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I stumbled upon a problem with the save function today: when I click "save" from the album view window the button says "saved" for a very brief moment, then reverts to "save". "Your Music" does not show the album after this. In other words, it behaves as if I am over the 10,000 song limit, only I am not: removing albums does not change anything.
When I individually save all the songs on an album, it does show the check marks in front of each track as if they were added, but the tracks still don't show up in "Your Music".
Could anyone shed some light on this? Thanks in advance 🙂
PS: doing a clean install did not work.
Solved! Go to Solution.
Hey everyone, thanks for bringing your questions regarding Your Music to the Community. Some of you have mentioned you're unsaving albums/songs after hitting the Your Music limit. You're then still unable to save new tracks/ albums.
First, it's important to understand that saving an album counts as the track total + 1 album. For example, if you save Diiv – Oshin with 13 tracks it counts as 14 items in Your Music (13 tracks + 1 album). If you're saving just one song it counts as 1 item.
Secondly, it seems a very, very small percentage of users were able to save slightly beyond 10,000. This is why you've been unable to save new albums after deleting a few. For example, if you were able to save 10,600 items, unsaving a few albums will still put you beyond the 10,000 limit. For now you'll need to continue unsaving items until you can save again. If we have an update on this we will post here but we don't have a timeline for any updates at the moment.
Thanks again for your patience while we looked into this. Please continue bringing your feedback to the Community.