No sound on Desktop app (just re-downloaded, and NOT a general sound problem)

[MrPrag]

Plan

Premium

Device

Lenovo Yoga 2018

Operating System

Windows 10

My Question or Issue

Since last week when Spotify updated, I can't use my desktop app. It looks like it's playing the music, but there's no sound. It is NOT a computer sound issue, and I just un- and re-installed the app. I don't use my laptop for other devices generally, and my account works just fine on web, phone, etc. HELP!

[OneByBoo]

Hi there @MrPrag,

thanks for reaching out !

Could you please try and follow the steps provided here in order to perform a clean reinstall of the app ?

This type of installation is a bit different than the usual one.

Let me know how it goes 🙂

[MrPrag]

Problem solved after days of DM'ing with @SpotifyCares on Twitter. The app was muted in Windows. Didn't even know you could do that so no idea how it happened. 

[OneByBoo]

Hi @MrPrag,

Glad to hear it all works now.

Enjoy Spotify 🙂