My Spotify is not working

[Galathbel]

Plan

premium

Country

spain

Device

Operating System

windows 7 

My Question or Issue

Hi, this is my first time here. I just installed spotify in my windows. All my playlists appear empty, my songs, artists, albums, etc. And if I search a song it don't play anything and remain thinking. In my app on android everything works well

[Mihail]

Hey @Galathbel,

Thanks for reaching out and welcome to the Community.

Could you try logging out and back in to your account two times in a row? This prompts a resync with our servers. If that doesn't fix things, it's possible that some of the app files have gotten damaged. This is usually resolved by performing a clean reinstall using these steps. They are more thorough and make sure that no leftover files remain.

Hope you find this useful. Keep us posted how you get on.

[Galathbel]

Hi! Thanks for your time and help. I tried this steps three or four tmies and still not work. I tried too with a third cleaner aplication

[Jeremy]

Hey there @Galathbel,

Thank you for your reply and confirmation. We're sorry to hear that you still experience this.

It would be great if you can try the following:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!

[Galathbel]

Hi!. Thank you for your time and help. I have installed windows 10 and it solve all the problems.

[Jeremy]

Hey again @Galathbel,

Thank you for your reply and confirmation.

We're really glad to hear that everything works for you again 🙂

Let us know if anything comes up. We're always happy to help.

Happy Friday 🙂

Cheers!