New UI Left sidebar is missing my playlists and Folders

[shirly_1]

Plan

Premium

Country

Canada

Device

Lenova Yoga 730

Operating System

Windows 10

My Question or Issue

I just updated my Spotify and I noticed my entire left sidebar is empty minus the home, search, and your library. In the new UI introduction video, there seems to be playlists on the sidebar but mine is completely empty and I can't seem to drag or do anything to move my playlists to the sidebar. This is a huge inconvenience as I have to go search for my playlists every time I want to change it. I'm not sure why my UI makes my left sidebar empty when I can see others have playlists there.

Also, my folders seems have have gone missing from the desktop app version. The online player has my playlists and folders but my desktop app sidebar is completely empty and I can't change it or add my playlists to it. 

Is this a UI updating issue? How can I get my desktop app fixed?

[shirly_1]

i know this is late, i probably shouldnt be responding to this the way i am as i am not staff, but i fixed this issue myself, heres how:

the button above where your playlists would be on the sidebar will expand the sidebar. click it, and for me it showed i had somehow toggled it to where it showed i had only some playlists to show. just deselect and the issues should be fixed. if your sidebar just doesnt show at all, there should be arrows near where it wouldve been in which you can click them. hope this helps whoever is reading.

[Eni]

Hi there @shirly_1, 

Welcome to the Community and thanks for reaching out about this. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. Make sure to download the app again from the Microsoft Store. 

If this doesn't do the trick, something else you could try is to clear your hosts file by following the steps in this guide.

Also, make sure that Spotify is set as an exception in your PC's firewall and antivirus.

Keep us posted 🙂

[shirly_1]

I have tried all the solutions given above. However, it has not worked. My left sidebar is still empty and I cannot seem to change it. 

Is there anything else that can be done?

[Eni]

Hey @shirly_1,

Thanks for your quick reply. 

We suggest that you try disabling any antivirus or ad-blocking software, and turn off VPN if in use.

Additionally, would you mind asking a friend or a relative to log in to their account in your PC to check if the issue persists with a different account?

Let us know how it goes.

[shirly_1]

I had someone else log into their account on my PC, and when they logged in, it was the old UI, not the new UI which is odd because when I logged back into my account the desktop app changed back to the new UI format that was just released. 

The problem is on my desktop app and not the web player. The web player has a sidebar with my playlists but my desktop app does not, the sidebar is empty. I have done as you said, cleared all my files and reinstalled it from the microsoft store after shutting down my PC for a few mins but the same problem persists. 

I double checked and spotify is excepted from the antivirus and firewalls on my computer. I do not use a VPN so I'm not sure why its only my account thats on the new update but its has an empty side bare 

[Eni]

Hi there @shirly_1, 

Thanks for getting back in touch. 

No worries, the new desktop app is currently rolling out that's why not all users have it yet. 

Could you log in to your account on a different PC to check if the issue persists there?

Additionally, sending us the exact make/model, operating system and Spotify version of your device would come in handy. 

Keep us in the loop 🙂

[jDeere]

I have the same problem with my Lenovo Thinkpad E590: Empty sidebar and I cannot open my liked songs.

On my other Desktop the Layout is still the same one from before and everything works fine. Same when I open the webplayer in a private tab.

I did a clean reinstall (and downloaded from windows store) two times. 

I tried to do the hosts clean up, but there was no line about spotify.
I allowed Spotify in my Firewall-Settings.

Problem still remains. Would be nice to be allowed to switch back to the old UI, while this Problem still exists.

[Eni]

Hi there @jDeere, 

Thanks for reaching out about this. 

Would you mind letting us know if the issue persists using the web player as well?

Additionally, make sure to disable any antivirus or ad-blocking software, and disconnect the VPN in case you're using one.

Keep us posted on how it goes. 

[jDeere]

My Webplayer seems to be working fine.

Another Problem:
When I try to reply directly to your comment in this thread, this error occurs everytime.

[Jeremy]

Hi there @jDeere,

Thank you for your reply and confirmation.

Can you have someone else log in on their account from your device - such as a friend or a family member to see if the issue persist?

When it comes to the error message, can you try to remove and cache and cookies?

We'll keep an eye out for your reply.

Take care!

[jDeere]

The Error when I try to reply in this thread persists even after deleting cache and logging back in to reply.

When someone else logs into my Account on my Laptop everything works fine. Same when I log in on my Dekstop PC.

[Jeremy]

Hey there again @jDeere,

Thank you for your reply and confirmation.

Just to confirm, do you mean that it works as expected when someone logs into their account on your laptop and that your account looks like it should when you're using a different device?

We'll keep our eyes open for your reply.

Take care!

[jDeere]

When somebody else logs into his Account on my device it works as it should.
I just logged in on my other device (desktop pc) and the problem also showed up there. Last time I tried the Problem only showed up on my laptop and not on my other PC. 

And I am also still not able to reply directly to your comment.

[Ivan]

Hey @jDeere, 

Thanks for keeping us in the loop. 

In case this issue persists across different devices when logging in to your own Spotify account, but you don't see it when someone else logs in to their account on your original device, this seems to be an account-related issue. 

No worries, you can always create a new account and transfer all your saved content from your old account. You just need to follow the steps in this Spotify Answer.

If you still experience issues when trying to post your reply here, try opening the Community website using a private/incognito window. This ensures you'll avoid issues caused by your browser's cache. 

We'll look out for your reply. 

[alexlange]

Hi,

I am experiencing this problem as well.

Plan

Premium

Country

United States

Device

MacBook Pro (15-inch, 2017)

Operating System

macOS Big Sur 11.1

I deleted the cache and reinstalled the app and am still experiencing the issue. I can see my playlists when I log in to the web player.

I have a large number of playlists, I assume much more than the casual user of Spotify, and am wondering if maybe there is a bug involving such a situation.

I am sad to read that the recommended solution is to create a new account and transfer the playlists. I've had my account since Spotify was first available in the US, in July 2011, and have been a paying customer since 2015. I would very much prefer to not create a new account 😞 This feels like a bug/regression and I would hope it could be treated as such and fixed.

Thank you

Alex

[Novy]

Hey @alexlange, 

Thanks for reaching out to the Community, and welcome! We're sorry to hear that you're having this issue.

Would you mind letting us know if this happens when someone else logs in to their personal account using your device? 

Also, could you send over the exact Spotify version you're currently running?

We'll keep an eye out for your reply.

[alexlange]

Hi @Novy!

I am running 1.1.57.443.ga029a6c4-a

When a different user logs in to the app, they can see their playlists. When I log in again, I can still not see mine.

Thanks!
Alex

[CarlosE]

Hi again @alexlange,

Thanks for keeping in touch.

This also seems to be account-related as it can't be replicated with a different account on the same device. We can try a couple more troubleshooting steps to see if they can help. Try toggling off the option Enable hardware acceleration in the app's settings to see if that makes any difference.

Also, try using a different connection, like a mobile hotspot, to see how that goes.

We'll be on the lookout.

[alexlange]

Hi,

Neither toggling off hardware acceleration nor using a mobile hotspot fixed the issue.

I have something interesting when I first open the app: It looks as if the playlists on the sidebar appear for a very brief moment, less than a second, before disappearing.

Thanks
Alex

[CarlosE]

Hey @alexlange,

Thanks for your quick reply.

Try adjusting the size of the left panel to see if that makes any difference. Also, try resizing the app window, or just maximizing it. Any changes?

Keep us posted.