Offline Withdrawn, Premium, 1 Device (PC)

[hjeff71]

Only have 1 device (pc), downloaded about 700 songs that we've been listening offline. But this morning we got a msg saying that our "offline was withdrawn". We're signed up with the Premium service.

What can we do to get our offline service again? Without having to re-download everything?

Thanks,

[Nico]

Hey @hjeff71! Welcome to the Spotify Community. ^^

That's odd.

Is your PC on this list? If not, you need to remove one device out of this list.

Because Spotify Premium users can only sync music on 3 devices for offline listening. ^^

I guess you have to to re-download everything. -.-

Let me know if that helps, thanks! ^^

Peace

[hjeff71]

Thanks for the response!

There is 1 device:

WinLaptop - which is odd, because we only have a PC, and not a laptop... but
maybe that's not relevant.

So we removed it, and assume that we'll need to "re-synch"... (will do some
reading and figure it out)

Thanks,

[Nico]

@hjeff71

That sounds weird.

Are you sure that you're logged into your regular account?

Peace