Not displaying or playing any music.

[jmcmahon1999]

Plan

Premium

Country

United Kingdom

Device

Windows Desktop Custom

Operating System

Windows 10

My Question or Issue

My Spotify refuses to load any of the music from my library, it just redirects me to browse in all of my categories, Albums, Artists, Songs etc. None of my playlists show any of the music I am certain they contain, including third party playlists. It also will not play any music I search for, it just displays a blank track. My phone works fine and has over 2000 songs saved and downloaded.

[Mantisentil · Accepted solution]

Hey @jmcmahon1999 !

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

[Angelsigu]

I tried and I didn't have any entries with Spotify in the address. I also have this problem but not only with the desktop version but also with the web version, however with my phone and tablet there isn't any problem.