300
0710 - Driver attributes : Ultimo Definitiva
0711 - Date and Size : 9/24/2008 10:40:22
0713 - Driver Provider : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate : 5164014, 5164014
0715 - Static/Strm HW Mix Bufs : 5164014, 5164014
0716 - Static/Strm HW 3D Bufs : 5164014, 5164014
0717 - HW Memory : 5164022
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : True, True
0720 - I3DL2(tm) Listen/Src : True, True
0721 - Notes : To test DirectSound functionality, click the "Test DirectSound" button above.
No problems found.

----------------------------------
08 - Harddisk
----------------------------------

0801 - Model : Maxtor 6B160M0
0802 - Media Type : Fixed hard disk media
0803 - Size : 152,66 GB
0804 - Interface Type : Serial ATA

0801 - Model : Maxtor 6Y160P0
0802 - Media Type : Fixed hard disk media
0803 - Size : 152,66 GB
0804 - Interface Type : Parallel ATA

0807 - Caption : C:\
0808 - Capacity : 152,66 GB
0809 - Free Space : 67,73 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : D:\
0808 - Capacity : 152,48 GB
0809 - Free Space : 31,85 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

----------------------------------
09 - Process
----------------------------------

0901 - 0000 Idle 0 0
0901 - 0004 System 0 0 normal
0901 - 03c8 smss.exe 0 0 normal C:\WINDOWS\system32
0901 - 03f0 avgrsx.exe 0 0 normal D:\PROGRA~1\AVG\AVG2013
0901 - 0424 avgcsrvx.exe 0 0 normal D:\Programmi\AVG\AVG2013
0901 - 04e0 csrss.exe 61 62 normal C:\WINDOWS\system32
0901 - 0500 winlogon.exe 44 14 high C:\WINDOWS\system32
0901 - 052c services.exe 4 2 normal C:\WINDOWS\system32
0901 - 0538 lsass.exe 6 3 normal C:\WINDOWS\system32
0901 - 05e4 Ati2evxx.exe 7 5 normal C:\WINDOWS\system32
0901 - 05f4 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 065c svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 06d8 svchost.exe 11 39 normal C:\WINDOWS\System32
0901 - 0774 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 07d4 svchost.exe 4 1 normal C:\WINDOWS\system32
0901 - 0120 UnsignedThemesSvc.exe 4 1 normal C:\WINDOWS
0901 - 0204 wbload.exe 16 10 normal D:\Programmi\AlienGUIse
0901 - 022c avgfws.exe 5 3 normal D:\Programmi\AVG\AVG2013
0901 - 02e0 Ati2evxx.exe 8 3 normal C:\WINDOWS\system32
0901 - 0304 avgidsagent.exe 5 2 normal D:\Programmi\AVG\AVG2013
0901 - 038c Explorer.EXE 436 162 normal C:\WINDOWS
0901 - 03a4 GoogleCrashHandler.exe 5 1 below normal C:\Programmi\Google\Update\1.3.21.145
0901 - 0468 avgwdsvc.exe 5 5 normal D:\Programmi\AVG\AVG2013
0901 - 0580 svchost.exe 5 3 normal C:\WINDOWS\system32
0901 - 0718 jqs.exe 5 2 idle C:\Programmi\Java\jre7\bin
0901 - 07a4 StarWindServiceAE.exe 4 2 normal D:\Programmi\Alcohol Soft\Alcohol 120\StarWind
0901 - 0564 svchost.exe 5 3 normal C:\WINDOWS\system32
0901 - 0310 avgnsx.exe 5 2 normal D:\Programmi\AVG\AVG2013
0901 - 03b0 avgemcx.exe 5 1 normal D:\Programmi\AVG\AVG2013
0901 - 0988 itype.exe 48 48 normal C:\Programmi\Microsoft IntelliType Pro
0901 - 0990 SOUNDMAN.EXE 18 8 normal C:\WINDOWS
0901 - 0998 avgui.exe 262 117 normal D:\Programmi\AVG\AVG2013
0901 - 09c0 rundll32.exe 19 7 normal C:\WINDOWS\system32
0901 - 09c8 jusched.exe 5 2 normal C:\Programmi\File comuni\Java\Java Update
0901 - 09e8 uTorrent.exe 255 142 normal D:\Documents and Settings\peppy\Dati applicazioni\uTorrent
0901 - 0a00 OpenDNSUpdater.exe 86 33 normal C:\Programmi\OpenDNS Updater
0901 - 0a0c SpotifyWebHelper.exe 8 6 normal C:\Documents and Settings\peppy\Dati applicazioni\Spotify\Data
0901 - 0a50 ctfmon.exe 52 11 normal C:\WINDOWS\system32
0901 - 0b54 dpupdchk.exe 5 1 normal C:\Programmi\Microsoft IntelliType Pro
0901 - 0d30 avgcsrvx.exe 0 0 normal D:\Programmi\AVG\AVG2013
0901 - 0714 alg.exe 5 2 normal C:\WINDOWS\System32
0901 - 0efc WPFFontCache_v0400.exe 5 1 normal C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF
0901 - 020c chrome.exe 413 114 normal C:\Programmi\Google\Chrome\Application
0901 - 0bb0 chrome.exe 6 3 normal C:\Programmi\Google\Chrome\Application
0901 - 0cf4 chrome.exe 7 3 normal C:\Programmi\Google\Chrome\Application
0901 - 05c0 chrome.exe 63 1 normal C:\Programmi\Google\Chrome\Application
0901 - 0cd8 SbieSvc.exe 4 1 normal D:\Programmi\Sandboxie
0901 - 0dac mDNSResponder.exe 5 2 normal C:\Programmi\Bonjour
0901 - 0bdc HDThemeEnabler.exe 5 2 normal C:\Programmi\The Skins Factory\Hyperdesk\Common
0901 - 0a1c c2c_service.exe 8 4 normal C:\Documents and Settings\All Users\Dati applicazioni\Skype\Toolbars\Skype C2C Service
0901 - 103c chrome.exe 25 3 normal C:\Programmi\Google\Chrome\Application
0901 - 1110 chrome.exe 452 3 below normal C:\Programmi\Google\Chrome\Application
0901 - 164c chrome.exe 835 3 normal C:\Programmi\Google\Chrome\Application
0901 - 16c8 GameBooster.exe 1262 141 normal D:\Programmi\Razer\Razer Game Booster
0901 - 13c8 gbtray.exe 90 38 normal D:\Programmi\Razer\Razer Game Booster
0901 - 0e14 wmiprvse.exe 8 6 normal C:\WINDOWS\system32\wbem
0901 - 0ed4 wmiprvse.exe 8 8 normal C:\WINDOWS\system32\wbem

----------------------------------
10 - Service
----------------------------------

1001 - Servizio Gateway di livello applicazione - [C:\WINDOWS\System32\alg.exe]
1001 - Ati HotKey Poller - [C:\WINDOWS\system32\Ati2evxx.exe]
1001 - Audio Windows - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - AVG Firewall - [D:\Programmi\AVG\AVG2013\avgfws.exe]
1001 - AVGIDSAgent - [D:\Programmi\AVG\AVG2013\avgidsagent.exe]
1001 - AVG WatchDog - [D:\Programmi\AVG\AVG2013\avgwdsvc.exe]
1001 - Servizio trasferimento intelligente in background - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Servizio Bonjour - [C:\Programmi\Bonjour\mDNSResponder.exe]
1001 - Browser di computer - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Bluetooth Support Service - [C:\WINDOWS\system32\svchost.exe -k bthsvcs]
1001 - Servizi di crittografia - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Utilità di avvio processo server DCOM - [C:\WINDOWS\system32\svchost -k DcomLaunch]
1001 - Client DHCP - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Client DNS - [C:\WINDOWS\system32\svchost.exe -k NetworkService]
1001 - Servizio di segnalazione errori - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Registro eventi - [C:\WINDOWS\system32\services.exe]
1001 - Sistema di eventi COM+ - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Hyperdesk Theme Enabler - ["C:\Programmi\The Skins Factory\Hyperdesk\Common\HDThemeEnabler.exe" -service]
1001 - Guida in linea e supporto tecnico - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - HID Input Service - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Java Quick Starter - ["C:\Programmi\Java\jre7\bin\jqs.exe" -service -config "C:\Programmi\Java\jre7\lib\deploy\jqs\jqs.conf"]
1001 - Server - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Workstation - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Helper NetBIOS di TCP/IP - [C:\WINDOWS\system32\svchost.exe -k LocalService]
1001 - Connessioni di rete - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - NLA (Network Location Awareness) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Plug and Play - [C:\WINDOWS\system32\services.exe]
1001 - Archiviazione protetta - [C:\WINDOWS\system32\lsass.exe]
1001 - Connection Manager di Accesso remoto - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - RPC (Remote Procedure Call) - [C:\WINDOWS\system32\svchost -k rpcss]
1001 - Gestione account di protezione (SAM) - [C:\WINDOWS\system32\lsass.exe]
1001 - Sandboxie Service - ["D:\Programmi\Sandboxie\SbieSvc.exe"]
1001 - Utilità di pianificazione - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Accesso secondario - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Notifica eventi di sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Windows Firewall / Condivisione connessione Internet (ICS) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Rilevamento hardware shell - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Skype C2C Service - ["C:\Documents and Settings\All Users\Dati applicazioni\Skype\Toolbars\Skype C2C Service\c2c_service.exe"]
1001 - Servizio Ripristino configurazione di sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Servizio di rilevamento SSDP - [C:\WINDOWS\system32\svchost.exe -k LocalService]
1001 - StarWind AE Service - [D:\Programmi\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe]
1001 - Acquisizione di immagini di Windows (WIA) - [C:\WINDOWS\system32\svchost.exe -k imgsvc]
1001 - Telefonia - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Servizi terminal - [C:\WINDOWS\System32\svchost -k DComLaunch]
1001 - Temi - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Manutenzione collegamenti distribuiti client - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Unsigned Themes - [C:\WINDOWS\UnsignedThemesSvc.exe]
1001 - Ora di Windows - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Strumentazione gestione Windows - [C:\WINDOWS\system32\svchost.exe -k netsvcs]
1001 - Windows Presentation Foundation Font Cache 4.0.0.0 - [C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe]
1001 - Centro sicurezza PC - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Aggiornamenti automatici - [C:\WINDOWS\System32\svchost.exe -k netsvcs]
1001 - Zero Configuration reti senza fili - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

----------------------------------
12 - Event Log
----------------------------------

1201 - Time : 30/06/2013 16:25:06
1202 - Source : Application Error
1203 - Description : Applicazione che ha provocato l'errore tuneuputilitiesapp32.exe, versione 12.0.4000.108, modulo che ha provocato l'errore tuneuputilitiesapp32.exe, versione 12.0.4000.108, indirizzo errore 0x00025df2.

1201 - Time : 01/07/2013 16:42:40
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:42:36
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:37:17
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 16:37:15
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:57:56
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:57:54
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 4:42:42
1202 - Source : Dhcp
1203 - Description : Il lease 192.168.1.65 dell'indirizzo IP della scheda di rete con indirizzo 001109E88D42 è stato
negato dal server DHCP 0.0.0.0. Il server DHCP ha inviato un messaggio DHCPNACK.

1201 - Time : 01/07/2013 1:40:17
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 01/07/2013 1:40:15
1202 - Source : Service Control Manager
1203 - Description : La chiamata ScRegSetValueExW per Type non è riuscita con l'errore
Accesso negato.
.

1201 - Time : 30/06/2013 20:17:56
1202 - Source : System Error
1203 - Description : Codice errore 1000008e, parametro1 c0000005, parametro2 bf957097, parametro3 ad0fac00, parametro4 00000000.

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End of file - 20780 Bytes

[Peter__ · Accepted solution]

First thing to try out, does going to Edit > Preferences > Playback > Untick Enable Hardware Acceleration and restarting the client make any difference? 

Peter

[marcostudios]

Thank you very much, i didn't see that opion but my PC doesn't freeze now 😄

[Peter__]

Glad to help, your english is great don't worry! 🙂

Peter

[breeze11]

Hello! Pretty interesting task you are faced with.