Playlist All EMPTY

[chareet]

All the playlists in the Spotify program are empty on my Desktop application.  I've tried at least 10 different playlists and none of them will play because it says it is empty.  Just started today was working fine yesterday.  Tried uninstalling and re-installing and it still doesn't work.

Plan

Free/Premium

Country - US

Device

Desktop

Operating System

Windows 10

My Question or Issue

[Billy-J]

Hey @chareet, thanks for reaching out to the Community!

Are you able to find your deleted playlists here? 

Keep me posted 🙂

[chareet]

@Billy-J they aren’t my playlists they are Spotify playlists - like “Morning Commute” or “New Releases.” It’s so bizarre!!

[Narpas]

Does the solution in this thread help you at all?

[Billy-J]

Hey @chareet,

Thanks for getting back to me. 

In this case, please follow these steps to remove the host files from Spotify:

Windows:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

MacOS:

1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. 
3. To open it, simply double-click and it will display the file’s contents in TextEdit .
4. Check for any entries with Spotify in the address.
5. If you do find any lines with Spotify, please remove them
6. Save your changes and restart Spotify.

I hope this helps 🙂