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New musics and albums doesn't

New musics and albums doesn't

Hello, my new music playing phone account. The same account does not play on the computer. The screen remains like this;






(Windows 10)


4 Replies

Hello @user-removed!


This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:


  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like website.com127.0.0.1
  5. Check for any entries with Spotify in the address. Examples may look like: weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.


Have a nice day!

# For example:


# # source server

# # x client host


# localhost name resolution is handled within DNS itself.

# localhost

# ::1 localhost


Where's the mistake ?

I don't know the administrator password. Is there another way ?


Unfortunately it is not possible to edit the file unless you have administrator rights for that pc.

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