Radio error-Failed to load

[FapassaurusRex]

Plan

Free

Country

 Romania

Device  

Desktop PC 

Operating System

Windows 10

My Question or Issue

 Hey....some days ago i saw my radio is saying ''Error Failed to load'' and i deactivated that haardware acceleration and nothing happens....tried to do some more accounts if they have the same problem....and they do....someone knows a solution for this?

[Sebasty · Accepted solution]

Hey @FapassaurusRex

I'd suggest the following method, especially when other features (like Friend Feed and the Daily Mixes) are also having troubles. 🙂

Just follow this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Let me know how you get on 🙂

[FapassaurusRex]

I have to delete every line with ''spotify'' and ''fastly'' i find or just lines like in the example you gave me?

[Jose_M]

Hello! I understand you have to delete all the lines containing "spotify" or "fastly".

Happy listening, Jose 🙂

[FapassaurusRex]

Yeah...tought about that too....i ll just way for him to reply....

[Jose_M]

Perfect! Let us know if that works 🙂

[FapassaurusRex]

Yep it worked it shows me the Radio thx for the help!

[Sebasty]

Hey @FapassaurusRex

@Jose_Mis correct - you should remove all lines that include Spotify or Fastly in the address.

I am glad to hear you've got it working 🙂

[khowin]

Thx bro, it realy helps me. I got this error on pc about 2 month, but now its fine 🙂