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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 133641 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Do Spotify no longer want us to use their service? Windows Store Download not Downloading!

Windows Store Download not Downloading - says I am Offline when I am Online! (Just like Spotify did before I uninstalled it!)

  • Roadie
  • Windows Store Download not Downloading - says I am Offline when I am Online! (Just like Spotify did before I uninstalled it!)
  • MauriceMV
  • Spotify Star
  • 188 Views
  • 1 replies
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  • 188 Views
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Superuser Contribution error Accesscode 32

PlanFree/PremiumCountry DeviceWindows 10Operating SystemWindows 10 My Question or IssueHi im currently trying to unblock the Spotify app for students on our school network. however i keep getting an accesscode error 32. any ideas how to resolve this?...

  • Visitor
  • Plan Free/Premium Country   Device Windows 10 Operating System Windows 10   My Question or Issue Hi im currently trying to unblock the Spotify app for students on our school netwo...
  • CarlosE
  • Moderator
  • 158 Views
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  • 158 Views
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Solved!!Superuser Contribution Unable to cut / paste below songs.

PlanFree Operating SystemWindows My Question or IssueAs I've stated in the title, I am having trouble understanding why would you remove a feature with the UI update? I was able to cut songs with CTRL + X, then click on a song once with the left clic...

  • Regular
  • Plan Free   Operating System Windows   My Question or Issue As I've stated in the title, I am having trouble understanding why would you remove a feature with the UI update? I was ab...
  • Arikabeth
  • Roadie
  • 853 Views
  • 11 replies
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  • 853 Views
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Solved!! New UI is still not on me

PlanPremiumCountryTurkey DeviceLenovo l340Operating SystemWindows 10 My Question or IssueWhen I log in with another account or run my spotify on web player, app normally opens the new UI but when i log in my own account in desktop app i cant use the ...

  • Casual Listener
  • Plan Premium Country Turkey   Device Lenovo l340 Operating System Windows 10   My Question or Issue When I log in with another account or run my spotify on web player, app normal...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
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My Home Screen Doesn't load.

Other tabs are working fine, only this single tab isn't working

  • Casual Listener
  • Other tabs are working fine, only this single tab isn't working
  • DarkMasterYeet
  • Casual Listener
  • 164 Views
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  • 164 Views
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Superuser Contribution The play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgro

PlanFreeCountryMexicoDeviceAsus pcOperating SystemWindows 10 My Question or IssueThe play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgroundThis used to work before the update of course.It does work sometim...

  • Newbie
  •   Plan Free Country Mexico Device Asus pc Operating System Windows 10   My Question or Issue The play/pause key on my keyboard is no longer working with spotify if I have spot...
  • Mihail
  • Spotify Legend
  • 529 Views
  • 1 replies
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  • 529 Views
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Duplicate warning missing in new UI when adding songs to a playlist

PlanPremium CountryGermany DevicePC Operating SystemWindows 10 My Question or IssueWhen adding songs to a playlist there used to be a helpful option to only add the songs that aren't already there. In the new update however the duplicate songs just g...

  • Casual Listener
  • Plan Premium   Country Germany   Device PC   Operating System Windows 10   My Question or Issue When adding songs to a playlist there used to be a helpful option to o...
  • greenyuyu
  • Casual Listener
  • 258 Views
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Solved!!Superuser Contribution Radio starts with most recent song played

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueWhat I've noticed is that after playing a song from search, specifically a single (only song in the "album") - radio starts playing when the song finishes, which is fine, ...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue What I've noticed is that after playing a song from search, specifically a single (only song in...
  • Novy
  • Moderator
  • 166 Views
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  • bug
  • 166 Views
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Superuser Contribution List All Tracks of Artist

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWith the recent desktop app redesign, I can no longer see all the songs of an artist without individually opening each album. Previously I could see all songs listed out in a ...

  • Newbie
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue With the recent desktop app redesign, I can no longer see all the songs of an artist without indivi...
  • Novy
  • Moderator
  • 204 Views
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  • 204 Views
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Superuser Contribution Unknown settings for Local Files

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueIf I turn on Local Files in settings, I see a second toggle for each local source that doesn't have a label. What are these toggles for?

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  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue If I turn on Local Files in settings, I see a second toggle for each local source that doesn't have a label. W...
  • Eni
  • Moderator
  • 142 Views
  • 3 replies
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  • 142 Views
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Superuser Contribution spotify bugging out after few minutes

PlanPremiumCountryCzech Republic Operating SystemWindows 10 My Question or IssueHello, like a month ago I started to have multiple issues with my spotify dekstop apliccation and it has gone to point when I cant handle it no more.Everytime I run spoti...

  • Casual Listener
  •   Plan Premium Country Czech Republic   Operating System Windows 10   My Question or Issue Hello, like a month ago I started to have multiple issues with my spotify dekstop a...
  • Underbus
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
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Superuser Contribution Home page not loading "Couldn't find that page" after the update

PlanFreeCountryRomania DeviceASUS A540LJ XX612DOperating SystemWindows 10 My Question or IssueWell this started happening after the new UI update and I have no clue what caused it. Any ideas?P.S I already did a clean install of the app

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  • Music Fan
  • Plan Free Country Romania   Device ASUS A540LJ XX612D Operating System Windows 10   My Question or Issue Well this started happening after the new UI update and I have no clue wh...
  • Novy
  • Moderator
  • 963 Views
  • 9 replies
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  • 963 Views
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Superuser Contribution Resetting older version

I wonder how I can reset my Spotify version to an older version. I have seen that that is not recommended, but I don't care. I want an older version since the newest version is full of bad features that altogether make a bad experience. Some examples...

  • Casual Listener
  • I wonder how I can reset my Spotify version to an older version.   I have seen that that is not recommended, but I don't care. I want an older version since the newest version is full of bad f...
  • Eni
  • Moderator
  • 257 Views
  • 1 replies
  • 5 likes
  • 257 Views
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After the update, why have you removed the "Discovered in..." tab?

PlanPremiumCountrySpainDeviceComputerOperating SystemWindows 10 Those of us who work with playlists, it helped us a lot that in the profiles of the artists we have in our playlists, the tab "Discovered in X playlist" appeared. It was a very useful to...

  • Regular
  • Plan Premium Country Spain Device Computer Operating System Windows 10   Those of us who work with playlists, it helped us a lot that in the profiles of the artists we have in our playl...
  • redius
  • Regular
  • 236 Views
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  • 236 Views
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Superuser Contribution Remove "Recommended" section that is at bottom of playlist

How can I remove the "Recommended" section that is shown at the bottom of playlists? This section makes it more difficult to go quickly to the songs that I added most recently to my playlist. Also, I'm simply never interested in your "recommendations...

  • Casual Listener
  • How can I remove the "Recommended" section that is shown at the bottom of playlists? This section makes it more difficult to go quickly to the songs that I added most recently to my playlist. Also, I...
  • Novy
  • Moderator
  • 347 Views
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  • 347 Views
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Superuser Contribution Local files disappeared in search section

PlanPremiumCountryNetherlandsDevice(iPhone 11, Samsung Galaxy 9, Macbook 2019)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn the seach section the local files disappeared in the new spotify version. In the search secti...

  • Casual Listener
  • Plan Premium Country Netherlands Device (iPhone 11, Samsung Galaxy 9, Macbook 2019) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In the seach se...
  • Sourcethree
  • Regular
  • 523 Views
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  • 523 Views
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New Spotify desktop app April 2021

releasedate songs and albums are gonebandname under the songname is not goodto much air and empty spaceI would like Song - Bandname - Albumname - Time Why not rightclick on a song and you get releasedate?

  • Regular
  • releasedate songs and albums are gone bandname under the songname is not good to much air and empty space I would like Song - Bandname - Albumname - Time   Why not rightclick on a song and ...
  • sarakham
  • Casual Listener
  • 1267 Views
  • 4 replies
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  • 1267 Views
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Superuser Contribution Lyric feature is gone as of April 2021?

PlanPremiumCountryMalaysiaDeviceHP Desktop Operating SystemWindows 10 My Question or Issue Just today I realize the lyric feature is gone in the new UI? Will anyone explain? Please refer photo attached.

  • Newbie
  • Plan Premium Country Malaysia Device HP Desktop   Operating System Windows 10   My Question or Issue   Just today I realize the lyric feature is gone in the new UI? Wil...
  • Ivan
  • Spotify Legend
  • 2255 Views
  • 1 replies
  • 2 likes
  • 2255 Views
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Superuser Contribution Recommended or searching not showing on some playlists

Hey yall. It shows on all my other playlists except for one. The one playlist is shared but I can edit all of it. The recommended section showed up pre update and is still there on mobile.

  • Music Fan
  • Hey yall. It shows on all my other playlists except for one. The one playlist is shared but I can edit all of it. The recommended section showed up pre update and is still there on mobile. 
  • Novy
  • Moderator
  • 129 Views
  • 1 replies
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  • 129 Views
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