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Desktop (Windows)

Discuss Spotify for Windows

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39220 Views
  • 75 replies
  • 26 likes
  • 39220 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Superuser Contribution PLaylist not playing music in the playlist

if i try to play a playlist, only one song plays, after it ends the next song does not come on, instead some random song outside of the playlist starts to play

  • Casual Listener
  • if i try to play a playlist, only one song plays, after it ends the next song does not come on, instead some random song outside of the playlist starts to play
  • Alex
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Solved!! I have closed the right sidebar (not friend activity!)

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or IssueI have closed the right sidebar. How do I get it back? (See picture)I do not want my friends to be displayed but the current playlist or the current song with the artist. At the ...

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  • Newbie
  • Plan Premium Country Germany Operating System Windows 10   My Question or Issue I have closed the right sidebar. How do I get it back? (See picture) I do not want my friends to be d...
  • MattSuda
  • Spotify Star
  • 2485 Views
  • 1 replies
  • 1 likes
  • 2485 Views
  • 1 replies
  • 1 likes

Superuser Contribution Scrollbars missing buttons

PlanFreeCountryHong KongDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, since the new updates scrollbars are missing the buttons in the top and the bottom that they used to have. I can understand that it is a design choice, like ma...

  • Regular
  • Plan Free Country Hong Kong Device Desktop Operating System Windows 10   My Question or Issue Hello, since the new updates scrollbars are missing the buttons in the top and the bottom ...
  • Dian
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Cannot take playlists out of folders on Windows Version

Im in Switzerland on a PC with Windows 10 and have Premium. I cant take playlists out of folders. I can switch them from folder to folder but I cant just take them out of a folder. I attached a screen shot where you can see them I'm trying to take a ...

  • Casual Listener
  • Im in Switzerland on a PC with Windows 10 and have Premium.   I cant take playlists out of folders. I can switch them from folder to folder but I cant just take them out of a folder.   ...
  • l3bashs9hk53nulaaslz
  • Visitor
  • 673 Views
  • 8 replies
  • 4 likes
  • 673 Views
  • 8 replies
  • 4 likes

Solved!! Unify liked songs in different editions of albums/singles

Hello everyone. Why doesn't a song appear liked in an album after I liked it as a single? The same thing with different editions such as deluxe etc. I understand that the metadata might differ, but the versions are clearly linked as the number of pla...

  • Casual Listener
  • Hello everyone.  Why doesn't a song appear liked in an album after I liked it as a single? The same thing with different editions such as deluxe etc.  I understand that the metadata might...
  • onceuponalucas
  • Casual Listener
  • 454 Views
  • 3 replies
  • 2 likes
  • liked songs
  • 454 Views
  • 3 replies
  • 2 likes

Spotify won't work on my laptop

PlanPremiumCountryIndonesia DeviceAsus TUF A15Operating SystemWindows 10 I recently bought Spotify Premium for both my phone (android) and my laptop (windows 10), both signed in with the same account. Now the issue is on my laptop, when using the app...

  • Casual Listener
  • Plan Premium Country Indonesia   Device Asus TUF A15 Operating System Windows 10   I recently bought Spotify Premium for both my phone (android) and my laptop (windows 10), both...
  • kaworu_bloodpaw
  • Roadie
  • 354 Views
  • 1 replies
  • 1 likes
  • 354 Views
  • 1 replies
  • 1 likes

Forced offline mode if Windows Network Connectivity Status Indicator reports false "No internet"

I would like to report a bug with Spotify Windows application that affects Windows users with disabled telemetry or advanced networking settings. If the Windows Network Connectivity Status Indicator (NCSI) falsely marks main network interface as havi...

  • Casual Listener
  • I would like to report a bug with Spotify Windows application that affects Windows users with disabled telemetry or advanced networking settings.   If the Windows Network Connectivity Status I...
  • axaxaxaxa
  • Newbie
  • 1771 Views
  • 7 replies
  • 8 likes
  • 1771 Views
  • 7 replies
  • 8 likes

Superuser Contribution Stop desktop version linking to iPhone

When I'm at the gym, I listen to Spotify on my iPhone. When home, I prefer to listen to Spotify on my Windows PC. I like that Spotify appears to continue where you left at a song even after it's been shut down. Problem is, when I get home to listen o...

  • Roadie
  • When I'm at the gym, I listen to Spotify on my iPhone.   When home, I prefer to listen to Spotify on my Windows PC. I like that Spotify appears to continue where you left at a song even after ...
  • Jenjam
  • Roadie
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Still unable to send links to other websites

When I copy the links straight from Spotify they do not work as they should https://open.spotify.com/intl-de/track/2JIJbtGrkPx0YclNkQVkEO?si=813e864629084d07 The issue is, " /int-de/ " was never part of the copied links before and cause this is in th...

  • Roadie
  • When I copy the links straight from Spotify they do not work as they should   https://open.spotify.com/intl-de/track/2JIJbtGrkPx0YclNkQVkEO?si=813e864629084d07   The issue is, " /int-de...
  • yaquyphdwrto0erjguid
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums/podcast/artist tabs not loading

PlanFreeCountrySpainDeviceLaptopOperating SystemWindows 10 My Question or IssueI use Spotify web and recently I've noticed that the liked albums tab won't load, later I found out the same happened with podcasts and artists. I've tried clearing my cac...

  • Regular
  • Plan Free Country Spain Device Laptop Operating System Windows 10   My Question or Issue I use Spotify web and recently I've noticed that the liked albums tab won't load, later I found...
  • AlejaR
  • Moderator
  • 594 Views
  • 6 replies
  • 0 likes
  • Albums
    Spotify Web API
  • 594 Views
  • 6 replies
  • 0 likes

I think my account is not receiving any updates.

PlanPremiumCountryTurkeyDevicePCOperating SystemWindow 11, Android 10My Question or IssueI am not receiving any updates on Spotify, and I see that some features have been removed. I used the new interface for two days and then reverted to the old int...

  • Regular
  • Plan Premium Country Turkey Device PC Operating System Window 11, Android 10 My Question or Issue I am not receiving any updates on Spotify, and I see that some features have been removed. I...
  • kaworu_bloodpaw
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • accound
    Theme
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on all devices

PlanPremiumCountryUSADeviceSamsung Galaxy 22, Windows 11, Android Auto My Question or IssueWhen I play spotify on any device, it starts playing on ALL devices. So if spotify is playing on my desktop then if it also is on my phone. And when get in the...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 22, Windows 11, Android Auto   My Question or Issue When I play spotify on any device, it starts playing on ALL devices. So if spotify is p...
  • OscarDC
  • Moderator
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution song lyrics do not synchronize

PlanFreeCountryEcOperating SystemWindows 11My Question or Issueif the "friends activity" bar is not present on the screen, the lyrics are no longer synchronized.Recent problem after last update

  • Visitor
  • Plan Free Country Ec Operating System Windows 11 My Question or Issue if the "friends activity" bar is not present on the screen, the lyrics are no longer synchronized. Recent problem after l...
  • Alex
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! glitchy audio

Idk why this started but idk if it was an emulator i downloaded on my HP labtop, after using it, i noticed the glitchy audio and tried everything from uninstalling the emulator, uninstalling and clean reinstalling spotify, updating sound drivers, unp...

  • Music Fan
  • Idk why this started but idk if it was an emulator i downloaded on my HP labtop, after using it, i noticed the glitchy audio and tried everything from uninstalling the emulator, uninstalling and clea...
  • blacksnake4276
  • Music Fan
  • 1267 Views
  • 12 replies
  • 1 likes
  • 1267 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify does not launch on my Windows 10 laptop

Hello,I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying to launch Spotify: Faulting application name: Spotify....

  • Casual Listener
  • Hello, I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying t...
  • ata6502
  • Casual Listener
  • 845 Views
  • 4 replies
  • 1 likes
  • 845 Views
  • 4 replies
  • 1 likes

Spotify is preventing Windows from sleeping

PlanPremiumCountryUnited StatesDeviceDesktop, iPhone 11 Pro Max, Macbook Air, Roku w/ SpotifyOperating SystemWindows 10 My Question or IssueWhen playing Spotify on another device, my Desktop will no longer sleep due to Spotify claiming there is "Back...

  • Casual Listener
  • Plan Premium Country United States Device Desktop, iPhone 11 Pro Max, Macbook Air, Roku w/ Spotify Operating System Windows 10   My Question or Issue When playing Spotify on another de...
  • Jofuso
  • Regular
  • 3879 Views
  • 4 replies
  • 2 likes
  • prevent
    sleep
  • 3879 Views
  • 4 replies
  • 2 likes

Can't play any song in Spotify from my Windows Desktop machine

PlanPremiumDevice(Desktop Computer)Operating System(Windows 11) My Question or IssueI get the following error whenever I try to play any song from the Spotify desktop app on Windows 11. See attached screenshot. I have tried uninstalling and reinstall...

  • Newbie
  • Plan Premium Device (Desktop Computer) Operating System (Windows 11)   My Question or Issue I get the following error whenever I try to play any song from the Spotify desktop ap...
  • kaworu_bloodpaw
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

change a music via the task barr on windows

Hello when i am on the web page and i want to change a music without to go on the application i haven't the fonctionality for change a music quikly Thanks

  • Visitor
  • Hello when i am on the web page and i want to change a music without to go on the application i haven't the fonctionality for change a music quikly   Thanks
  • kaworu_bloodpaw
  • Roadie
  • 283 Views
  • 2 replies
  • 1 likes
  • 283 Views
  • 2 replies
  • 1 likes

Solved!! How to get this spotify layout?

I had this spotify layout where my library would be visible on left, the song icon enlarged and the current playlist playing on my left. I have an image of it too but it does not let me post an image of it. this happened on desktop and i really like ...

  • Newbie
  • I had this spotify layout where my library would be visible on left, the song icon enlarged and the current playlist playing on my left. I have an image of it too but it does not let me post an image...
  • MattSuda
  • Spotify Star
  • 1764 Views
  • 2 replies
  • 1 likes
  • 1764 Views
  • 2 replies
  • 1 likes

[Desktop] Ability to adjust album artwork size

Since the latest update changing the general layout of the Desktop app, we do not have the ability anymore to resize the album artwork to our liking by pulling it from the sides. It makes it hard to really appreciate the artwork on certain screen siz...

  • Newbie
  • Since the latest update changing the general layout of the Desktop app, we do not have the ability anymore to resize the album artwork to our liking by pulling it from the sides. It makes it hard to ...
  • MattSuda
  • Spotify Star
  • 2661 Views
  • 1 replies
  • 12 likes
  • 2661 Views
  • 1 replies
  • 12 likes