Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

New messages in inbox are not new

New messages in inbox are not new

Hello!

 

 

My inbox sometimes displays a number next to it indicating that I've received new messages.

 

When I check my inbox there are no new messages.

 

I've gone through every single message and when I exit the inbox it still says I've got new messages.

 

See attached picture.  Yesterday there were no new messages and this morning I "had" six new ones.

 

Could be a filter issue and I'm just not seeing the new messages? mayhaps 

 

 

Kind regards,

Robin Karlsson

Reply
4 Replies

Can't see the attached picture, any chance you could attach it again (or upload to somewhere and post a link)?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yea sure 🙂

 

http://i.imgur.com/nexfZhg.png

 

/R

Strange, do you get 6 on the web player too? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Nope it looks normal on the webplayer.

 

Also, I restarted spotify a minute ago and the messages disappeared. I realize now I should've tested restarting the application before i started posting things on here 😛 BUT, this isn't the first time this happened. 

 

The amount of new messages is usually one or two but this time it was six.

 

/R

Suggested posts