Offline Error while Using Spotify Desktop App

[Cloudrain]

Plan

Premium Basic

Country

South Korea

Device

Galaxy Book 4 15.6"

Operating System

Windows 11 23H2 64x , Driver updates are all up to date

My Question or Issue

I was going to listen to music on Spotify, but it's offline. Check your Internet connection." When I checked the Internet with the phrase "WiFi was properly connected, and programs that required YouTube or other Internet worked properly. Even though I "initialized" the app, it was still offline. How should I solve this problem?

[Joan]

Hi there @Cloudrain,

Thanks for reaching out. You've mentioned you're using the South Korean Premium Basic plan. This subscription is not usable on Desktop, so that seems like the most likely reason why it doesn't work there. If you've experienced similar issues on mobile, check this Ongoing Issue thread, as there are known issues on mobile regarding such behaviour.

Hope this clears things up.