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Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11443 Views

105 replies

47 likes

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  • 105 replies
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Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Regular

betterhalf

Casual Listener

1273 Views

13 replies

2 likes

Possible Bug
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Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3128 Views

38 replies

2 likes

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  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8904 Views

0 replies

4 likes

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my computer can't play a music but it just running a name of songs only

I logged in Spotify and want to play musics but it doesn't play.the songs just running like I already listend to it and start a new song and going on to the next song.without any hearing just only names pass by. What should i do?so I can listen music...

Newbie

I logged in Spotify and want to play musics but it doesn't play. the songs just running like I already listend to it and start a new song and going on to the next song. without any hearing just onl...

IguanaSetup

Community Legend

423 Views

1 replies

0 likes

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  • 1 replies
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Local Files Blank Names

So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other forum posts about this and comments said that it's a ...

Casual Listener

So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other fo...

childish14

Newbie

1482 Views

2 replies

1 likes

Windows
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  • 2 replies
  • 1 likes

Playing downloaded tracks when not in offline mode

I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't use the internet to play it - play the local version. ... or...

Music Fan

I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't...

480 Views

0 replies

0 likes

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Entire album library disappeared (songs & playlists still intact). How do I restore albums?

My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my album library is appreciated. Thank you.

Regular

My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my alb...

448 Views

0 replies

0 likes

  • 448 Views
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Spotify keeps opening on startup despite being set not to and it keeps crashing my computer

I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on start-up, including Spotify. I disabled start-up from ...

Newbie

I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on sta...

854 Views

0 replies

0 likes

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Solved!! Cant find option to play songs in order

Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order.Thanks in advance

Casual Listener

Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order. Thanks in advance

Red2d

Casual Listener

15099 Views

2 replies

0 likes

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Webplayer is not working

Hi All,The webplayer for me has had a complete barney today. It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (when I have repeatedly tried to get it working). I have access...

Visitor

Hi All, The webplayer for me has had a complete barney today.  It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (whe...

374 Views

0 replies

0 likes

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Downloaded songs to listen offline

I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for premium is to listen offline so I don't use all my...

Newbie

I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for...

463 Views

0 replies

0 likes

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Spotify re-following artist on its own/ playing music

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time. What is this? I'm the only user on this account, I've never followed the artist, it just plays music/refollows on it...

Casual Listener

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time.    What is this? I'm the only user on this account, I...

surmata

Casual Listener

1353 Views

2 replies

1 likes

  • 1353 Views
  • 2 replies
  • 1 likes

Unable to maximize window on a portrait display

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When maximizing the spotify window (whether manually dra...

Newbie

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When ...

520 Views

0 replies

0 likes

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No Sound

One morning....poof! no sound using Spotify app. Sound on computer works for every other app. Spotify volume at max. Time track at bottom indicates music is streaming, but no sound comes out! Rebooted computer. Uninstalled and reinstalled Spotify app...

Casual Listener

One morning....poof! no sound using Spotify app.  Sound on computer works for every other app.  Spotify volume at max.  Time track at bottom indicates music is streaming, but no sound ...

InfusionGB

Roadie

776 Views

2 replies

0 likes

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  • 2 replies
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Can't play music from one artist on spotify

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made...Seems trivial, right? I just want answers.Thing is, I can play their songs from the web browser, and it opens the regular window and plays the so...

Newbie

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made... Seems trivial, right? I just want answers. Thing is, I can play their songs from the web br...

Sebasty

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

I don't find my friend :(

Hi all I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ?Maybe someone know why ? Thanks for your help and i'm sorry for my bad engl...

Casual Listener

Hi all   I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ? Maybe someone...

Sebasty

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Spotify opens, but doesn't start up and dings repeatedly (Windows 7)

At some point Spotify stopped working properly. This happened a few months ago and have yet to find any solution. Spotify opens up, but stays black, and the only menus available are File, Edit, and View. Also the Windows error sound dings rapidly and...

Casual Listener

  At some point Spotify stopped working properly.  This happened a few months ago and have yet to find any solution.  Spotify opens up, but stays black, and the only menus available...

Rec-Tech

Casual Listener

727 Views

3 replies

0 likes

Windows
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  • 3 replies
  • 0 likes

cant logg in to my account error 404 but any other accounts work

Hello there, So my Problem is... I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the error 404. Than i look for some posts "what is error 404". I saw t...

Casual Listener

Hello there,  So my Problem is...  I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the e...

schmiddiline

Casual Listener

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Unable to add my own playlists to a folder

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, then adding their playlists, then simply deleting the...

Newbie

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, th...

438 Views

0 replies

0 likes

  • 438 Views
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Spotify installation problem

I had the regular PC version of Spotify on my desktop PC running Windows 10. It worked perfectly until this summer, when Spotify released the app in the Windows Store.I went ahead and installed the app.....but didn't realize I was supposed to uninsta...

Newbie

I had the regular PC version of Spotify on my desktop PC running Windows 10.   It worked perfectly until this summer, when Spotify released the app in the Windows Store. I went ahead and in...

Sebasty

Community Legend

3455 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

why does my playlist not play

Hi There I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this: When I'm on the Spotify app on my laptop most songs will play both on my laptop and on my Dot, when I try and play a song form my local files ...

Newbie

Hi There   I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this:  When I'm on the Spotify app on my laptop most songs will play both on my lap...

482 Views

0 replies

0 likes

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Will you fix the shuffle feature? It repeats only some songs over and over again

I've been asking (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start in any part of the playlist without repaeting all the sa...

Casual Listener

I've been asking  (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start...

Javierba

Casual Listener

1633 Views

4 replies

4 likes

Android
shuffle
Windows
  • 1633 Views
  • 4 replies
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Solved!! Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group policy

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions.One that stands out is written by one of Spotify's own, Peter, titled '[Tutorial][Windows] How to Fix Error 17 (Installer)'.I...

Roadie

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions. One that stands out is written by one of Spotify's own, Peter, titled '[...

TheCurvyGoddess

Newbie

111299 Views

77 replies

66 likes

Windows
  • 111299 Views
  • 77 replies
  • 66 likes