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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134330 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134330 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50960 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50960 Views
  • 0 replies
  • 32 likes

[Desktop][Other] Don't fall back to laptop audio when external active paired device is turned off.

Hello, At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and continues where it left off. This is an undesirable experience 1...

  • Visitor
  • Hello,   At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and cont...
  • 47 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 47 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution there is only a black screen

PlanPremiumCountryTaiwanDevicePCok Pro late 2016)Operating SystemWindows 10 My Question or IssueMy spotify application in win10 opened, there is only a black screen, nothing can be displayed. Reinstallation several times also did not work, where exac...

Screenshot 2021-08-05 204314.png
  • Casual Listener
  •   Plan Premium Country Taiwan Device PC ok Pro late 2016)Operating System Windows 10   My Question or Issue My spotify application in win10 opened, there is only a black screen, ...
  • CarlosE
  • Moderator
  • 437 Views
  • 3 replies
  • 0 likes
  • Blackscreen
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with time slider button

Note: This is topic about Spotify webplayer. I don't know, where to post It. I have decided to post It here, because I use Spotify in Windows.I have noticed, that in web player version of Spotify I can't slide to specific time. Let me explain It more...

  • Roadie
  • Note: This is topic about Spotify webplayer. I don't know, where to post It. I have decided to post It here, because I use Spotify in Windows. I have noticed, that in web player version of Spotify I...
  • Noguri
  • Roadie
  • 331 Views
  • 2 replies
  • 0 likes
  • WebPlayer
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Searching within a Playlist is not working as intended

PlanPremiumCountryAustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy Search Option in my Spotify App is not working as it is intended(?). I am having an issue with adding playing a song when searching.Here's what happened.Let's s...

  • Casual Listener
  • Plan Premium Country Australia Device Desktop Operating System Windows 10   My Question or Issue My Search Option in my Spotify App is not working as it is intended(?). I am having an ...
  • Alex
  • Moderator
  • 187 Views
  • 3 replies
  • 1 likes
  • 187 Views
  • 3 replies
  • 1 likes

Superuser Contribution Convert local files to Spotify files (streaming version, not local)

PlanPremiumCountryGermany Operating System(Windows 10)My Question or IssueHello,Is there a way to convert local files into Spotify files which are available then via streaming?The Shazam app is able to compare a song which has been found by Shazam wi...

  • Regular
  • Plan Premium Country Germany  Operating System (Windows 10) My Question or Issue Hello, Is there a way to convert local files into  Spotify files which are available then via stream...
  • kiwijoshi
  • Casual Listener
  • 1592 Views
  • 2 replies
  • 1 likes
  • local files
    streaming files
  • 1592 Views
  • 2 replies
  • 1 likes

Superuser Contribution [BUG] win 10 64 close button shifted to other screen on maximize

Plan:PremiumCountry:LTDevice:Lenovo T490Operating System:Windows 10 64My Question or Issue:In expanded window, button group of 3 (minimize, close, and middle one) are shifted by one button to right and appears on other screen.STEPS TO RECREATE:1. pre...

  • Casual Listener
  • Plan: Premium Country: LT Device: Lenovo T490 Operating System: Windows 10 64 My Question or Issue: In expanded window, button group of 3 (minimize, close, and mi...
  • Eni
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "I don't like this song" no longer working

PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueClicking on "I don't like this song" in my Discover Weekly playlist no longer works. It skips to the next song but the selected track is not greyed out and will end up bein...

  • Casual Listener
  • Plan Premium Country Spain Device PC Operating System Windows 10   My Question or Issue Clicking on "I don't like this song" in my Discover Weekly playlist no longer works. It skips to...
  • CarlosE
  • Moderator
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Full Screen Issue When Controlling Remotely

When Spotify windows client is in full screen mode playing music, if i play a new album or song from a different device via spotify connect, the full screen cover art does not update. It stays on the last songs cover art until spotify is closed and r...

  • Music Fan
  • When Spotify windows client is in full screen mode playing music, if i play a new album or song from a different device via spotify connect, the full screen cover art does not update. It stays on the...
  • CarlosE
  • Moderator
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

Superuser Contribution does not close online contact form

PlanPremiumCountryLTDevicestationary computerOperating SystemWindows 10 64 My Question or Issue does not close online contact formSTEPS TO RECREATE:1. Go to the online contact form.2. click on the button to close the form3. confirm closing by clickin...

  • Casual Listener
  • Plan Premium Country LT Device stationary computer Operating System Windows 10 64   My Question or Issue   does not close online contact form STEPS TO RECREATE: 1. Go to the...
  • CarlosE
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

why did i have to Google how to ask a question?

Had to google "how to ask a question in Spotify community" in order to get a link to page. It's the most unhelpful 'help' I've seen!

  • Regular
  • Had to google "how to ask a question in Spotify community" in order to get a link to page.  It's the most unhelpful 'help' I've seen!        
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Re;ated artosts" has completely disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu WHAT HAS HAPPENED TO RELATED ARTISTS???? I've tried searching the web, but all I can find is ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu &nbs...
  • AllFusion
  • Casual Listener
  • 177 Views
  • 4 replies
  • 0 likes
  • 177 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files detected but can't download

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI have a couple local files on my desktop that I'd like to be able to play on spotify with the end goal of being able to play them on my phone. I've immediately run into an issue ...

  • Newbie
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue I have a couple local files on my desktop that I'd like to be able to play on spotify with the end goal of ...
  • Xenia
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Recently played" feature still missing in sections Album and Artists in "Your Library" for Desktop

PlanFree/PremiumCountryBulgariaDevice Operating SystemWindows 10 My Question or IssueHello, The latest update for the Desktop version brought back the Recently Played in "Home". However it is still missing in Albums and Artists in "Your Library" as o...

  • Regular
  • Plan Free/Premium Country Bulgaria Device   Operating System Windows 10   My Question or Issue Hello,   The latest update for the Desktop version brought back the Recently ...
  • Eni
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

No gapless playback?

When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile. This is really jarring on some albums that are designed for one song to lead into another. A quick google suggests that Spotify supports...

  • Music Fan
  • When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile.   This is really jarring on some albums that are designed for one song to lead...
  • Osss2021
  • Visitor
  • 12806 Views
  • 18 replies
  • 8 likes
  • Windows
  • 12806 Views
  • 18 replies
  • 8 likes

Superuser Contribution Error code : auth 15

PlanFreeCountry DevicePc with WindowsOperating SystemWindows 10 My Question or IssueMy brother disconnected me from spotify, and now when I try to connect, it says there is a fire wall who can block spotify. I already tried to disable my Fire wall, a...

  • Casual Listener
  •   Plan Free Country   Device Pc with Windows Operating System Windows 10   My Question or Issue My brother disconnected me from spotify, and now when I try to connect, it sa...
  • MafeG
  • Moderator
  • 16606 Views
  • 19 replies
  • 6 likes
  • 16606 Views
  • 19 replies
  • 6 likes

Solved!!Superuser Contribution Cannot add to queue

PlanDuo PremiumCountryUSADevicePCOperating SystemWindows 10 64-bit My Question or IssueFor month of May Spotify intermittently will not add to the queue. I can play music, but when I click the 3-dot menu and select "Add to queue" for an album/song, I...

  • Music Fan
  • Plan Duo Premium Country USA Device PC Operating System Windows 10 64-bit   My Question or Issue For month of May Spotify intermittently will not add to the queue. I can play music, bu...
  • CarlosE
  • Moderator
  • 2381 Views
  • 15 replies
  • 1 likes
  • 2381 Views
  • 15 replies
  • 1 likes

Superuser Contribution [Desktop][Podcasts] Podcast episode sorting does not work

Sorting the episodes of a specific podcast by date has been requested and implemented - but the feature does not work properly on the desktop application. When opening the page for a podcast show, the default episode sorting seems to be by data ('New...

  • Visitor
  • Sorting the episodes of a specific podcast by date has been requested and implemented - but the feature does not work properly on the desktop application. When opening the page for a podcast show, th...
  • Novy
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Desktop
    Podcasts
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Application becomes unplayable after every Android mobile update release

PlanPremiumCountryPhilippinesDeviceLaptop: HPMobile: Sony Xperia iiOperating SystemMobile: Android 11Laptop: Windows 10 Enterprise My Question or IssueSpotify desktop application is unplayable after every mobile update release. Upon clicking the icon...

  • Regular
  • Plan Premium Country Philippines Device Laptop: HP Mobile: Sony Xperia ii Operating System Mobile: Android 11 Laptop: Windows 10 Enterprise   My Question or Issue Spotify desktop app...
  • angelakrysta
  • Regular
  • 328 Views
  • 8 replies
  • 0 likes
  • 328 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify Feature Suggestion for Windows

I think the app is going pretty well. But I would like to suggest a feature for the Windows version which is shuffle play the playlist. I like using it pretty much on my mobile devices. It would be great to have this feature around on my laptop.

  • Newbie
  • I think the app is going pretty well. But I would like to suggest a feature for the Windows version which is shuffle play the playlist. I like using it pretty much on my mobile devices. It would be g...
  • Eni
  • Moderator
  • 80 Views
  • 1 replies
  • 1 likes
  • 80 Views
  • 1 replies
  • 1 likes

Superuser Contribution When browsing Singles and EPs section, when entering a single and leaving, goes back to show albums

Everytime I am checking an artist's singles and EPs section, I want to click on a EP and put it on queue, and then when i click on the left pointer to go back, it goes back to show Albums on the top, I don't want to click to choose to show singles an...

  • Visitor
  • Everytime I am checking an artist's singles and EPs section, I want to click on a EP and put it on queue, and then when i click on the left pointer to go back, it goes back to show Albums on the top,...
  • Xenia
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

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