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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151496 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139820 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11317 Views

1 replies

6 likes

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Spotify keeps returning to an album I haven't selected to play

Every time I play a song on Spotify on the laptop (w/ Windows), the next up song reverts to the same album (Madonna of all choices..). I uninstalled and then reinstalled Spotify, but the problem continues. Not sure what to do. BTW, I had the same pro...

Newbie

Every time I play a song on Spotify on the laptop (w/ Windows), the next up song reverts to the same album (Madonna of all choices..). I uninstalled and then reinstalled Spotify, but the problem cont...

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Solved!!Superuser Contribution Song Radio doesn't feature the original song?

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...

Casual Listener

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices.   Attached are two screenshots of the issue. I'm...

Noeyeddeer

Casual Listener

6853 Views

16 replies

1 likes

Android
bug
Desktop
device
song radio
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Change singer "Similar to ..." on the home screen

PlanPremiumCountryBrasilDeviceSurface Pro 6Operating SystemWindows 10 My Question or IssueWhen I looked for a singer and did not find it appeared on the home screen "Similar to ..." and I can not delete or change anything.

Casual Listener

Plan Premium Country Brasil Device Surface Pro 6 Operating System Windows 10   My Question or Issue When I looked for a singer and did not find it appeared on the home screen "Similar ...

ElainaD

Composer

330 Views

1 replies

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Solved!!Superuser Contribution Song stops playing after around 5-8 seconds and gives the message "can't play the current song".

PlanPremiumCountryUnited States Of AmericaDevicePCOperating SystemWindows 10My Question or IssueWhenever I try to play songs, some of them wont even start playing and some of them will play for about 5-8 seconds then stop (not paused) and then get a ...

Casual Listener

Plan Premium Country United States Of America Device PC Operating System Windows 10 My Question or Issue Whenever I try to play songs, some of them wont even start playing and some of them w...

Susan_GP

Moderator

18699 Views

17 replies

4 likes

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Windows UWP App not showing username

I have Spotify Premium, and I'm using the Win10 UWP app on a Dell StudioXPS, and for some reason, my display name, or user name [The Lone Lycanroc] won't show on the app at all. Instead, it shows some generic string of code I don't even understand, a...

Casual Listener

I have Spotify Premium, and I'm using the Win10 UWP app on a Dell StudioXPS, and for some reason, my display name, or user name [The Lone Lycanroc] won't show on the app at all. Instead, it shows som...

237 Views

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Spotify can't play this right now

PlanPremium (for family)CountryUKDeviceSpotify for WindowsOperating SystemWindows 7My Question or IssueIf I currently have any other program / app open when I try to start music, it just immediately cancels it out, with the error message "Spotify can...

Newbie

Plan Premium (for family) Country UK Device Spotify for Windows Operating System Windows 7 My Question or Issue If I currently have any other program / app open when I try to start music, it...

6b-3_4ns0l3d7

Casual Listener

318 Views

1 replies

0 likes

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Some songs don't play. Reinstall only works for a day or two.

PlanPremiumCountryUSADeviceHP EliteBook 840 G1Operating SystemWindows 7 Enterprise, SP1 My Question or IssueAll songs that are in Spotify-curated lists or my playlists play fine. Songs found by searching often don't play. After pressing the 'play' bu...

Casual Listener

Plan Premium Country USA Device HP EliteBook 840 G1 Operating System Windows 7 Enterprise, SP1   My Question or Issue All songs that are in Spotify-curated lists or my playlists play f...

mousemanb

Casual Listener

692 Views

4 replies

0 likes

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Solved!!Superuser Contribution Desktop application Windows doesn't play music

Hi, I have some troubles with my desktop application, I uninstall the application because any song were not able to play.After the installation I realize it was to possible to play music, but only five seconds and after it stop. It's very embarrassin...

Casual Listener

Hi, I have some troubles with my desktop application, I uninstall the application because any song were not able to play. After the installation I realize it was to possible to play music, but only ...

Mihail

Spotify Legend

2525 Views

10 replies

0 likes

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Podcasts not playing on laptop PC

PlanPremiumCountryUSADeviceThinkPadOperating SystemWindows 7 Pro My Question or IssueWhen I click 'Play' on podcasts, they show up in the 'Now Playing' section, but never start playing. Only an issue on my laptop.

Casual Listener

Plan Premium Country USA Device ThinkPad Operating System Windows 7 Pro   My Question or Issue When I click 'Play' on podcasts, they show up in the 'Now Playing' section, but never sta...

babrinkm

Casual Listener

539 Views

1 replies

0 likes

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Spotify skipping songs every ~0.5 seconds before reporting 'Spotify can't play this right now'

PlanPremiumCountryUnited KingdomDeviceHP ProDesk 400Operating SystemWindows 10 My Question or IssueAs the subject says, when playing songs from any playlist or any part of the library, currently spotify is skipping songs every ~0.5 seconds until it e...

Casual Listener

Plan Premium Country United Kingdom Device HP ProDesk 400 Operating System Windows 10   My Question or Issue As the subject says, when playing songs from any playlist or any part of th...

knightpt

Casual Listener

1722 Views

6 replies

1 likes

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Superuser Contribution Spotify unpauses automatically

I have a premium plan in the US, using it on my Windows computer desktop. My Spotify unpauses music on its own. I am playing a song, press pause, and within 20 seconds, spotify presses play on its own and continues the music. I have uninstalled and r...

Newbie

I have a premium plan in the US, using it on my Windows computer desktop.    My Spotify unpauses music on its own. I am playing a song, press pause, and within 20 seconds, spotify presses...

AlexMorgan24

Casual Listener

5165 Views

6 replies

6 likes

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How to Clear the Queue

PlanPremium FamilyCountryUK Operating SystemWin 7, 64bit My Question or IssueThe queueis my biggest bone of contention with Spotify. It just doesn't work the way I expect. The issue I have today is how to clear it. As stated above, this is Windows wi...

Casual Listener

Plan Premium Family Country UK   Operating System Win 7, 64bit   My Question or Issue The queueis my biggest bone of contention with Spotify.  It just doesn't work the way I e...

Soundofus

Community Legend

18712 Views

3 replies

11 likes

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cant log to my laptop or Lg xventue

PremiumCountry USA DeviceAcer Nitro 5 Lg Xventure Operating SystemWindows 10 and android 7.0 Hello I cant log on to spotify on my laptop or androidbut I can log on from my computerwindows 10 android Lgjust got premium 3 days agoand cant get customer ...

Newbie

    Premium Country USA    Device Acer Nitro 5  Lg Xventure  Operating System Windows 10  and android 7.0       Hello I cant log on to sp...

199 Views

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Problem with spotify in windows 10 does not run

PlanPremiumCountryBrazilDevice(My Device/chorme/firefox)Operating System(Windows 10) My Question or Issue:Well first of all I'm very happy to be part of this community!I am facing a problem that is getting annoying with the spoty I have the software ...

Newbie

  Plan Premium Country Brazil Device (My Device/chorme/firefox) Operating System (Windows 10)   My Question or Issue: Well first of all I'm very happy to be part of this communit...

Soundofus

Community Legend

428 Views

1 replies

0 likes

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Solved!! Foto na Playlist "Descobertas da Semana"

A minha Playlist "Descobertas da Semana" mostra uma foto antiga do facebook e não encontro um local onde eu posso alterar isso. Existe uma forma de alterar a foto/imagem? Obrigado.

Visitor

A minha Playlist "Descobertas da Semana" mostra uma foto antiga do facebook e não encontro um local onde eu posso alterar isso.   Existe uma forma de alterar a foto/imagem?   Obrigado.

user-removed

Not applicable

831 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify simply won't work on PC

PlanPremium CountryUnited KingdomDeviceWindows 10 Desktop PC Operating SystemWindows 10 My Question or IssueMy Spotify simply won't work. I've tried uninstalling it and reinstalling it, I've tried several of the "fixes" on the forum before posting th...

Casual Listener

Plan Premium   Country United Kingdom Device Windows 10 Desktop PC   Operating System Windows 10   My Question or Issue My Spotify simply won't work. I've tried uninsta...

user-removed

Not applicable

16153 Views

19 replies

3 likes

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"Liked Songs" playlist on android not available on Windows

I use Spotify on my android device as well as my windows laptop. On my android device, there was a recent update that shows "liked songs" under my playlists. Any song I "heart" while listening to it shows up in this playlist. I love this feature. I u...

Newbie

I use Spotify on my android device as well as my windows laptop.  On my android device, there was a recent update that shows "liked songs" under my playlists.  Any song I "heart" while list...

scgilbert

Casual Listener

821 Views

2 replies

1 likes

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The songs works 6 seconds. then stops

after a few seconds any song stopPlanFreeCountryCatalunyaDevicepcOperating Systemw7 My Question or Issue

Casual Listener

after a few seconds any song stop Plan Free Country Catalunya Device pc Operating System w7   My Question or Issue  

gbo_

Newbie

763 Views

2 replies

0 likes

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Is there a way to revert to an older spotify version in which the library functions the old way?

PlanPremiumCountryUnited StatesOperating SystemWindows 10My Question or IssueThe new way the library functions is extremely obnoxious and counter intuitive. I have tried to install older versions of spotify to revert the way the library functions but...

Regular

Plan Premium Country United States Operating System Windows 10 My Question or Issue The new way the library functions is extremely obnoxious and counter intuitive. I have tried to install olde...

FizzXD

Casual Listener

2480 Views

2 replies

15 likes

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Some songs didn't play on PC Spotify, suggested to clean reinstall. Now no songs work...

PlanFreeCountryAustraliaDeviceCustom built PCOperating SystemWindows 10 My Question or IssueWhy is this even an issue, some songs start playing for less than 10 seconds then say 'Can't play the current song'

Newbie

Plan Free Country Australia Device Custom built PC Operating System Windows 10   My Question or Issue Why is this even an issue, some songs start playing for less than 10 seconds then ...

184 Views

0 replies

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