Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 34410 Views
  • 75 replies
  • 24 likes
  • 34410 Views
  • 75 replies
  • 24 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • giovlms
  • Regular
  • 64070 Views
  • 264 replies
  • 21 likes
  • 64070 Views
  • 264 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4025 Views
  • 1 replies
  • 6 likes
  • 4025 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 143893 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 143893 Views
  • 0 replies
  • 26 likes

Can't play certain songs

PlanPremiumCountrySwedenDeviceCPU: i7 9700kGPU: 980tiRAM: 32GBEhternet ConnectionOperating SystemWindows 10 Pro My Question or IssueI can't play certain songs that is outside playlists. It's not always the same songs. And only the top 10 songs will p...

  • Regular
  • Plan Premium Country Sweden Device CPU: i7 9700k GPU: 980ti RAM: 32GB Ehternet Connection Operating System Windows 10 Pro   My Question or Issue I can't play certain songs that is o...
  • Jᴀᴄᴋ
  • Roadie
  • 2228 Views
  • 7 replies
  • 0 likes
  • 2228 Views
  • 7 replies
  • 0 likes

Saved Songs Not Syncing to Desktop

When saving songs on a different device (mobile or desktop) it does not get saved on my main desktop. I have re-installed spotify on all devices and it still occurs. I am using Windows 10 (17134) and Spotify 1.1.5.153 on my desktop, and Android 9 wit...

  • Newbie
  • When saving songs on a different device (mobile or desktop) it does not get saved on my main desktop. I have re-installed spotify on all devices and it still occurs. I am using Windows 10 (17134) and...
  • 414 Views
  • 0 replies
  • 2 likes
  • 414 Views
  • 0 replies
  • 2 likes

Spotify starts playing with 15 mins delay

At work I have a approx a 15 minutes delay when starting to play the first song after Spotify is started. After that everything works fine. PlanPremiumCountryFinland DeviceLenovo Thinkpad P70Operating SystemWindows 10 My Question or Issue

  • Newbie
  • At work I have a approx a 15 minutes delay when starting to play the first song after Spotify is started. After that everything works fine.   Plan Premium Country Finland   ...
  • 548 Views
  • 0 replies
  • 0 likes
  • 548 Views
  • 0 replies
  • 0 likes

Search unresponsive when scrolling through song results

When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times - I know there are more results as I’ve checked on ...

  • Casual Listener
  • When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times ...
  • JoylessBiscuit
  • Casual Listener
  • 755 Views
  • 4 replies
  • 0 likes
  • search function
    search is broken
    search unresponsive
  • 755 Views
  • 4 replies
  • 0 likes

Premium stream only 192 kbps

PlanFree/PremiumCountryUSDeviceDesktop PC Windows 10 My Question or IssueI have a Premium subscription but it is streaming at only 192 kbps. (I've deleted the remainder of the original message). UPDATE: I figured out what was going on at my end. Spot...

  • Visitor
  • Plan Free/Premium Country US Device Desktop PC   Windows 10   My Question or Issue I have a Premium subscription but it is streaming at only 192 kbps.  (I've deleted the rema...
  • 673 Views
  • 0 replies
  • 0 likes
  • 673 Views
  • 0 replies
  • 0 likes

Unable to play music reliably

PlanPremiumCountryUSDeviceDesktopOperating System Windows 10 My Question or Issue I have gotten Spotify premium recently and installed Spotify on my PC but i've had nothing but problems with it. I cannot play single songs (can play playlists and whol...

  • Newbie
  • Plan Premium Country US Device Desktop Operating System  Windows 10   My Question or Issue   I have gotten Spotify premium recently and installed Spotify on my PC but i've h...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Spotify PC ran into a problem?

Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself

  • Gig Goer
  • Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself  
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

cannot pause music with headphones plugged in

Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10. For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music. It will pause for 15-30 seconds via the in-app controls or using my earbud contro...

  • Casual Listener
  • Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10.  For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music.  It will pause for ...
  • bkudzia
  • Casual Listener
  • 934 Views
  • 2 replies
  • 0 likes
  • 934 Views
  • 2 replies
  • 0 likes

Je n'arrive plus a lires les musique sur spotify

Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionné".Je suis sur window 10, j'ai essayer de d'essinst...

  • Newbie
  • Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionn...
  • 845 Views
  • 0 replies
  • 1 likes
  • 845 Views
  • 0 replies
  • 1 likes

Spotify won't play on my desktop. I press play and it pauses right away.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Solved!! [Desktop] Add option to extract logs to error reports.

Plan/PremiumCountrySwedenDeviceDesktopOperating System- My Question or IssueI was thinking it might be a good idea to have an option (that has to be activated or for "superusers") to extract a logfile.This is to be used when you submit a error report...

  • Music Fan
  •   Plan /Premium Country Sweden Device Desktop Operating System -   My Question or Issue I was thinking it might be a good idea to have an option (that has to be activated or for ...
  • A_Musicophile
  • Community Legend
  • 3394 Views
  • 1 replies
  • 2 likes
  • idea
  • 3394 Views
  • 1 replies
  • 2 likes

Music not playing ("Can't play the current song." error message)

About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into ALL of my songs getting the same error message. An...

  • Newbie
  • About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into...
  • A_Musicophile
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Web Player (Chrome) Skipping Songs on Work Computer Only

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueSo we recently got new laptops at work now my spotify continues to skip songs after a few seconds. Things to note:1. I have searched up and down for a solution on these b...

  • Newbie
  • Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue So we recently got new laptops at work now my spotify continues to skip songs after a few seco...
  • MsLoriGD
  • Casual Listener
  • 569 Views
  • 1 replies
  • 3 likes
  • 569 Views
  • 1 replies
  • 3 likes

Tracks skipping after a few seconds

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on... very annoying My Question or Issue

  • Casual Listener
  • Plan Premium Country Germany Device Notebook Operating System Windows 10 Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on.....
  • MsLoriGD
  • Casual Listener
  • 1279 Views
  • 6 replies
  • 2 likes
  • 1279 Views
  • 6 replies
  • 2 likes

Superuser Contribution Waiting for Connection

PlanPremiumCountryUSADeviceWindows 8 LaptopOperating SystemWindows 8My Question or IssueMy laptop won't download my playlist. It stays stuck on waiting for connections. When I download the very first spotify version, it downloads my playlist. Wheneve...

  • Casual Listener
  • Plan Premium Country USA Device Windows 8 Laptop Operating System Windows 8 My Question or Issue My laptop won't download my playlist. It stays stuck on waiting for connections. When I downl...
  • SleepyBrainiac
  • Casual Listener
  • 1519 Views
  • 3 replies
  • 0 likes
  • 1519 Views
  • 3 replies
  • 0 likes

Browse / Discover not updating

PlanPremiumCountry ItalyOperating SystemWindows 10 My Question or Issue Since many days now all the section Browse/Discover does not update. Top recommendations for you and all suggestions are the same since more than one week. My current Spotify Pre...

  • Gig Goer
  • Plan Premium Country  Italy Operating System Windows 10   My Question or Issue  Since many days now all the section Browse/Discover does not update. Top recommendations for you...
  • Headover
  • Music Fan
  • 1707 Views
  • 18 replies
  • 8 likes
  • 1707 Views
  • 18 replies
  • 8 likes

Spotify won't play songs, and doesn't display album covers

PlanPremiumCountryHungaryDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify doesn't do anything. It won't play any audio, display album arts and it's also very slow. I tried reinstalling it but that didn't work. I'd appreciate any he...

  • Newbie
  • Plan Premium Country Hungary Device Desktop Operating System Windows 10   My Question or Issue Spotify doesn't do anything. It won't play any audio, display album arts and it's also ve...
  • 313 Views
  • 0 replies
  • 1 likes
  • 313 Views
  • 0 replies
  • 1 likes

Only saved songs or songs in playlists playing

PlanFreeCountry UKDeviceHP laptopOperating SystemWindows 10 My Question or IssueAny song not in one of my playlists or that I have explicitly saved will play. Instead the album art comes up as black (sometimes appears if I have saved other songs in t...

  • Casual Listener
  • Plan Free Country UK Device HP laptop Operating System Windows 10   My Question or Issue Any song not in one of my playlists or that I have explicitly saved will play. Instead the alb...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Skip Duplicates feature not working properly

PlanPremiumCountryUSDevicedesktop PCOperating SystemWindows 10 (latest updates)My Question or IssueI have been maintaining several playlists of recent tracks from JQBX rooms. I normally load up the desktop client, go to the recent playlist capture an...

  • Music Fan
  • Plan Premium Country US Device desktop PC Operating System Windows 10 (latest updates) My Question or Issue I have been maintaining several playlists of recent tracks from JQBX rooms.  ...
  • 448 Views
  • 0 replies
  • 3 likes
  • 448 Views
  • 0 replies
  • 3 likes

Solved!! Can't search for facebook friends

PlanPremiumCountryArgentinaDevice(PC/Mobile)Operating System(Windows 10/Android Oreo) My Question or IssueI cant' search for facebook friends. I see the following error: LO SENTIMOS, PERO NO HEMOS PODIDO CARGAR LA SECCIÓN AMIGOS PARA TI.

  • Casual Listener
  • Plan Premium Country Argentina Device (PC/Mobile) Operating System (Windows 10/Android Oreo)   My Question or Issue I cant' search for facebook friends. I see the following error:&nbsp...
  • leagq
  • Casual Listener
  • 1313 Views
  • 2 replies
  • 1 likes
  • 1313 Views
  • 2 replies
  • 1 likes