Playlist empty

[SweetWeapon2]

Plan

Free

Country

Belgium

Device

Laptop

Operating System

Windows 10

My Question or Issue

 sometimes if I want to add a song to my playlist the song does not add, I have to re-install my spotify and now when i started my spotify my playlist was empty only 2 song that i downloaded myself normaly i had 14 hours of songs added but now only 6 minutes please help me. After this problem i think i am not gonna use spotify anymore its just sh*t

[aaseiler]

I have the same problem.

Spotify says all of my playlists are empty. Even Spotify-created playlists are empty.

Nothing plays in web-browser either.

I've reinstalled the desktop app a few times, on both of my PCs.

Only works on my phone app.

[m60msu-2_h5we]

Same problem here as well.

Spotify was not willing to play certain songs, tried a fresh installation and bahm - all my playlists are empty. Web Player also doesn't work. Mobile App works great

[UnfairerBow2]

I have the same problem, i open the playlist with the link in the web player and this shows the songs but don't play it, in the app (pc) is just empty the playlist

[sharkybox]

Same problem here as well. Wouldn't play certain songs. Tried a fresh install after uninstalling. I tried every method. Uninstalling, restarting, installing, restarting, logging out, uninstalling, restarting and reinstalling, changing proxy, deleting the spotify files/cache and folders from the appdata folders. All my playlists and even spotify official playlists are empty after reinstalling, all my favorite songs are "missing" (saying I don't have any favorite songs yet), but if I go onto the web player all my songs are there, but none of them will play. Spotify works on the phone app, but desktop will not work, and neither will browser. Windows 7 here. windows is 100% up to date.  I have 2 theories and additional info on this. Theory one is that it's a porting issue with older windows versions no longer being supported, because the downloader page tells you to open the microsoft store if you're having issues downloading, which is something windows 7 and below does not have. Theory 2 is that it's the random bot detecting an ad blocker being used when that isn't the case and blocking our accounts from listening. I have this theory because of two reasons, one being I used to listen to spotify on browser all the time and while I HAVE an ad blocker, it's disabled on spotify, but maybe even just having one is enough to be banned? Reason 2 is that I used to faithfully pay for premium, and when I cancelled premium, I noticed even though my account has been a free account for months, I never got ads back unless I was on my phone. Even in the desktop app I NEVER got ads again after cancelling my premium subscription. I wonder if such a glitch didn't somehow mess up the system or make it think I was using an adblocker.

[m60msu-2_h5we]

Any help on this one? I've established since then that everything works fine on my work laptop, but still nothing works on my private laptop (both in the same WiFi network). I've tried removing Spotify and all relevant files and then reinstalling or just trying to web player. Still, none of them work. This is really annoying

[pod764]

have the same issue. Reinstalling helped last week, but doesnt help anymore. 

Everything works on my phone though.

[clersaez]

I have the same issue! I don't know what to do.

[enmanueljq5]

Same!

[s4n0suk3]

here too. i do a fresh windows install too and still the same problem

[johndave9296]

same goes for mine as well... already doing fresh installations still empty. and my web player doesn't load too as well. any solution for this right now?

[Bittencourt · Accepted solution]

Hi @SweetWeapon2, @johndave9296, @s4n0suk3, @enmanueljq5 and @clersaez, thanks for writing!

I'm sorry about that. Please try the following steps and let me know if it helps:

• Log out > Restart desktop > Log back in
• Reinstall app from Windows Store 

After that, remove all lines from their hosts file that are blocking Spotify: 

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify

Keep me posted!

[Niacin]

unsubing until it gets fixed.

[m60msu-2_h5we]

Problem is solved. Thank you so very much 🙂

[Bittencourt]

Hey @m60msu-2_h5we, you're welcome!

Let me know if you have any other questions 🙂